# Homey wont Update and Backup via USB **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [July 5, 2023, 9:59am UTC](https://community.homey.app/t/homey-wont-update-and-backup-via-usb/83990 "2023-07-05T09:59:35Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Bastian\_W](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bastian_w/32/79674_2.png) [@Bastian\_W](https://community.homey.app/u/Bastian_W)\ **Post date:** [July 5, 2023, 9:59am UTC](https://community.homey.app/t/homey-wont-update-and-backup-via-usb/83990/1 "2023-07-05T09:59:35Z")
Hello, I need your help. I am currently having the problem with the Homey Pro and the local backup. I have connected the Homey to my Mac, started a local backup which never completes. During the process it just stops just before end. Tried several times even on different computers (Windows / Mac) with the same result. what can I do here? ![Bild 05.07.23 um 11.50](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/1/719199bea9d5e1fdf2f331f572f3d9ac1d0684e5.jpeg) What can I do? Many thanks and greetings ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [July 5, 2023, 10:08am UTC](https://community.homey.app/t/homey-wont-update-and-backup-via-usb/83990/2 "2023-07-05T10:08:24Z")
Try another USB-C cable, there were some reports that it helps sometimes. ---
**Author:** ![Bastian\_W](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bastian_w/32/79674_2.png) [@Bastian\_W](https://community.homey.app/u/Bastian_W)\ **Post date:** [July 5, 2023, 10:53am UTC](https://community.homey.app/t/homey-wont-update-and-backup-via-usb/83990/3 "2023-07-05T10:53:09Z")
unbelievable, it really helped to use the iPhone cable instead of the original! Thank you very much, but how can this be? ![Bild 05.07.23 um 12.49](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/5/85bba4cf8b414d4f9c3249b159d1621778519311.jpeg) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [July 5, 2023, 10:58am UTC](https://community.homey.app/t/homey-wont-update-and-backup-via-usb/83990/4 "2023-07-05T10:58:47Z")
So we first had [“Powersupplygate”](https://www.merriam-webster.com/words-at-play/gate-suffix-scandal-word-history), then “Powersupply2023gate”, and now “Cablegate” too? Geez… 😅 ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [July 5, 2023, 11:08am UTC](https://community.homey.app/t/homey-wont-update-and-backup-via-usb/83990/5 "2023-07-05T11:08:12Z")
> [@robertklep](#): > > Powersupply2023gate”, and now “Cablegate” too? Geez… Yep and we still love Homey, unbelievable, right ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [July 5, 2023, 6:55pm UTC](https://community.homey.app/t/homey-wont-update-and-backup-via-usb/83990/6 "2023-07-05T18:55:19Z")
Getting happier and happier with my “flawless” Homey classic Pro 2019 😉. OK, it can have a bad temper and can be stubborn at times 🤪 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [July 5, 2023, 6:57pm UTC](https://community.homey.app/t/homey-wont-update-and-backup-via-usb/83990/7 "2023-07-05T18:57:25Z")
Otherwise it would get boring I think 🙃😅 ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [July 6, 2023, 7:01am UTC](https://community.homey.app/t/homey-wont-update-and-backup-via-usb/83990/8 "2023-07-06T07:01:25Z")
But your Homey Pro 2019 has troubles with updates and backups via USB as well… 😉 ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [July 6, 2023, 9:02am UTC](https://community.homey.app/t/homey-wont-update-and-backup-via-usb/83990/9 "2023-07-06T09:02:56Z")
Btw Athom is aware and it’s checking why HP23 backups fails sometimes with original cable. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [July 6, 2023, 9:14am UTC](https://community.homey.app/t/homey-wont-update-and-backup-via-usb/83990/10 "2023-07-06T09:14:02Z")
> [@Henk\_Renting](#): > > Homey Pro 2019 has troubles Yeah, HP19 without option of USB backup really sucks :-)) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [July 6, 2023, 9:40am UTC](https://community.homey.app/t/homey-wont-update-and-backup-via-usb/83990/11 "2023-07-06T09:40:01Z")
> [@Sharkys](#): > > Yeah, HP19 without option of USB backup really sucks :-)) Well, actually you didn’t needed USB at all 😛 , with [https://homeybackup.web.app/login](https://homeybackup.web.app/login) (by Geurt Dijker) I made local ota backups (human readable JSON files), worked really well. Unfortunately it didn’t work anylonger at some point, because of changes in H’s firmware… (true story) > [@Henk\_Renting](#): > > But your Homey Pro 2019 has troubles with updates and backups via USB as well… 😉 I have no real issues with updates, sometimes an extra soft restart does the trick. About the backup via USB, true that, I used all kinds of different cables, computers, laptops, macs, but no local backup file whatsoever! 😜 🤪 ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [July 6, 2023, 9:55am UTC](https://community.homey.app/t/homey-wont-update-and-backup-via-usb/83990/12 "2023-07-06T09:55:20Z")
> [@Peter\_Kawa](#): > > but no local backup file whatsoever A pity you can’t simply connect SOM i.MX6 Quad | HummingBoard CBI | Inc. WiFi/BT | 1GB RAM | 8GB eMMC - [https://www.solid-run.com/wp-content/uploads/2021/08/i.MX6-Datasheet-2021-1.pdf](https://www.solid-run.com/wp-content/uploads/2021/08/i.MX6-Datasheet-2021-1.pdf) via some socket and simply extract the data… The SOM i.MX6 Quad is like CM4 used today in HP23 - same principle. Btw, quite interesting to find out that our old HP19 have ethernet 😉 ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [July 6, 2023, 9:59am UTC](https://community.homey.app/t/homey-wont-update-and-backup-via-usb/83990/13 "2023-07-06T09:59:35Z")
> [@Peter\_Kawa](#): > > Well, actually you didn’t needed USB at all 😛 , with [https://homeybackup.web.app/login](https://homeybackup.web.app/login) (by Geurt Dijker) True ! I used it even on HP23, still worked 2 months ago but only partially - it’s useful when you need to find old device IDs for example in the JSON. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [July 6, 2023, 10:13am UTC](https://community.homey.app/t/homey-wont-update-and-backup-via-usb/83990/14 "2023-07-06T10:13:57Z")
> [@Sharkys](#): > > Btw, quite interesting to find out that our old HP19 have ethernet 😉 Yeah I’ve read about experiments by Geurt. He mentioned Athom was not going to create a driver, or release it, so it went down the drain unfortunately (or it was only intended for the new model homey, as extra or new feature).