# Homey recovery **URL:** \ **Category:** Questions & Help\ **Created:** [April 27, 2022, 6:59pm UTC](https://community.homey.app/t/homey-recovery/63101 "2022-04-27T18:59:27Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Soren\_Jespersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/soren_jespersen/32/49815_2.png) [@Soren\_Jespersen](https://community.homey.app/u/Soren_Jespersen)\ **Post date:** [April 27, 2022, 6:59pm UTC](https://community.homey.app/t/homey-recovery/63101/1 "2022-04-27T18:59:27Z")
Hi I have started recovery mode on my Homey, as it has been a long time since i used it. I use the app to add my Homey to my account and it tells me to connect to the setup-wifi. When i have connected to the wifi the app tells me to go to [setup.athom.com](http://setup.athom.com). When i reach the website i get an unknown error and is told to download the app…But the app told me to go to the website? Any suggestions? Do you need more info? ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [April 27, 2022, 7:06pm UTC](https://community.homey.app/t/homey-recovery/63101/2 "2022-04-27T19:06:55Z")
What are the questions you got in the app? Guess you reseted Homey to factory. Just start again and continue in the app. ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [April 27, 2022, 7:09pm UTC](https://community.homey.app/t/homey-recovery/63101/3 "2022-04-27T19:09:34Z")
These pages might help: > **[Resetting Homey Pro to factory defaults](https://support.homey.app/hc/en-us/articles/360024602314-Resetting-Homey-Pro-to-factory-defaults)** > > Sometimes you want to fully reset Homey and wipe all information stored on Homey. The process only takes a few steps. > > Make sure Homey is powered on in the upright position. > Make sure Homey is powe... > **[Updating Homey Pro from v1.5](https://support.homey.app/hc/en-us/articles/360015540073-Updating-Homey-Pro-from-v1-5)** > > Since February 2019, we have released several big firmware updates. Homey v2.0 replaces the Homey Desktop App with the Homey app for Android and iOS. Homey v3.0 adds support for Energy. > Note: These... ---
**Author:** ![Soren\_Jespersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/soren_jespersen/32/49815_2.png) [@Soren\_Jespersen](https://community.homey.app/u/Soren_Jespersen)\ **Post date:** [April 27, 2022, 7:12pm UTC](https://community.homey.app/t/homey-recovery/63101/4 "2022-04-27T19:12:46Z")
There no questions in the. It tells me to connect to the HomeySetup-xxxxxx network. When i do so it tells me to go to [setup.athom.com](http://setup.athom.com). The website pops up a javascript error the says “unknown error”. Then i can select language. I select english and then i’m told to download the app. ---
**Author:** ![Soren\_Jespersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/soren_jespersen/32/49815_2.png) [@Soren\_Jespersen](https://community.homey.app/u/Soren_Jespersen)\ **Post date:** [April 27, 2022, 7:15pm UTC](https://community.homey.app/t/homey-recovery/63101/5 "2022-04-27T19:15:33Z")
Hi adrian. Thank you for your suggestions. I have used the first link to reset the Homey, but now i cant add it again, hence not firmware upgrade it… ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [April 27, 2022, 7:20pm UTC](https://community.homey.app/t/homey-recovery/63101/6 "2022-04-27T19:20:04Z")
When you get to [setup.athom.com](http://setup.athom.com), hold down the alt key and it should show continue in browser. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/1/e18b5fa99ca77bef95793a3c458b271e38d00658.png) Then click on that. ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [April 27, 2022, 7:21pm UTC](https://community.homey.app/t/homey-recovery/63101/7 "2022-04-27T19:21:39Z")
I don’t see any error in Chrome when going to that page, so it might be worth try a different browser as well. I think Athom recommend Firefox. ---
**Author:** ![Soren\_Jespersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/soren_jespersen/32/49815_2.png) [@Soren\_Jespersen](https://community.homey.app/u/Soren_Jespersen)\ **Post date:** [April 27, 2022, 7:24pm UTC](https://community.homey.app/t/homey-recovery/63101/8 "2022-04-27T19:24:48Z")
Do you know how to get the link to show on an android phone? I dont have wifi on my PC. Oh. And by the way the error only show when the browser is launched from the app. ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [April 27, 2022, 7:26pm UTC](https://community.homey.app/t/homey-recovery/63101/9 "2022-04-27T19:26:19Z")
