# Homey unreachable **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [November 15, 2023, 1:22pm UTC](https://community.homey.app/t/homey-unreachable/94704 "2023-11-15T13:22:02Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Lurs](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lurs/32/47332_2.png) [@Lurs](https://community.homey.app/u/Lurs)\ **Post date:** [November 15, 2023, 1:22pm UTC](https://community.homey.app/t/homey-unreachable/94704/1 "2023-11-15T13:22:02Z")
Since this night my Homey Pro has become unreachable via the app or my pc. All my home automation that do not require a network are still working, but the Homey is unreachable. I have tried updating the firmware by connecting it to my pc this morning, without any success. My internet is working fine, so that’s also not an issue. Anyone has any ideas? Before I do a factory reset… ![IMG_0241](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/0/10d2c3a6f3eef506bfcd29ee47c06b7d25c1ca9f.jpeg) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 15, 2023, 1:22pm UTC](https://community.homey.app/t/homey-unreachable/94704/2 "2023-11-15T13:22:56Z")
Seems to be related to the new WiFi firmware that was pushed in the new firmware update last night: [Does Homey Bridge acts as range extander or repeater? - #69 by Alex\_S1](https://community.homey.app/t/does-homey-bridge-acts-as-range-extander-or-repeater/94547/69) ---
**Author:** ![Lurs](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lurs/32/47332_2.png) [@Lurs](https://community.homey.app/u/Lurs)\ **Post date:** [November 15, 2023, 1:28pm UTC](https://community.homey.app/t/homey-unreachable/94704/3 "2023-11-15T13:28:07Z")
Aah, thanks! Will keep an eye on this 🙂 ---
**Author:** ![Alex\_S1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex_s1/32/79236_2.png) [@Alex\_S1](https://community.homey.app/u/Alex_S1)\ **Post date:** [November 15, 2023, 2:52pm UTC](https://community.homey.app/t/homey-unreachable/94704/4 "2023-11-15T14:52:17Z")
Hi! Same here. I have two of them at home and at the office. Both went offline. A restart helps sometimes to get it connected again but it will go offline again suddenly. I contacted the support and they asked me to switch the WiFi from 2.4 to 5 GHz. Not a solution from my point as when it goes offline it doesnt run scenes or control devices. Every kind of connection seem to go. Alex ---
**Author:** ![Lurs](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lurs/32/47332_2.png) [@Lurs](https://community.homey.app/u/Lurs)\ **Post date:** [November 15, 2023, 3:07pm UTC](https://community.homey.app/t/homey-unreachable/94704/5 "2023-11-15T15:07:47Z")
Aah mine is already connected to a 5ghz network. And my flows are running perfectly. However I’m unable to us the app or site ---
**Author:** ![Alex\_S1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex_s1/32/79236_2.png) [@Alex\_S1](https://community.homey.app/u/Alex_S1)\ **Post date:** [November 15, 2023, 3:23pm UTC](https://community.homey.app/t/homey-unreachable/94704/6 "2023-11-15T15:23:46Z")
Yes, sometimes it can connect to devices and run scenes and sometimes not. ---
**Author:** ![Lurs](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lurs/32/47332_2.png) [@Lurs](https://community.homey.app/u/Lurs)\ **Post date:** [November 15, 2023, 3:28pm UTC](https://community.homey.app/t/homey-unreachable/94704/7 "2023-11-15T15:28:36Z")
Alright, after putting it in setup mode I notice my 5ghz could no longer be detected. I connected it to my 2.4ghz network and am now able to use it again. Let’s see for how long it lasts! ---
**Author:** ![Rmb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rmb/32/79135_2.png) [@Rmb](https://community.homey.app/u/Rmb)\ **Post date:** [November 15, 2023, 3:31pm UTC](https://community.homey.app/t/homey-unreachable/94704/8 "2023-11-15T15:31:45Z")
> [@Alex\_S1](#): > > they asked me to switch the WiFi from 2.4 to 5 GHz. > Not a solution from my point as when it goes offline Maybe it does not go offline if you switch WiFi from 2.4 to 5 GHz? ---
**Author:** ![Mike\_Li](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike_li/32/79656_2.png) [@Mike\_Li](https://community.homey.app/u/Mike_Li)\ **Post date:** [November 15, 2023, 3:54pm UTC](https://community.homey.app/t/homey-unreachable/94704/9 "2023-11-15T15:54:07Z")
Hi, My homey is completely offline I have tried to turn off / on power but it doesn’t help. I can normally only reach my homey via WiFi. How can I then switch from 2,4 to 5 if the WiFi connection is down? How is it possible that they push out something that makes it stop working… ---
**Author:** ![Alex\_S1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex_s1/32/79236_2.png) [@Alex\_S1](https://community.homey.app/u/Alex_S1)\ **Post date:** [November 15, 2023, 4:00pm UTC](https://community.homey.app/t/homey-unreachable/94704/10 "2023-11-15T16:00:17Z")
Sorry, I mixed it up. I should switch from 5 to 2.4 GHz. ---
