# Homey Red Ring / Cannot Reset nor Add - All Options Exhausted

**URL:** <https://community.homey.app/t/homey-red-ring-cannot-reset-nor-add-all-options-exhausted/32454>\
**Category:** Questions & Help\
**Tags:** app\
**Created:** [July 16, 2020, 3:43am UTC](https://community.homey.app/t/homey-red-ring-cannot-reset-nor-add-all-options-exhausted/32454 "2020-07-16T03:43:30Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Georgio](https://avatars.discourse-cdn.com/v4/letter/g/b5ac83/32.png) [@Georgio](https://community.homey.app/u/Georgio)\
**Post date:** [July 16, 2020, 3:43am UTC](https://community.homey.app/t/homey-red-ring-cannot-reset-nor-add-all-options-exhausted/32454/1 "2020-07-16T03:43:30Z")

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Need assistance in regards to accessing my Homey. It has not been used in roughly a year or so, but has been powered with the solid red ring for couple months now. It may be a firmware issue, as it has not updated for quite awhile.

When it receives power, it loads its usual orange ring, after 30 seconds to a minute it locks into the red ring. Attempted to reset but again it locks into its red ring state. Can’t bring up a diagnostic report to have anthom support assist me, as I am unable to add the homey into my account. Much appreciated to those who can help. I’ll do my best to fill in any information gaps that I have missed.

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**Author:** ![danone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danone/32/115743_2.png) [@danone](https://community.homey.app/u/danone)\
**Post date:** [July 16, 2020, 3:52am UTC](https://community.homey.app/t/homey-red-ring-cannot-reset-nor-add-all-options-exhausted/32454/2 "2020-07-16T03:52:15Z")

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1. I would first try use a different power adaptor than the original one, get one at least of 2A (or 10W). Lots of knows issues with the original adaptor.
2. Also, after the LED turns red, I would leave it for a while, like 20 mins at least, there was an issue with some firmwares where red LED came at boot up and for majority of people leaving Homey run for a while it sorted out.

I am sure when the people from Europe wake up they would give you some better advise than mine.

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**Author:** ![Georgio](https://avatars.discourse-cdn.com/v4/letter/g/b5ac83/32.png) [@Georgio](https://community.homey.app/u/Georgio)\
**Post date:** [July 16, 2020, 4:35am UTC](https://community.homey.app/t/homey-red-ring-cannot-reset-nor-add-all-options-exhausted/32454/3 "2020-07-16T04:35:33Z")

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I have attempted to rectify by using different adapters etc, but same result. I haven’t left it on its red state over night as of yet, but so far no results since its original appearance as the red ring (Been roughly 2hrs). Thanks though 😁

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [July 16, 2020, 5:09am UTC](https://community.homey.app/t/homey-red-ring-cannot-reset-nor-add-all-options-exhausted/32454/4 "2020-07-16T05:09:40Z")

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Pls create a support ticket at the Athom support site, you don’t have to enter a diagnostics id, or enter 0.

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**Author:** ![Georgio](https://avatars.discourse-cdn.com/v4/letter/g/b5ac83/32.png) [@Georgio](https://community.homey.app/u/Georgio)\
**Post date:** [July 16, 2020, 10:48pm UTC](https://community.homey.app/t/homey-red-ring-cannot-reset-nor-add-all-options-exhausted/32454/5 "2020-07-16T22:48:47Z")

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Thank you, placed in my request for further support.