# Homey Self-Hosted timeout problem with insights **URL:** \ **Category:** Homey Self-Hosted Server\ **Tags:** insights, homey-shs\ **Created:** [January 20, 2026, 1:35pm UTC](https://community.homey.app/t/homey-self-hosted-timeout-problem-with-insights/149643 "2026-01-20T13:35:49Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![f4bio.original](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/f4bio.original/32/123849_2.png) [@f4bio.original](https://community.homey.app/u/f4bio.original)\ **Post date:** [January 20, 2026, 1:35pm UTC](https://community.homey.app/t/homey-self-hosted-timeout-problem-with-insights/149643/1 "2026-01-20T13:35:49Z")
I am trying out the Homey system to see if it is a reliable way to expand my home automation system, allowing various devices from different manufacturers to interact with each other. I am trying out the self-hosted version installed on a NUC with Ubuntu, which acts as a multimedia server for the home. Among the various issues I am encountering with Homey is the functioning of insights. Basically, I get a timeout error after 10,000 ms on the web, ![Immagine 2026-01-20 141247](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/9/a9eaaf3d56944189c80c0e09b6d30a1f62032bc2.png) while on the app I always get the warning “No data available yet”. ![Screenshot_2026-01-20-14-33-59-575_app.homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/b/3bda71a0ffeb2a0cf6e72bba8918a74715161f02.jpeg) I installed and started creating my Homey on 5 January 2026… so it’s been about two weeks now. I found a possibile solution in another thread that said to restart Homey or turn off the device for about 10 minutes. I created a setting that restarts my Self every day, but it does not solve the problem. I tried turning it off for 10 minutes, and when I turned the nuc back on, it seemed to work, but after a while, insights stopped working again. Possible solution? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 20, 2026, 6:22pm UTC](https://community.homey.app/t/homey-self-hosted-timeout-problem-with-insights/149643/2 "2026-01-20T18:22:35Z")
> [@f4bio.original](#): > > Possible solution? I’ve no idea what we could do on user level, so I suggest to contact [homey.app/support](https://homey.app/support) Can you find any issues in the logs? ![Screenshot_20260120_192738_Firefox](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/2/726f5133b03ef829c7c943f9b2619d832aeae15e.jpeg) . It isn’t SHS generic though, my SHS as HA add-on doesn’t have problems; However, the mobile app takes it’s time for certain insights, so don’t conclude too soon ![Screenshot_20260120_185128_Firefox](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/1/b1106ed6804c717026ab8fe89e2308a3e9da13b4.jpeg) ![Screenshot_20260120_185203_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/6/e66d89fd4b69ab8f3a4fb202cf50378e760b0c73.jpeg) ![Screenshot_20260120_191957_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/3/236e5473d262857433b7dee0412f6cd99d6f5410.jpeg) ---
**Author:** ![Emile](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/emile/32/115314_2.png) [@Emile](https://community.homey.app/u/Emile)\ **Post date:** [January 20, 2026, 6:56pm UTC](https://community.homey.app/t/homey-self-hosted-timeout-problem-with-insights/149643/3 "2026-01-20T18:56:11Z")
Maybe you can find something in your logs regarding ‘rrd’? ---
**Author:** ![f4bio.original](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/f4bio.original/32/123849_2.png) [@f4bio.original](https://community.homey.app/u/f4bio.original)\ **Post date:** [January 20, 2026, 8:15pm UTC](https://community.homey.app/t/homey-self-hosted-timeout-problem-with-insights/149643/4 "2026-01-20T20:15:22Z")
How can I do? I’m a newcomer to Homey ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 20, 2026, 8:23pm UTC](https://community.homey.app/t/homey-self-hosted-timeout-problem-with-insights/149643/5 "2026-01-20T20:23:39Z")
open a terminal and copy paste the command after the $ > [@Peter\_Kawa](#): > > the logs? > > ![Screenshot_20260120_192738_Firefox](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/2/726f5133b03ef829c7c943f9b2619d832aeae15e.jpeg) When it errors, it’s possible you’ll have to have `sudo ` preceding the command: ```auto sudo docker compose -f homey-shs.yml logs --follow ``` ---