**Author:** ![Alex\_S1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex_s1/32/79236_2.png) [@Alex\_S1](https://community.homey.app/u/Alex_S1)\ **Post date:** [November 15, 2023, 4:02pm UTC](https://community.homey.app/t/homey-unreachable/94704/11 "2023-11-15T16:02:38Z")
> **[Activating Setup Mode for Homey Pro (Early 2023)](https://support.homey.app/hc/en-us/articles/7263241090716-Activating-Setup-Mode-for-Homey-Pro-Early-2023-)** > > Homey Pro (Early 2023)'s Setup Mode allows you to change the Wi-Fi Network, reset Homey Pro to Factory Settings or restore a cloud backup. > While Homey Pro is in Setup Mode, all other tasks are disa... Follow this instruction. Once you connected to the WiFi it will tell you that your homey is already set. Exit setup at this point. ---
**Author:** ![Rene\_Salden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rene_salden/32/79224_2.png) [@Rene\_Salden](https://community.homey.app/u/Rene_Salden)\ **Post date:** [November 15, 2023, 4:42pm UTC](https://community.homey.app/t/homey-unreachable/94704/12 "2023-11-15T16:42:07Z")
Top! Here also Homey offline. Setup mode and switching to 2.4 Ghz solved the problem for me. ---
**Author:** ![Mike\_Li](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike_li/32/79656_2.png) [@Mike\_Li](https://community.homey.app/u/Mike_Li)\ **Post date:** [November 15, 2023, 4:48pm UTC](https://community.homey.app/t/homey-unreachable/94704/13 "2023-11-15T16:48:55Z")
Ok, thanks for the info guide. And there is no risk that the homey makes a factory reset during this operation? I have so many things connected and I haven’t done any backup yet. 😱 ---
**Author:** ![Alex\_S1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex_s1/32/79236_2.png) [@Alex\_S1](https://community.homey.app/u/Alex_S1)\ **Post date:** [November 15, 2023, 4:50pm UTC](https://community.homey.app/t/homey-unreachable/94704/14 "2023-11-15T16:50:53Z")
No. You will get two options. One in blue for finishing setup and one in red below for factory reset. ---
**Author:** ![Alex\_S1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex_s1/32/79236_2.png) [@Alex\_S1](https://community.homey.app/u/Alex_S1)\ **Post date:** [November 15, 2023, 4:51pm UTC](https://community.homey.app/t/homey-unreachable/94704/15 "2023-11-15T16:51:21Z")
Wait and see how long it lasts. ---
**Author:** ![ninjacare\_Skin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ninjacare_skin/32/84685_2.png) [@ninjacare\_Skin](https://community.homey.app/u/ninjacare_Skin)\ **Post date:** [November 15, 2023, 5:19pm UTC](https://community.homey.app/t/homey-unreachable/94704/16 "2023-11-15T17:19:27Z")
thanks! Will keep an eye on this ---
**Author:** ![Jaccoes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jaccoes/32/69624_2.png) [@Jaccoes](https://community.homey.app/u/Jaccoes)\ **Post date:** [November 15, 2023, 5:23pm UTC](https://community.homey.app/t/homey-unreachable/94704/17 "2023-11-15T17:23:53Z")
Same here. Can’t reach it anymore. There is no update from Athom about this? ---
**Author:** ![Mike\_Li](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike_li/32/79656_2.png) [@Mike\_Li](https://community.homey.app/u/Mike_Li)\ **Post date:** [November 15, 2023, 6:03pm UTC](https://community.homey.app/t/homey-unreachable/94704/18 "2023-11-15T18:03:15Z")
I stupid question, do I have to setup my home as a new device when I do this? When I select my existing homey it tells me it is offline also after I pressed the setup button for 8 sec. ---
**Author:** ![Alex\_S1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex_s1/32/79236_2.png) [@Alex\_S1](https://community.homey.app/u/Alex_S1)\ **Post date:** [November 15, 2023, 6:03pm UTC](https://community.homey.app/t/homey-unreachable/94704/19 "2023-11-15T18:03:48Z")
I´m in touch with Athom and provided my logs or codes to the logs. They are working on it. Will post here any news once available. ---
**Author:** ![Alex\_S1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex_s1/32/79236_2.png) [@Alex\_S1](https://community.homey.app/u/Alex_S1)\ **Post date:** [November 15, 2023, 6:06pm UTC](https://community.homey.app/t/homey-unreachable/94704/20 "2023-11-15T18:06:35Z")
Yes, and no. Once you brought it in setup mode, select add new homey. It will search for your homey and find it. Follow the app till you get to the screen where it tells you that the Homey is already set up. At this point you click the blue button to exit the setup. below is a red button for factory reset. At the beginning it looks like you add a new device as the steps are the same. I did it for both of my Homeys now and it seems to work so far. No issues during setup procedure. Alex [Next page](https://community.homey.app/t/homey-unreachable/94704.md?page=2)