You could try entering the URL as [Homey Setup](http://setup.athom.com/#?view=network_get). Not sure if it will work but worth a try. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [April 27, 2022, 7:27pm UTC](https://community.homey.app/t/homey-recovery/63101/10 "2022-04-27T19:27:06Z")
On Android just use the mobile app. No need to go to a webbrowser. > [@\[HowTo\]\[Pro\] Restarting Homey Pro to Recovery Mode - Adv. Options From Mobile](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222): > > This option is only for Homey (Pro) models “Early 2016”, “Early 2018” and “Early 2019” so Only the White Ball’s Sometimes you need the extra options, things hidden for normal use, for example: Full Firmware download Complete Reset to sell your old Homey Or maybe you just want to change Homey’s WiFi. There are now a couple of extra options in the mobile Apps, so no need to use an FireFox or Chome Browser with flags enabled to press the Alt- key on your keyboard. Just use your App from no… Everything can be done using the latest mobile aop. ---
**Author:** ![Soren\_Jespersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/soren_jespersen/32/49815_2.png) [@Soren\_Jespersen](https://community.homey.app/u/Soren_Jespersen)\ **Post date:** [April 27, 2022, 7:27pm UTC](https://community.homey.app/t/homey-recovery/63101/11 "2022-04-27T19:27:41Z")
The latest app tells me to go to the website… ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [April 27, 2022, 7:28pm UTC](https://community.homey.app/t/homey-recovery/63101/12 "2022-04-27T19:28:26Z")
Pls show that screen. ---
**Author:** ![Soren\_Jespersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/soren_jespersen/32/49815_2.png) [@Soren\_Jespersen](https://community.homey.app/u/Soren_Jespersen)\ **Post date:** [April 27, 2022, 7:31pm UTC](https://community.homey.app/t/homey-recovery/63101/13 "2022-04-27T19:31:03Z")
![Screenshot_20220427_212945_app.homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/1/21b3421806dbb12fef58e393174ae9fcdb5ed8ca.jpeg) Translation would be: Go to [https://setup.athom.com](https://setup.athom.com) to continue ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [April 27, 2022, 7:32pm UTC](https://community.homey.app/t/homey-recovery/63101/14 "2022-04-27T19:32:43Z")
Was your Homey still on Firmware v 1.5 ? ---
**Author:** ![Soren\_Jespersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/soren_jespersen/32/49815_2.png) [@Soren\_Jespersen](https://community.homey.app/u/Soren_Jespersen)\ **Post date:** [April 27, 2022, 7:33pm UTC](https://community.homey.app/t/homey-recovery/63101/15 "2022-04-27T19:33:17Z")
I’m sorry, i cant remember the firmware version. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [April 27, 2022, 7:35pm UTC](https://community.homey.app/t/homey-recovery/63101/16 "2022-04-27T19:35:02Z")
What was the latest Homey mobile app you used? ---
**Author:** ![Soren\_Jespersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/soren_jespersen/32/49815_2.png) [@Soren\_Jespersen](https://community.homey.app/u/Soren_Jespersen)\ **Post date:** [April 27, 2022, 7:35pm UTC](https://community.homey.app/t/homey-recovery/63101/17 "2022-04-27T19:35:26Z")
2.4.12, but i cant remember if i ever had a connection to the Homey pro in the app. ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [April 27, 2022, 7:37pm UTC](https://community.homey.app/t/homey-recovery/63101/18 "2022-04-27T19:37:11Z")
Are you now using version 6.x.x.xxx of the app? ---
**Author:** ![Soren\_Jespersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/soren_jespersen/32/49815_2.png) [@Soren\_Jespersen](https://community.homey.app/u/Soren_Jespersen)\ **Post date:** [April 27, 2022, 7:38pm UTC](https://community.homey.app/t/homey-recovery/63101/19 "2022-04-27T19:38:20Z")
Yes the newest from app-store. 6.11.3 ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [April 27, 2022, 7:40pm UTC](https://community.homey.app/t/homey-recovery/63101/20 "2022-04-27T19:40:45Z")
So, when you used it before was it just via the web interface? [Next page](https://community.homey.app/t/homey-recovery/63101.md?page=2)