**Author:** ![f4bio.original](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/f4bio.original/32/123849_2.png) [@f4bio.original](https://community.homey.app/u/f4bio.original)\ **Post date:** [January 20, 2026, 8:31pm UTC](https://community.homey.app/t/homey-self-hosted-timeout-problem-with-insights/149643/6 "2026-01-20T20:31:06Z")
with ubuntu terminal: ”open /home/arceus/homey-shs.yml: no such file or directory” ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [January 20, 2026, 9:35pm UTC](https://community.homey.app/t/homey-self-hosted-timeout-problem-with-insights/149643/7 "2026-01-20T21:35:26Z")
Then you likely created your .yml file in a different folder, check each folder inside the home folder and run `ls` in each to find the file. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 20, 2026, 10:02pm UTC](https://community.homey.app/t/homey-self-hosted-timeout-problem-with-insights/149643/8 "2026-01-20T22:02:45Z")
Sorry, you still have to add the homey-shs folder as well When you performed a default “shs on linux” install, it’s probably /home/arceus/.homey-shs First try the command below without ‘sudo’: ```auto sudo docker compose -f ~/.homey-shs/homey-shs.yml logs --follow ``` (The `~` means “in your home folder”, it replaces /home/arceus) ---
**Author:** ![f4bio.original](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/f4bio.original/32/123849_2.png) [@f4bio.original](https://community.homey.app/u/f4bio.original)\ **Post date:** [January 23, 2026, 3:20pm UTC](https://community.homey.app/t/homey-self-hosted-timeout-problem-with-insights/149643/9 "2026-01-23T15:20:53Z")
In the end, considering that I am conducting a comprehensive assessment, I ‘moved’ my Homey SHS from the Ubuntu version to the VMware version on Windows, and the issue appears to have been resolved. If it should reappear on the Windows version, I will report it to support. ---
**Author:** ![Nick\_Hernandez](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nick_hernandez/32/121699_2.png) [@Nick\_Hernandez](https://community.homey.app/u/Nick_Hernandez)\ **Post date:** [January 26, 2026, 6:20pm UTC](https://community.homey.app/t/homey-self-hosted-timeout-problem-with-insights/149643/10 "2026-01-26T18:20:46Z")
Not sure if this warrants a new thread, but I’m running into the same issue. When attempting to access **Insights** , I consistently receive a **Timeout (10000ms)** error, after which the server becomes unresponsive. In most cases, I have to reboot before I can access the GUI again. I’ve tested this across multiple environments with the same result: - 1× LXC Ubuntu Server - 3× LXC Debian 13 Anytime I attempt to access Insights, it just gives me that timeout error on the page and I see the “Still updating RRD” repeat in the log until I bounce the device. Any guidance would be appreciated. If it makes more sense to open a separate thread, I’m happy to do so — just trying to avoid duplicating topics unnecessarily. ![Homey - Insight Error Log](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/c/5c58c8f0705d6285cb11e991aa68d6f694e24786.png) ---
**Author:** ![Mombasa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mombasa/32/113225_2.png) [@Mombasa](https://community.homey.app/u/Mombasa)\ **Post date:** [February 4, 2026, 9:11pm UTC](https://community.homey.app/t/homey-self-hosted-timeout-problem-with-insights/149643/11 "2026-02-04T21:11:29Z")
I’m experiencing the same problem on both my Homey PRO 2023 and my Homey Self-hosted setup. Whenever I open Insights, I get continuous log messages: ```java homey-shs | Homey [log][ManagerInsightsLocal] Still updating RRD, skipping… homey-shs | Homey [log][ManagerInsightsLocal] Still updating RRD, skipping… homey-shs | Homey [log][ManagerInsightsLocal] Still updating RRD, skipping… [repeating continuously] ``` **On my Self-hosted setup:** I have to restart the Docker Compose container to resolve it. **On my Homey PRO 2023:** The device crashes completely, shows a red breathing ring, and automatically reboots. This issue occurs every 15-20 minutes, making the system nearly unusable.