# Homey RC.38 **URL:** \ **Category:** Questions & Help\ **Created:** [October 23, 2020, 3:00am UTC](https://community.homey.app/t/homey-rc-38/36376 "2020-10-23T03:00:42Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Tequila329](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tequila329/32/10729_2.png) [@Tequila329](https://community.homey.app/u/Tequila329)\ **Post date:** [October 27, 2020, 1:53pm UTC](https://community.homey.app/t/homey-rc-38/36376/21 "2020-10-27T13:53:39Z")
I received feedback from the support team, they know about the issue because the got quite a lot tickets regarding the RC38 and working on a fix. ---
**Author:** ![Gerwin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gerwin/32/29919_2.png) [@Gerwin](https://community.homey.app/u/Gerwin)\ **Post date:** [October 27, 2020, 2:10pm UTC](https://community.homey.app/t/homey-rc-38/36376/22 "2020-10-27T14:10:20Z")
The sooner the better ---
**Author:** ![Tb1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tb1/32/8934_2.png) [@Tb1](https://community.homey.app/u/Tb1)\ **Post date:** [October 27, 2020, 4:08pm UTC](https://community.homey.app/t/homey-rc-38/36376/23 "2020-10-27T16:08:15Z")
An hour ago my zigbee network totally freezed, no zigbee device was able to control. I Waited for an hour to see if it fixed itself but nooooo. After a reboot of homey it worked again. This was the second time this happened, one time with rc37 (I think) and now on rc38. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 27, 2020, 5:04pm UTC](https://community.homey.app/t/homey-rc-38/36376/24 "2020-10-27T17:04:43Z")
Could you please take a screenshot of the system load of the last 7 or 14 days? I would be interested to know if the system load has been increasing steadily as it has for me. See my [post](https://community.homey.app/t/homey-rc-38/36376/8) for comparison. ---
**Author:** ![Tb1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tb1/32/8934_2.png) [@Tb1](https://community.homey.app/u/Tb1)\ **Post date:** [October 27, 2020, 5:36pm UTC](https://community.homey.app/t/homey-rc-38/36376/25 "2020-10-27T17:36:58Z")
![IMG_20201027_183423](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/f/ef3a22c4bc711eb5f268baeaf982580717122a9c.jpeg) ![IMG_20201027_183442](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/b/bb26121793a4344e317c4b50cda3177e182802c0.jpeg) ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 27, 2020, 5:50pm UTC](https://community.homey.app/t/homey-rc-38/36376/26 "2020-10-27T17:50:57Z")
But it is not comparable with my graphic, too bad. As so often with Homey: one has problem A, the other problem B. Thanks for the post. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 28, 2020, 7:38am UTC](https://community.homey.app/t/homey-rc-38/36376/27 "2020-10-28T07:38:24Z")
4 days after a restart of Homey (PTP), the problem starts again. The whole system becomes slower and slower. ![Bildschirmfoto 2020-10-28 um 08.35.43](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/a/da080c9b8081c41faea8158a74deb12ee647515f.jpeg) ---
**Author:** ![Jacco\_Overdulve](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jacco_overdulve/32/3861_2.png) [@Jacco\_Overdulve](https://community.homey.app/u/Jacco_Overdulve)\ **Post date:** [October 28, 2020, 7:42am UTC](https://community.homey.app/t/homey-rc-38/36376/28 "2020-10-28T07:42:25Z")
Morning all, I’m facing the same issues since about 1.5 days. However, I don’t use the experimental 5.0… but 4.2.0. Every 10 or 20 minutes or so Homey resets / restarts itself due to an overload of system resources. See screen dump from last night. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/0/0093512381f5f0fddb41d2ba43cb566e9f773dbb.png) I contacted Athom support already, but perhaps you have some ideas in the meantime? Is this related to what you are experiencing too? Thanks, Jacco ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 28, 2020, 8:07am UTC](https://community.homey.app/t/homey-rc-38/36376/29 "2020-10-28T08:07:18Z")
Do you have already an answer from Athom? Some users let their homey restart automatically with a flow every x hours. But I have not tried it yet. ---
**Author:** ![Jacco\_Overdulve](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jacco_overdulve/32/3861_2.png) [@Jacco\_Overdulve](https://community.homey.app/u/Jacco_Overdulve)\ **Post date:** [October 28, 2020, 8:55am UTC](https://community.homey.app/t/homey-rc-38/36376/30 "2020-10-28T08:55:26Z")
No news yet, but I contacted them last night. Restarting Homey happend every 20 minutes now, due to the overload. I am considering updating to 5xxx. Would that make sense? Or is it perhaps related to an app update? ---
