# Homey Pro Zwave Stability Issues **URL:** \ **Category:** Devices\ **Tags:** z-wave, homey-pro\ **Created:** [April 1, 2024, 7:22am UTC](https://community.homey.app/t/homey-pro-zwave-stability-issues/107463 "2024-04-01T07:22:56Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Brett\_Hose](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brett_hose/32/79500_2.png) [@Brett\_Hose](https://community.homey.app/u/Brett_Hose)\ **Post date:** [April 1, 2024, 7:22am UTC](https://community.homey.app/t/homey-pro-zwave-stability-issues/107463/1 "2024-04-01T07:22:56Z")
Hi, Im new to Homey, moved from Hubitat, and Im having huge issues with my Zwave network stability. I have 3 devices, two brand new Aeotec Smart Switch 6 and a single Fibaro Smart Implant. One Smart Switch is in the same room as Homey 6 Meters away. The other two devices are in an adjoining room and they are approximately 7 and 9 Meters away from Homey, plaster and weatherboard wall between the rooms. Devices will work, then fail with TRANSMIT\_COMPLETE\_NO\_ACK randomly. I have tried 1. Healing the devices in the Developer tools 2. Factory resetting Homeys and starting from scratch, same issues. 3. Tried “REST Z-WAVE NETRWORK”, same results, unstable Zware network. 4. I have tried added devices very close (1M) from Homey and then putting them in there final location. 5. I have tried adding devices in there final location, doesnot work unless the devices is in the same room as Homey ![Zwave Network](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/5/05eb91ffbf078a69cb17f8f0c502d372f8e7507c.png) I really don’t want to give up on Homey because there is a huge amount to love about Homey but a lot of my devices are Zwave. It is massively frustrating because this stuff should just work, and I never had an issue with Zwave on Hubitat, it works flawlessly worked every time. Please help ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [April 1, 2024, 12:52pm UTC](https://community.homey.app/t/homey-pro-zwave-stability-issues/107463/2 "2024-04-01T12:52:11Z")
> [@Brett\_Hose](#): > > added devices very close (1M) from Homey The advice for adding ‘very close’ to Homey means, within 10 cm distance. Further you can try to place an extra router-device at a shorter distance (less than 3 meters) from Homey. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [April 1, 2024, 11:04pm UTC](https://community.homey.app/t/homey-pro-zwave-stability-issues/107463/3 "2024-04-01T23:04:34Z")
Next to Jan’s good advice (6 meters is most probably too far away for Homey’s zwave signal), this word alerted me: > [@Brett\_Hose](#): > > Aeotec I’ve read several posts about these things ruining your mesh, because they’re very ‘chatty’. Try to increase the intervals, avoid "every 1 second’ check-intervals and such; Here’s an excellent explanation and howto: > [@Homey Pro 2023 Zwave issues](https://community.homey.app/t/homey-pro-2023-zwave-issues/79656/38): > > found the same situation with my Aeotec switches. They were sending a large number (hundreds per minute) of messages all related to metering which flooded the z-wave network and made it unresponsive for other control signals. > > 2023-05-18T21:31:15.278Z > Node[33]: [COMMAND\_CLASS\_METER] {“Properties1 (Raw)”:{“type”:“Buffer”,“data”:[161]},“Properties1”:{“Meter Type”:1,“Rate Type”:1,“Scale bit 2”:true},“Properties2 (Raw)”:{“type”:“Buffer”,“data”:[108]},“Properties2”:{“Size”:4,“Scale bits 10”:1,“Precision”:3},“Meter Value (Raw)”:{“type”:“Buffer”,“data”:[0,0,0,10]},“Meter Value”:{“type”:“Buffer”,“data”:[0,0,0,10]},“Delta Time (Raw)”:{“type”:“Buffer”,“data”:[0,0]},“Delta Time”:0} > > Since these messages were all related to reporting meters, I experimented a bit with the advanced settings of the switches and was able to turn off the meter reports temporarily. > > This seems to have calmed down the messages and made the network responsive again. > > Athom Technical Support also recommended to tweak the interval times of the reports. I changed that setting too for good measure. > > I have the following Aeotec devices > > - Nano Dimmer (ZW111-B) > - Nano Switch (ZW116-B) > - Nano Dual Switch (ZW-132-B) > > Their advanced settings all look a little different but here is one example for a Dual Switch (they were sending the most messages in my case) > > ![IMG_4440](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/9/59c033a473346f79eee7e940a6a82054c99e4c0f.jpeg) > > The red circles disable the reports, the blue circle reduces the report intervals (the value was set to 34, I’m assuming these are seconds, but I definitely got more than two messages / min out of these devices). > > I modified all my switches through the homey iPhone app settings. Then unplugged homey for 10 minutes and turned it back on. > > The devices are much less chatty now, the Rx numbers are in the hundreds (before they could go into hundred thousands) and my z-wave network is as responsive as with the old Homey Po, if not quicker because of the faster processing. > > Eventually I would like power metering back, but this seems like an acceptable compromise for now until Athom and/or Aeotec can fix these issues. ---
**Author:** ![Brett\_Hose](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brett_hose/32/79500_2.png) [@Brett\_Hose](https://community.homey.app/u/Brett_Hose)\ **Post date:** [April 2, 2024, 12:23am UTC](https://community.homey.app/t/homey-pro-zwave-stability-issues/107463/4 "2024-04-02T00:23:33Z")
Thanks for your response on this. If the best Homey can do for Zwave coverage is 3 meters then clearly this product has an issue. The specs advertised talk about is 40 Meters. Are you really saying that I need a repeater 3 meters from Homey. Its a very expensive product and surely I should able to support an average Zwave network without too much re-engineering. Thanks Again ! ---
