# Homey recovery

**URL:** <https://community.homey.app/t/homey-recovery/63101>\
**Category:** Questions & Help\
**Created:** [April 27, 2022, 6:59pm UTC](https://community.homey.app/t/homey-recovery/63101 "2022-04-27T18:59:27Z")\
**Posts on this page:** 6\
**Page:** 2

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [April 27, 2022, 7:41pm UTC](https://community.homey.app/t/homey-recovery/63101/21 "2022-04-27T19:41:24Z")

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The browser to [https://Setup.athom.com](https://Setup.athom.com) shouk be done from a pc. Preferable on Firefox and press the alt button for the extra option to continue in the browser.

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**Author:** ![Soren\_Jespersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/soren_jespersen/32/49815_2.png) [@Soren\_Jespersen](https://community.homey.app/u/Soren_Jespersen)\
**Post date:** [April 27, 2022, 7:42pm UTC](https://community.homey.app/t/homey-recovery/63101/22 "2022-04-27T19:42:00Z")

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I remember using the webinterface, yes. And thank you for taking your time to answer my stupid questions. Im just confused.

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**Author:** ![Soren\_Jespersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/soren_jespersen/32/49815_2.png) [@Soren\_Jespersen](https://community.homey.app/u/Soren_Jespersen)\
**Post date:** [April 27, 2022, 7:42pm UTC](https://community.homey.app/t/homey-recovery/63101/23 "2022-04-27T19:42:47Z")

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Ok. then i will have to find a PC with wifi. because the website will also want me to connect to HomeySetup-xxxxxx

Edit

Im not allowed to post more replies today. I’ll have to wait 23 hours. Sorry.

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**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\
**Post date:** [April 27, 2022, 7:43pm UTC](https://community.homey.app/t/homey-recovery/63101/24 "2022-04-27T19:43:15Z")

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No problem. If you you used the web interface then it will have been on version 1.x of the firmware

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [April 27, 2022, 7:46pm UTC](https://community.homey.app/t/homey-recovery/63101/25 "2022-04-27T19:46:15Z")

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If youbdont mind losing your settings do a factory reset. Guess alsnit wants to verify you have your old accont and the new app before the upgrade.  
I think factory reset wiping all dat shoild be possible. And start over with a clean Homey.

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**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\
**Post date:** [April 27, 2022, 7:46pm UTC](https://community.homey.app/t/homey-recovery/63101/26 "2022-04-27T19:46:48Z")

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I noticed the forum disguised the link I added, but did you try the actual URL of “http ://setup.athom.com/#?view=network\_get” on your phone?  
Note the space to stop the forum disguising the link.

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