# Homey+ Restore **URL:** \ **Category:** Questions & Help\ **Created:** [March 19, 2020, 4:15pm UTC](https://community.homey.app/t/homey-restore/27303 "2020-03-19T16:15:37Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Henrik\_Muldgaard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henrik_muldgaard/32/16674_2.png) [@Henrik\_Muldgaard](https://community.homey.app/u/Henrik_Muldgaard)\ **Post date:** [March 19, 2020, 4:15pm UTC](https://community.homey.app/t/homey-restore/27303/1 "2020-03-19T16:15:37Z")
Hi, Suddenly all my Zigbee devices have disappeared from the list. Fortunately I have subscribed for Homey+ and have enabled nightly backups, the last one made last night. Now I would like to do a restore but have no idea how to perform it. From the iOS app I have looked under the Backups section but here I can only force a new backup, I see no restore option. Can anybody guide me how to do a restore? Thanks, ---
**Author:** ![Caseda](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/caseda/32/138695_2.png) [@Caseda](https://community.homey.app/u/Caseda)\ **Post date:** [March 19, 2020, 4:18pm UTC](https://community.homey.app/t/homey-restore/27303/2 "2020-03-19T16:18:27Z")
> **[How do Homey Cloud Backups work?](https://support.athom.com/hc/en-us/articles/360010668340-How-do-Homey-Cloud-Backups-work-)** > > This functionality is available as of Homey v4.0. > Homey Cloud Backups automatically creates a backup of Homey every night, and is available for all Homey+ subscribers. > Homey Cloud Backups is availa... ---
**Author:** ![Henrik\_Muldgaard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henrik_muldgaard/32/16674_2.png) [@Henrik\_Muldgaard](https://community.homey.app/u/Henrik_Muldgaard)\ **Post date:** [March 20, 2020, 6:14am UTC](https://community.homey.app/t/homey-restore/27303/3 "2020-03-20T06:14:53Z")
Hi Caseda, thanks for your reply. When I follow the guide the Homey enters the recovery mode just fine, but I only have the two options “Keep your data” and “Reset to factory settings”. I am not asked if I want to restore a backup as mentioned in the guide. I have checked that I actually have 7 backups online so this part should be fine. I’m a bit reluctant to choosing to factory reset the Homey because I fear that I will have a lot of work to do installing apps and device and configuring and creating flows. I performed all steps on my PC. Isn’t this the correct method or do you suggest to do it another way? Thanks again, ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [March 20, 2020, 7:55am UTC](https://community.homey.app/t/homey-restore/27303/4 "2020-03-20T07:55:02Z")
You first need a empty Homey to restore a backup. Could also work from the mobile app, but web from pc should work. ---
**Author:** ![Henrik\_Muldgaard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henrik_muldgaard/32/16674_2.png) [@Henrik\_Muldgaard](https://community.homey.app/u/Henrik_Muldgaard)\ **Post date:** [March 21, 2020, 11:17am UTC](https://community.homey.app/t/homey-restore/27303/5 "2020-03-21T11:17:09Z")
Thanks, Dijker. It worked to select the factory reset option whereafter I was able to choose to restore one of my backups. The reason why I needed to restore in the first place is because I suddenly lost all my Zigbee devices, mainly window sensors and a few buttons. After I did the restore they all appear again, but, now with an exclamation mark on them. When I select one by pressing the icon it says “Unknown error”. When long pressing it says that the unit is not available (translated from Danish). I have more than 20 sensors, so I prefer not to have to remove them and add them and rename again, but is that the only way to have them operate again? Cheers, ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [March 21, 2020, 11:25am UTC](https://community.homey.app/t/homey-restore/27303/6 "2020-03-21T11:25:22Z")
Leave your Homey running for a good few hours to see if it solves itself. If not, try a Pull-the-Plug for at least 10 minutes and try again. ---
**Author:** ![Henrik\_Muldgaard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henrik_muldgaard/32/16674_2.png) [@Henrik\_Muldgaard](https://community.homey.app/u/Henrik_Muldgaard)\ **Post date:** [March 21, 2020, 11:27am UTC](https://community.homey.app/t/homey-restore/27303/7 "2020-03-21T11:27:19Z")
Thanks, robertklep. I will try that and return with a status of whether it worked or not. Cheers, ---
**Author:** ![Henrik\_Muldgaard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henrik_muldgaard/32/16674_2.png) [@Henrik\_Muldgaard](https://community.homey.app/u/Henrik_Muldgaard)\ **Post date:** [March 22, 2020, 10:52am UTC](https://community.homey.app/t/homey-restore/27303/8 "2020-03-22T10:52:30Z")
I left the Homey running for about 5 hours, turned it off for 20 minutes and then on again but it’s the same. I have also tried to reset the Zigbee interface without luck. I feared to end up in this situation where I have to delete all devices, add them all again, rename and group them and redo all my flows. That´s why I bought the Plus subscription but unfortunately good for nothing. Thanks for your help Dijker and robertklep ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [March 22, 2020, 11:52am UTC](https://community.homey.app/t/homey-restore/27303/9 "2020-03-22T11:52:50Z")
> [@Henrik\_Muldgaard](#): > > I have also tried to reset the Zigbee interface without luck. You really did a Reset of Zigbee? I guess you didn’t understand what that means! ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/b/2b1477f3b47dc167fffda1af5141f3eb60dd3c1b.png) Then you removed all Zigbee device. Please Restore a Backup from Before you did reset it! (If you did not yet touch the Zigbee devices to reset them also.) ---
**Author:** ![Henrik\_Muldgaard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henrik_muldgaard/32/16674_2.png) [@Henrik\_Muldgaard](https://community.homey.app/u/Henrik_Muldgaard)\ **Post date:** [March 22, 2020, 12:29pm UTC](https://community.homey.app/t/homey-restore/27303/10 "2020-03-22T12:29:11Z")
Hello Dijker, I did the reset after the unsuccessful restore after which all devices still were still listed with “Unknown error”. After the recet procedure the devices were of course removed and I did a new restore with the same result - “Unknown error” on all Zigbee devices. After that I have added a new device successfully so the Zigbee interface works just fine.