# Homey stopped working after update

**URL:** <https://community.homey.app/t/homey-stopped-working-after-update/19974>\
**Category:** Questions & Help\
**Created:** [October 30, 2019, 9:34pm UTC](https://community.homey.app/t/homey-stopped-working-after-update/19974 "2019-10-30T21:34:32Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Vlox](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vlox/32/17160_2.png) [@Vlox](https://community.homey.app/u/Vlox)\
**Post date:** [October 30, 2019, 9:34pm UTC](https://community.homey.app/t/homey-stopped-working-after-update/19974/1 "2019-10-30T21:34:33Z")

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Hi Everyone!

Hope someone could help me with this. Today I started an update for homey via the windows app. It started the update as it should but half way of doing so the ring turned red… now after several hours this is still the case… After cycling the power it shows the startup animation (orange rings) and right after that the red ring again…

Anyone knows how to solve this?

Thank you!

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**Author:** ![Slof](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/slof/32/1318_2.png) [@Slof](https://community.homey.app/u/Slof)\
**Post date:** [October 30, 2019, 10:24pm UTC](https://community.homey.app/t/homey-stopped-working-after-update/19974/2 "2019-10-30T22:24:54Z")

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Did you do a PTP for 11,2 minutes?

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**Author:** ![Max\_van\_der\_Helm](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/max_van_der_helm/32/17164_2.png) [@Max\_van\_der\_Helm](https://community.homey.app/u/Max_van_der_Helm)\
**Post date:** [October 31, 2019, 5:37am UTC](https://community.homey.app/t/homey-stopped-working-after-update/19974/3 "2019-10-31T05:37:47Z")

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I understand what you meen with 11.2 mimutes but what is the long description of PTP?

Oke found [PTP](https://community.homey.app/t/ptp-howto/17304)

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<div class="post-metadata">

**Author:** ![Slof](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/slof/32/1318_2.png) [@Slof](https://community.homey.app/u/Slof)\
**Post date:** [October 31, 2019, 8:27am UTC](https://community.homey.app/t/homey-stopped-working-after-update/19974/4 "2019-10-31T08:27:18Z")

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And did it help?

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<div class="post-metadata">

**Author:** ![Vlox](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vlox/32/17160_2.png) [@Vlox](https://community.homey.app/u/Vlox)\
**Post date:** [November 1, 2019, 1:06am UTC](https://community.homey.app/t/homey-stopped-working-after-update/19974/5 "2019-11-01T01:06:55Z")

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Unfortunately it didnt solve the issue 😰

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**Author:** ![Hugo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hugo/32/11530_2.png) [@Hugo](https://community.homey.app/u/Hugo)\
**Post date:** [November 1, 2019, 7:46am UTC](https://community.homey.app/t/homey-stopped-working-after-update/19974/6 "2019-11-01T07:46:41Z")

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Try another adapter (at least 2.0 Amp)  
Or another kabel between Homey and power unit.  
Mostly it’s the power unit that is faulty.