**Author:** ![rvdeijk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rvdeijk/32/22542_2.png) [@rvdeijk](https://community.homey.app/u/rvdeijk)\ **Post date:** [October 28, 2020, 9:04am UTC](https://community.homey.app/t/homey-rc-38/36376/31 "2020-10-28T09:04:50Z")
> [@Jacco\_Overdulve](#): > > Or is it perhaps related to an app update? You could find the answer on that yourself, by checking the timeline if the past few days some app received an automatic update. Unless you did a manual update of an app, but then you should have known that 🙂 If there was an automatic update, try to disable that app to see if your Homey still overloads or check insights to see the load of that app. Then you can exclude if the app is causing the issue. ---
**Author:** ![Jacco\_Overdulve](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jacco_overdulve/32/3861_2.png) [@Jacco\_Overdulve](https://community.homey.app/u/Jacco_Overdulve)\ **Post date:** [October 28, 2020, 12:24pm UTC](https://community.homey.app/t/homey-rc-38/36376/32 "2020-10-28T12:24:01Z")
Too bad, can’t find any updates at this moment. And Homey keeps on restarting itsself, which is annoying when trying to retrieve system information. Last night I unplugged Homey as well and powered back again about half an hour later. With a scary crackling sound it was starting up again. But sounded unusual, and again, scary too! Results: no change in behavior. So I guess I’ll have to wait for Athom to respond? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [October 28, 2020, 12:25pm UTC](https://community.homey.app/t/homey-rc-38/36376/33 "2020-10-28T12:25:56Z")
> [@Jacco\_Overdulve](#): > > With a scary crackling sound it was starting up again Change the power supply. These are classic symptoms of the original power supply failing. ---
**Author:** ![rvdeijk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rvdeijk/32/22542_2.png) [@rvdeijk](https://community.homey.app/u/rvdeijk)\ **Post date:** [October 28, 2020, 12:54pm UTC](https://community.homey.app/t/homey-rc-38/36376/34 "2020-10-28T12:54:59Z")
> [@robertklep](#): > > original power supply failing Any idea if the original Athom power supplies have been improved over the years? I got a Homey Pro 2019, with this power supply: ![20201028_134945](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/3/138715bf00ddbd1561bb57e331d6cb34bbc03ca6.jpeg) If users can hear crackling sounds, coming from Homey. Would it be wise every user replace their power supply just out of precaution? 🤔 At the end its Athom’s responsibility to deliver proper products, so maybe later power supplies don’t have the issue. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [October 28, 2020, 12:56pm UTC](https://community.homey.app/t/homey-rc-38/36376/35 "2020-10-28T12:56:06Z")
> [@rvdeijk](#): > > Any idea if the original Athom power supplies have been improved over the years? I don’t think so, even users with new Homey’s still get failing power supplies (or at least they get random issues with their Homey that get resolved by replacing the original power supply). ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [October 28, 2020, 1:53pm UTC](https://community.homey.app/t/homey-rc-38/36376/36 "2020-10-28T13:53:49Z")
> [@Jacco\_Overdulve](#): > > Every 10 or 20 minutes or so Homey resets / restarts itself Looks like a defective powerplug. ---
**Author:** ![Jacco\_Overdulve](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jacco_overdulve/32/3861_2.png) [@Jacco\_Overdulve](https://community.homey.app/u/Jacco_Overdulve)\ **Post date:** [October 28, 2020, 8:01pm UTC](https://community.homey.app/t/homey-rc-38/36376/37 "2020-10-28T20:01:26Z")
I replaced the plug earlier this evening and it looks like this is the tric. Would that be the same for the other issues, mentioned by other users earlier in this line? ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 29, 2020, 9:01am UTC](https://community.homey.app/t/homey-rc-38/36376/38 "2020-10-29T09:01:33Z")
For prevention, I ordered a new USB plug as well. ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [October 30, 2020, 6:08pm UTC](https://community.homey.app/t/homey-rc-38/36376/39 "2020-10-30T18:08:11Z")
> [@rvdeijk](#): > > If users can hear crackling sounds, coming from Homey. Would it be wise every user replace their power supply just out of precaution? I think the crackling sounds are from the speaker because the power fluctuates. So not an unsafe arcing. Also replacement power supplies fail as well. ---
**Author:** ![AR-J](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ar-j/32/2414_2.png) [@AR-J](https://community.homey.app/u/AR-J)\ **Post date:** [October 30, 2020, 10:21pm UTC](https://community.homey.app/t/homey-rc-38/36376/40 "2020-10-30T22:21:04Z")
Athom will send you a new power plug if you send an email to their support. I received a new one after the same problem. [Previous page](https://community.homey.app/t/homey-rc-38/36376.md?page=1) [Next page](https://community.homey.app/t/homey-rc-38/36376.md?page=3)