# Homey shutdown after boot/stuck on boot up **URL:** \ **Category:** Questions & Help\ **Created:** [November 10, 2022, 9:01pm UTC](https://community.homey.app/t/homey-shutdown-after-boot-stuck-on-boot-up/72013 "2022-11-10T21:01:20Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![TechMac](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/techmac/32/69696_2.png) [@TechMac](https://community.homey.app/u/TechMac)\ **Post date:** [November 10, 2022, 9:01pm UTC](https://community.homey.app/t/homey-shutdown-after-boot-stuck-on-boot-up/72013/1 "2022-11-10T21:01:20Z")
Hey, I got my Homey connected after many tries. Now it sometimes boot up or stuck at boot light. If it is online after 5-10 minutes it just gets back to the boot light and after that it gets red. I tried 5 different power supplies. I event can’t get in the general settings to make a diagnostic report. It tells me try again As it has no warranty i hope to fix it without sending it to Athom and pay maybe a lot😅 ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [November 10, 2022, 9:49pm UTC](https://community.homey.app/t/homey-shutdown-after-boot-stuck-on-boot-up/72013/2 "2022-11-10T21:49:24Z")
Welcome to this community, WOW! thats strange, that shouldn’t have happened, this is something the community probably can’t fix and Athom should be aware of, Please report this to Athom support, > [@Welcome to the forum!](https://community.homey.app/t/welcome-to-the-forum/31/1): > > When you need direct support from Athom please visit [https://support.athom.com](https://support.athom.com/)for our new help center. > > - It is very important to report all issues you find here: [https://support.athom.com/hc/requests/new](https://support.athom.com/hc/requests/new). ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [November 11, 2022, 6:54am UTC](https://community.homey.app/t/homey-shutdown-after-boot-stuck-on-boot-up/72013/3 "2022-11-11T06:54:58Z")
If you have a backup then maybe try a factory reset. ---
**Author:** ![TechMac](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/techmac/32/69696_2.png) [@TechMac](https://community.homey.app/u/TechMac)\ **Post date:** [November 11, 2022, 7:46am UTC](https://community.homey.app/t/homey-shutdown-after-boot-stuck-on-boot-up/72013/4 "2022-11-11T07:46:19Z")
I reported it already. I bought it as used and they said it shutsdown after different times depending on how many scripts are running. Now its kinda boot up and shut down 😂 After factory reset it stucks now on the purple ring directly at boot and ends in red Hope Athom can fix it ---
**Author:** ![Hans\_Eisink](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hans_eisink/32/12916_2.png) [@Hans\_Eisink](https://community.homey.app/u/Hans_Eisink)\ **Post date:** [November 11, 2022, 2:43pm UTC](https://community.homey.app/t/homey-shutdown-after-boot-stuck-on-boot-up/72013/5 "2022-11-11T14:43:09Z")
Try another power unit. Perhaps this solves your problem. ---
**Author:** ![spkesDE](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/spkesde/32/54352_2.png) [@spkesDE](https://community.homey.app/u/spkesDE)\ **Post date:** [November 11, 2022, 3:30pm UTC](https://community.homey.app/t/homey-shutdown-after-boot-stuck-on-boot-up/72013/7 "2022-11-11T15:30:17Z")
He already tried 5 diffrent ones already. Looks like the software really f\*\*ked up or there is a hardware side issue. ---
**Author:** ![Hans\_Eisink](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hans_eisink/32/12916_2.png) [@Hans\_Eisink](https://community.homey.app/u/Hans_Eisink)\ **Post date:** [November 11, 2022, 3:49pm UTC](https://community.homey.app/t/homey-shutdown-after-boot-stuck-on-boot-up/72013/8 "2022-11-11T15:49:35Z")
Okay, just trying to help. Schade das es nicht gelungen ist. Viel erfolg! ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 11, 2022, 6:10pm UTC](https://community.homey.app/t/homey-shutdown-after-boot-stuck-on-boot-up/72013/9 "2022-11-11T18:10:59Z")
did you try different cables as well? Oops, sorry @spkesDE , this was reply to TechMac ---
**Author:** ![TechMac](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/techmac/32/69696_2.png) [@TechMac](https://community.homey.app/u/TechMac)\ **Post date:** [November 11, 2022, 6:46pm UTC](https://community.homey.app/t/homey-shutdown-after-boot-stuck-on-boot-up/72013/10 "2022-11-11T18:46:08Z")
Yeah everything, cable, power supply. But its stuck in purple ring now after factory reset. Hope Athom can fix it, I’m waiting for a RMA now.