# Homey screen blanks out

**URL:** <https://community.homey.app/t/homey-screen-blanks-out/8248>\
**Category:** Questions & Help\
**Created:** [January 29, 2019, 5:47pm UTC](https://community.homey.app/t/homey-screen-blanks-out/8248 "2019-01-29T17:47:13Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![Edgar\_Wognum](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edgar_wognum/32/6111_2.png) [@Edgar\_Wognum](https://community.homey.app/u/Edgar_Wognum)\
**Post date:** [January 29, 2019, 5:47pm UTC](https://community.homey.app/t/homey-screen-blanks-out/8248/1 "2019-01-29T17:47:13Z")

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When I open my homey v2 app all goes well, until I want to open the apparaten tab then the app gives me a blank screen. What is happening here?

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**Author:** ![jreenen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jreenen/32/811_2.png) [@jreenen](https://community.homey.app/u/jreenen)\
**Post date:** [January 29, 2019, 5:49pm UTC](https://community.homey.app/t/homey-screen-blanks-out/8248/2 "2019-01-29T17:49:26Z")

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Had the same issue, seems solved now. Can you try again?

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**Author:** ![rvst1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rvst1/32/9197_2.png) [@rvst1](https://community.homey.app/u/rvst1)\
**Post date:** [January 29, 2019, 5:50pm UTC](https://community.homey.app/t/homey-screen-blanks-out/8248/3 "2019-01-29T17:50:58Z")

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Same issue here aswell. Works again now. Guess ther were some server/connection problems.

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**Author:** ![hazzard](https://avatars.discourse-cdn.com/v4/letter/h/a5b964/32.png) [@hazzard](https://community.homey.app/u/hazzard)\
**Post date:** [January 29, 2019, 5:53pm UTC](https://community.homey.app/t/homey-screen-blanks-out/8248/4 "2019-01-29T17:53:40Z")

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Had same issue. Settings were also affected. Was worried a bit that my homey had died. Glad i wasn’t alone

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**Author:** ![Edgar\_Wognum](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edgar_wognum/32/6111_2.png) [@Edgar\_Wognum](https://community.homey.app/u/Edgar_Wognum)\
**Post date:** [January 29, 2019, 9:42pm UTC](https://community.homey.app/t/homey-screen-blanks-out/8248/5 "2019-01-29T21:42:54Z")

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everything normal here, maybe some server works or something. Can’t we get push messages about this?

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**Author:** ![Jeroen\_Somhorst](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroen_somhorst/32/184_2.png) [@Jeroen\_Somhorst](https://community.homey.app/u/Jeroen_Somhorst)\
**Post date:** [January 29, 2019, 9:55pm UTC](https://community.homey.app/t/homey-screen-blanks-out/8248/6 "2019-01-29T21:55:10Z")

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If this is a server issue I would ask athom how on Earth this could lead to this since all is done directly on homey (or at least it should).

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**Author:** ![jreenen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jreenen/32/811_2.png) [@jreenen](https://community.homey.app/u/jreenen)\
**Post date:** [January 30, 2019, 6:37pm UTC](https://community.homey.app/t/homey-screen-blanks-out/8248/7 "2019-01-30T18:37:49Z")

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![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/0/01bc5c9a0e140a38eaecdd838e034de3573c33f5.jpeg)

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<div class="post-metadata">

**Author:** ![bvdbos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bvdbos/32/2352_2.png) [@bvdbos](https://community.homey.app/u/bvdbos)\
**Post date:** [January 30, 2019, 6:54pm UTC](https://community.homey.app/t/homey-screen-blanks-out/8248/8 "2019-01-30T18:54:12Z")

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I can imagine a function return\_online\_ip :  
If not online the function returns “none” and the app works offline  
if online the function returns the “IP-address”

But what if Homey is online but the function returns “totalbullshit-number”

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<div class="post-metadata">

**Author:** ![Jeroen\_Somhorst](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroen_somhorst/32/184_2.png) [@Jeroen\_Somhorst](https://community.homey.app/u/Jeroen_Somhorst)\
**Post date:** [January 30, 2019, 7:06pm UTC](https://community.homey.app/t/homey-screen-blanks-out/8248/9 "2019-01-30T19:06:56Z")

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The app should remember which ip adres / token Homey was last found at. If for some reason the phone can’t connect to the cloud to authenticate try to authenticate directly on the homey on the same f# network. How hard can that be.

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**Author:** ![bvdbos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bvdbos/32/2352_2.png) [@bvdbos](https://community.homey.app/u/bvdbos)\
**Post date:** [January 30, 2019, 7:20pm UTC](https://community.homey.app/t/homey-screen-blanks-out/8248/10 "2019-01-30T19:20:41Z")

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🙄 see Jeroen’s reaction… Bugfree software is a dream so no need to nag…

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<div class="post-metadata">

**Author:** ![Canedje](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/canedje/32/8324_2.png) [@Canedje](https://community.homey.app/u/Canedje)\
**Post date:** [January 30, 2019, 8:31pm UTC](https://community.homey.app/t/homey-screen-blanks-out/8248/11 "2019-01-30T20:31:57Z")

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This explanes a lot 🕶  
I had the same problem