# Homey unreachable **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [November 15, 2023, 1:22pm UTC](https://community.homey.app/t/homey-unreachable/94704 "2023-11-15T13:22:02Z")\ **Posts on this page:** 11\ **Page:** 2
**Author:** ![Mike\_Li](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike_li/32/79656_2.png) [@Mike\_Li](https://community.homey.app/u/Mike_Li)\ **Post date:** [November 15, 2023, 6:23pm UTC](https://community.homey.app/t/homey-unreachable/94704/21 "2023-11-15T18:23:29Z")
Thanks, it works again! ---
**Author:** ![Alex\_S1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex_s1/32/79236_2.png) [@Alex\_S1](https://community.homey.app/u/Alex_S1)\ **Post date:** [November 15, 2023, 6:33pm UTC](https://community.homey.app/t/homey-unreachable/94704/22 "2023-11-15T18:33:02Z")
You‘re welcome 😃 ---
**Author:** ![To\_Lou](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/to_lou/32/79159_2.png) [@To\_Lou](https://community.homey.app/u/To_Lou)\ **Post date:** [November 15, 2023, 9:33pm UTC](https://community.homey.app/t/homey-unreachable/94704/23 "2023-11-15T21:33:58Z")
Is it mostly those with 5G that have problem, and should change to 2.4G? Anyone with 2.4G that also need to reset wifi? ---
**Author:** ![Alex\_S1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex_s1/32/79236_2.png) [@Alex\_S1](https://community.homey.app/u/Alex_S1)\ **Post date:** [November 16, 2023, 9:12am UTC](https://community.homey.app/t/homey-unreachable/94704/24 "2023-11-16T09:12:01Z")
I dont think so. As long as it works. Never change a running system 🙂 ---
**Author:** ![Alex\_S1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex_s1/32/79236_2.png) [@Alex\_S1](https://community.homey.app/u/Alex_S1)\ **Post date:** [November 16, 2023, 2:21pm UTC](https://community.homey.app/t/homey-unreachable/94704/25 "2023-11-16T14:21:31Z")
> [@Alex\_S1](#): > > Never change a running system Support asked me to change the 5 GHz channel 48 (available for me but they told me many more channels) and re-connect Homey to 5 GHz. It works for an hour or so now. lets see ---
**Author:** ![To\_Lou](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/to_lou/32/79159_2.png) [@To\_Lou](https://community.homey.app/u/To_Lou)\ **Post date:** [November 16, 2023, 3:37pm UTC](https://community.homey.app/t/homey-unreachable/94704/26 "2023-11-16T15:37:42Z")
From what, to what? I heard they may not support all higher channels, but 48 is a lower one. ---
**Author:** ![Basti2](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/basti2/32/82486_2.png) [@Basti2](https://community.homey.app/u/Basti2)\ **Post date:** [November 16, 2023, 8:44pm UTC](https://community.homey.app/t/homey-unreachable/94704/27 "2023-11-16T20:44:43Z")
I had the same issue. After the update homey wasn’t reachable. After putting Homey to setup mode and reconnect to wifi the connection seems to be stable again. So it might be just a configuration issue for legacy settings. I didn’t changed my network settings, and I have the same SSID for 2,4 ghz and 5 ghz. ---
**Author:** ![Alex\_S1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex_s1/32/79236_2.png) [@Alex\_S1](https://community.homey.app/u/Alex_S1)\ **Post date:** [November 16, 2023, 9:40pm UTC](https://community.homey.app/t/homey-unreachable/94704/28 "2023-11-16T21:40:46Z")
They asked to test out to 169 if I’m not mistaken. Higher channels as 48 work as well. ---
**Author:** ![Basti2](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/basti2/32/82486_2.png) [@Basti2](https://community.homey.app/u/Basti2)\ **Post date:** [November 17, 2023, 5:52pm UTC](https://community.homey.app/t/homey-unreachable/94704/29 "2023-11-17T17:52:10Z")
I had to restart the homey again. Also it automatically restarts every night. So it’s a restart twice a day at the moment. ---
**Author:** ![Bengt\_Karlsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bengt_karlsson/32/19843_2.png) [@Bengt\_Karlsson](https://community.homey.app/u/Bengt_Karlsson)\ **Post date:** [November 20, 2023, 12:28pm UTC](https://community.homey.app/t/homey-unreachable/94704/30 "2023-11-20T12:28:14Z")
I had the same problem and contacted homey support and this is the answer: “Homey Pro could not connect to your router after the update, because it was using a certain range of WiFi channels which are not scanned with the new firmware. Could you please disable “auto-channel” for the 5 GHz network and select channel 36, 40, 44, 48, 149, 153, 157, 161 or 165.” My router had channel 100. When I changed to one of these channels I still was not able to login. Support believes that I have entered the wrong password but I use cut and paste and the 2.4 GHz network accept it. I have the same password for both networks. No answer from support yet. ---
**Author:** ![To\_Lou](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/to_lou/32/79159_2.png) [@To\_Lou](https://community.homey.app/u/To_Lou)\ **Post date:** [November 20, 2023, 1:26pm UTC](https://community.homey.app/t/homey-unreachable/94704/31 "2023-11-20T13:26:55Z")
If you have same SSID for both 2.4G and 5G you may want to split them into separate networks not to confuse the Homey to jump inbetween. [Previous page](https://community.homey.app/t/homey-unreachable/94704.md?page=1)