**Author:** ![Brett\_Hose](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brett_hose/32/79500_2.png) [@Brett\_Hose](https://community.homey.app/u/Brett_Hose)\ **Post date:** [April 2, 2024, 12:25am UTC](https://community.homey.app/t/homey-pro-zwave-stability-issues/107463/5 "2024-04-02T00:25:44Z")
Thanks Peter. Really worries me that an expensive product like Homey cannot preform any where new as well as a much cheaper product like Hubitat. I was suspecting the chatty-ness of the plugs could be overloading the network. I will give your suggestions a try. Thanks for you help ! ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [April 2, 2024, 2:55pm UTC](https://community.homey.app/t/homey-pro-zwave-stability-issues/107463/6 "2024-04-02T14:55:31Z")
Yup, the everlasting story of marketing vs reality… If I were a salesman I’d never sell anything 😅. All you need is to place the nearest router device a few meters closer to Homey. That router device most probably has a (much) bigger range than Homey. This should solve the possible range issue. Also note the antennas are located at the bottom of Homey. Try putting it on its side for a while, to see if it improves the zwave range. ---
**Author:** ![Lennart\_Ulvonas](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lennart_ulvonas/32/86721_2.png) [@Lennart\_Ulvonas](https://community.homey.app/u/Lennart_Ulvonas)\ **Post date:** [April 2, 2024, 4:04pm UTC](https://community.homey.app/t/homey-pro-zwave-stability-issues/107463/7 "2024-04-02T16:04:48Z")
Hi, My system is only a couple of months old when I replaced my old Tellstick with Homey Pro. I now have 33 Z-wave and 13 Zigbee devices + 4 Sonos, 4 A/C and a TV connected without problems. The most challenging are a couple of sensors communicating directly with the Homey about 8 meters through 3 25 cm concrete walls. It works both ways if I want to change parameters from the Homey. I have had a lot of Telldus plugs acquired over the last 7 years. Most of them have died by now. I have found that in the last weeks of their life they tend to block Z-wave - random to start with and then more frequent until they won’t work anymore. Once removed it all works again. This is not conclusive, but something I wanted to share if there could be other “bad” devices causing stability issues. ---
**Author:** ![Brett\_Hose](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brett_hose/32/79500_2.png) [@Brett\_Hose](https://community.homey.app/u/Brett_Hose)\ **Post date:** [April 3, 2024, 2:47am UTC](https://community.homey.app/t/homey-pro-zwave-stability-issues/107463/8 "2024-04-03T02:47:47Z")
Thanks Peter, I will give that a try. Thanks for your help ! ---
**Author:** ![Oene](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oene/32/79270_2.png) [@Oene](https://community.homey.app/u/Oene)\ **Post date:** [April 3, 2024, 7:18am UTC](https://community.homey.app/t/homey-pro-zwave-stability-issues/107463/9 "2024-04-03T07:18:08Z")
At this moment my network contains about 50 devices, z-wave, wifi , 433mHz and zigbee. The furthest is more than 30 meters away from the HP23, including 2 walls. To create a stable mesh network I put some z-wave devices ( continuous powered ) at certain points which work as a router chain. Or better said, in a star shaped setup. The first device is indeed close to the homey. Maybe worth mentioning, half my setup consist of Fibaro devices as they are, in my humble opinion, realiable. I have them since 2015 with only one defect. ---
**Author:** ![Brett\_Hose](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brett_hose/32/79500_2.png) [@Brett\_Hose](https://community.homey.app/u/Brett_Hose)\ **Post date:** [April 5, 2024, 11:41pm UTC](https://community.homey.app/t/homey-pro-zwave-stability-issues/107463/10 "2024-04-05T23:41:05Z")
Thanks for your help. I managed to fix my issue. I had a rogue Zwave device that was upsetting my Zwave network. Once I turned it off, everything worked beautifully. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [April 5, 2024, 11:50pm UTC](https://community.homey.app/t/homey-pro-zwave-stability-issues/107463/11 "2024-04-05T23:50:57Z")
Ah, great you’ve found the culprit. ---
**Author:** ![Brett\_Hose](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brett_hose/32/79500_2.png) [@Brett\_Hose](https://community.homey.app/u/Brett_Hose)\ **Post date:** [April 6, 2024, 2:04am UTC](https://community.homey.app/t/homey-pro-zwave-stability-issues/107463/12 "2024-04-06T02:04:10Z")
Thanks Peter, pretty happy about it. Now I can really start playing the powers of Homey ---
**Author:** ![guglez](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/guglez/32/97989_2.png) [@guglez](https://community.homey.app/u/guglez)\ **Post date:** [September 7, 2024, 2:15pm UTC](https://community.homey.app/t/homey-pro-zwave-stability-issues/107463/13 "2024-09-07T14:15:44Z")
> [@Brett\_Hose](#): > > I had a rogue Zwave device How did you find which device was that? I have severe issues with Homey’s z-wave stack. Sometimes my network became unoperational for 30-40 minutes. I’m struggling with shelly z-wave relays - I simply can’t add them to my network. I have a support ticket opened with A since 25.08 and there is no progress there. I have around 20 Z-Wave heltun switches in my house so the coverage should be good, it should work as a mesh, right? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 7, 2024, 3:28pm UTC](https://community.homey.app/t/homey-pro-zwave-stability-issues/107463/14 "2024-09-07T15:28:12Z")
Zwave details can be found here: [https://tools.developer.homey.app/tools/zwave](https://tools.developer.homey.app/tools/zwave) Maybe you can find device(s) with (very) deviating values in tx queued / tx errors