# Homey Timesout Zigbee **URL:** \ **Category:** Questions & Help\ **Created:** [April 6, 2026, 2:07pm UTC](https://community.homey.app/t/homey-timesout-zigbee/153452 "2026-04-06T14:07:46Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![NXDChen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nxdchen/32/123834_2.png) [@NXDChen](https://community.homey.app/u/NXDChen)\ **Post date:** [April 6, 2026, 2:07pm UTC](https://community.homey.app/t/homey-timesout-zigbee/153452/1 "2026-04-06T14:07:46Z")
Hello, I’ve just installed my Homey Pro using the supplied USB-C cable and adapter, and connected a Sonoff ZBMINI relay. However, I’m running into an issue: when I try to turn the switch on, I either get no response, a very slow response, or an error saying: “Timeout after 10000ms”. Additionally, about once every hour I receive a notification that the Homey is unreachable, and shortly after that it becomes reachable again. For context: I’m using a TP-Link Deco mesh network, and the Homey is placed right next to one of the Deco units. Does anyone know what I might be doing wrong or what could be causing this? ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [April 6, 2026, 2:11pm UTC](https://community.homey.app/t/homey-timesout-zigbee/153452/2 "2026-04-06T14:11:54Z")
How far is the SONOFF switch located from your Homey? Might there be an overlap between your Homey Pro’s Zigbee channel and your WiFi home network that would cause interference and hinder communication with the SONOFF switch? Also check [this post](https://community.homey.app/t/battery-status-type-hue-dimmer-switch/153440/4). ---
**Author:** ![NXDChen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nxdchen/32/123834_2.png) [@NXDChen](https://community.homey.app/u/NXDChen)\ **Post date:** [April 6, 2026, 2:17pm UTC](https://community.homey.app/t/homey-timesout-zigbee/153452/3 "2026-04-06T14:17:33Z")
![IMG_1655](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/b/3bec8bb44c37c7cc86ec4b05d6a439ec56a3244e.jpeg) Switch is on the topleft. Deco unit on te bottom and on the right my homey pro. ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [April 6, 2026, 2:23pm UTC](https://community.homey.app/t/homey-timesout-zigbee/153452/4 "2026-04-06T14:23:32Z")
That’s close enough 😀. I recommend you check whether your WiFi is not causing interference with Homey’s Zigbee communication. Check my prior post for info. ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [April 6, 2026, 2:24pm UTC](https://community.homey.app/t/homey-timesout-zigbee/153452/5 "2026-04-06T14:24:08Z")
Do you have any other ZigBee gateways? If they are on the same Zigbee channel as Homey, that can cause interference. You can check and change Homey’s channel here: > **[Homey Developer Tools](https://tools.developer.homey.app/tools/zigbee)** ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [April 6, 2026, 4:35pm UTC](https://community.homey.app/t/homey-timesout-zigbee/153452/6 "2026-04-06T16:35:51Z")
“Too close” is also an existing issue, signal can drop if it’s too close. It’s best to first factory reset a new Homey, as weird as it sounds. As already said, Zigbee is not plug & play (or when you’re lucky), it needs channel tuning with both 2.4GHz wifi and other nearby zigbee networks. Useful zigbee info: > [@Advanced Zigbee Troubleshooting on Homey](https://community.homey.app/t/advanced-zigbee-troubleshooting-on-homey/115930): > > If you’re experiencing issues with your Zigbee network on Homey, here are advanced troubleshooting steps to help optimize performance and stability, especially in more complex environments: Power Supply Integrity A stable power supply is critical for Homey’s performance. An underpowered adapter can lead to instability in the Zigbee network. Always ensure you’re using a reliable adapter providing at least 2A. Power fluctuations can cause disconnections or communication failures, especially un… ---
**Author:** ![NXDChen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nxdchen/32/123834_2.png) [@NXDChen](https://community.homey.app/u/NXDChen)\ **Post date:** [April 7, 2026, 4:20pm UTC](https://community.homey.app/t/homey-timesout-zigbee/153452/7 "2026-04-07T16:20:15Z")
Seems like its fixed now thanks! ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [April 7, 2026, 4:26pm UTC](https://community.homey.app/t/homey-timesout-zigbee/153452/8 "2026-04-07T16:26:18Z")
> [@NXDChen](#): > > its fixed Just for the benefit of all: What exactly was the fix?