# Homey went offline/ crash **URL:** \ **Category:** Questions & Help\ **Created:** [October 15, 2019, 8:51pm UTC](https://community.homey.app/t/homey-went-offline-crash/19336 "2019-10-15T20:51:46Z")\ **Posts on this page:** 18\ **Page:** 4
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [December 10, 2019, 9:23pm UTC](https://community.homey.app/t/homey-went-offline-crash/19336/64 "2019-12-10T21:23:11Z")
Also try another USB cable. Bad cables can definitely have a negative influence on delivered power. ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [December 10, 2019, 9:25pm UTC](https://community.homey.app/t/homey-went-offline-crash/19336/65 "2019-12-10T21:25:04Z")
Homey takes what it needs. So even when attaching a 6A adapter, Homey takes what it needs. So that’s why the minimum of 2.1A. ---
**Author:** ![nefer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nefer/32/16570_2.png) [@nefer](https://community.homey.app/u/nefer)\ **Post date:** [December 10, 2019, 9:25pm UTC](https://community.homey.app/t/homey-went-offline-crash/19336/66 "2019-12-10T21:25:32Z")
@PetervdK I’m using the original cable it came with… what would be a good substitute? I just read a post where someone had used a longer cable and it was giving issues… ---
**Author:** ![nefer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nefer/32/16570_2.png) [@nefer](https://community.homey.app/u/nefer)\ **Post date:** [December 10, 2019, 9:28pm UTC](https://community.homey.app/t/homey-went-offline-crash/19336/67 "2019-12-10T21:28:45Z")
@Rocodamelshekima yes but how much is enough? I mean, shouldn’t athom have sent a powerful enough adapter? ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [December 10, 2019, 9:29pm UTC](https://community.homey.app/t/homey-went-offline-crash/19336/68 "2019-12-10T21:29:33Z")
If the adapter fails, just send an email to Athom and they will replace it. So make sure it is at least like the original! ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [December 10, 2019, 9:30pm UTC](https://community.homey.app/t/homey-went-offline-crash/19336/69 "2019-12-10T21:30:24Z")
Any other normal working USB to USB mini cable should apply. ---
**Author:** ![nefer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nefer/32/16570_2.png) [@nefer](https://community.homey.app/u/nefer)\ **Post date:** [December 10, 2019, 9:30pm UTC](https://community.homey.app/t/homey-went-offline-crash/19336/70 "2019-12-10T21:30:38Z")
that’s the point, it didn’t fail… but they still told me to replace it, and given your suggestion 2 A is not enough… ---
**Author:** ![nefer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nefer/32/16570_2.png) [@nefer](https://community.homey.app/u/nefer)\ **Post date:** [December 10, 2019, 9:31pm UTC](https://community.homey.app/t/homey-went-offline-crash/19336/71 "2019-12-10T21:31:05Z")
ok thank you peter ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [December 10, 2019, 9:31pm UTC](https://community.homey.app/t/homey-went-offline-crash/19336/72 "2019-12-10T21:31:33Z")
Then try 3A and see if it fix ur problems. But i would suggest start looking at ur network. ---
**Author:** ![nefer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nefer/32/16570_2.png) [@nefer](https://community.homey.app/u/nefer)\ **Post date:** [December 10, 2019, 9:33pm UTC](https://community.homey.app/t/homey-went-offline-crash/19336/73 "2019-12-10T21:33:00Z")
it’s not the network and since using a 2.1A i’m not getting the red ring anymore… at least so far… ---
**Author:** ![nefer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nefer/32/16570_2.png) [@nefer](https://community.homey.app/u/nefer)\ **Post date:** [December 10, 2019, 9:34pm UTC](https://community.homey.app/t/homey-went-offline-crash/19336/74 "2019-12-10T21:34:19Z")
i hope this helps someone else as well… ---
**Author:** ![nefer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nefer/32/16570_2.png) [@nefer](https://community.homey.app/u/nefer)\ **Post date:** [December 10, 2019, 9:38pm UTC](https://community.homey.app/t/homey-went-offline-crash/19336/75 "2019-12-10T21:38:57Z")
like i didn’t say it… just got a red ring… couple seconds… ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [December 10, 2019, 9:42pm UTC](https://community.homey.app/t/homey-went-offline-crash/19336/76 "2019-12-10T21:42:23Z")
As this isn’t because of ur network (like u stated), and not because of the adapter but maybe the cable, i am out of options. Hope someone else has some good suggestions. ---
**Author:** ![nefer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nefer/32/16570_2.png) [@nefer](https://community.homey.app/u/nefer)\ **Post date:** [December 10, 2019, 9:59pm UTC](https://community.homey.app/t/homey-went-offline-crash/19336/77 "2019-12-10T21:59:35Z")
@Rocodamelshekima thank you but you helped a lot… i think it’s adapter really, as despite the occasional red ring with a bit more powerful adapter it’s more stable. tomorrow i’ll try and get a 3A and see if even the red ring disappears for good… of course any suggestion will be welcome, but i really think it’s the power ---
**Author:** ![Peter\_de\_Vos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_de_vos/32/151925_2.png) [@Peter\_de\_Vos](https://community.homey.app/u/Peter_de_Vos)\ **Post date:** [December 10, 2019, 10:22pm UTC](https://community.homey.app/t/homey-went-offline-crash/19336/78 "2019-12-10T22:22:10Z")
I had the same problems a few weeks ago. With a new 2.4A adapter my problems are solved. ---
**Author:** ![nefer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nefer/32/16570_2.png) [@nefer](https://community.homey.app/u/nefer)\ **Post date:** [December 11, 2019, 8:37pm UTC](https://community.homey.app/t/homey-went-offline-crash/19336/79 "2019-12-11T20:37:05Z")
@Peter_de_Vos thank you. today i got a 3.1A adapter and since installing it the system seems stable like it has never been. Also some issues I had with devices not responding in the right way seem gone. ty all for your help ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [March 31, 2025, 3:23pm UTC](https://community.homey.app/t/homey-went-offline-crash/19336/80 "2025-03-31T15:23:35Z")
Split this topic on March 31, 2025, 3:23pm UTC 3 posts were split to a new topic: [Homey Pro died](https://community.homey.app/t/homey-pro-died/133799) ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [March 31, 2025, 3:24pm UTC](https://community.homey.app/t/homey-went-offline-crash/19336/81 "2025-03-31T15:24:40Z")
Closed on March 31, 2025, 3:24pm UTC [Previous page](https://community.homey.app/t/homey-went-offline-crash/19336.md?page=3)