# Homey's complete refusal to acknowledge Apple devices **URL:** \ **Category:** Questions & Help\ **Created:** [April 17, 2024, 2:32pm UTC](https://community.homey.app/t/homeys-complete-refusal-to-acknowledge-apple-devices/108376 "2024-04-17T14:32:22Z")\ **Posts on this page:** 1\ **Showing post:** 13
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [April 18, 2024, 10:27am UTC](https://community.homey.app/t/homeys-complete-refusal-to-acknowledge-apple-devices/108376/13 "2024-04-18T10:27:36Z")
> [@robertklep](#): > > But the Homey app has had issues with presence detection basically since forever I can’t confirm this at all. We’re 2 people and each use an iPhone. Reliability is over 99% for us. Apple once released a new firmware, after which the localization no longer worked reliably, but Athom got this under control again. > [@Graham\_Kirkman](#): > > But why does it work for some and not others? Maybe it’s a phenomenon similar to other electrical devices. After one of the last Apple firmware updates for iPhones, for example, some users noticed that the battery drained much faster, while most users didn’t notice any problems. There are countless examples of this. Btw, have you checked the linked topics in my post? A few ideas were also mentioned on how to possibly solve the problem. Here are some other: - Log out of the Homey smartphone app, restart Homey, open the Homey smartphone app again after a few minutes and log in again - [Where can I get an invitation for Homey testflight](https://community.homey.app/t/where-can-i-get-an-invitation-for-homey-testflight/4197) However, I don’t know if new users will be accepted for the TestFlight program. --- _[View the full topic](https://community.homey.app/t/homeys-complete-refusal-to-acknowledge-apple-devices/108376)._