# Homey Pro - Zigbee not available

**URL:** <https://community.homey.app/t/homey-pro-zigbee-not-available/8672>\
**Category:** Questions & Help\
**Tags:** zigbee\
**Created:** [February 4, 2019, 3:25pm UTC](https://community.homey.app/t/homey-pro-zigbee-not-available/8672 "2019-02-04T15:25:14Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Tequila329](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tequila329/32/10729_2.png) [@Tequila329](https://community.homey.app/u/Tequila329)\
**Post date:** [February 4, 2019, 3:25pm UTC](https://community.homey.app/t/homey-pro-zigbee-not-available/8672/1 "2019-02-04T15:25:14Z")

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Hi all,

i have a problem with my new homey pro device:

- Zigbee service seems not to start up
- all apps using Zigbee are marked with a red exclamation mark
- developer Zigbee page leaves the fields blank, no devices, no routes listed

Have to reboot several times to get Zigbee running.

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**Author:** ![Tequila329](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tequila329/32/10729_2.png) [@Tequila329](https://community.homey.app/u/Tequila329)\
**Post date:** [February 6, 2019, 8:40am UTC](https://community.homey.app/t/homey-pro-zigbee-not-available/8672/2 "2019-02-06T08:40:05Z")

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Today once again, after rebooting the Homey, no Zigbee network available 😕  
 ![18](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/4/4ff55e3fa8e24fc525d9211fcf4459bb38ead1bb.png)

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**Author:** ![bvdbos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bvdbos/32/2352_2.png) [@bvdbos](https://community.homey.app/u/bvdbos)\
**Post date:** [February 6, 2019, 11:43am UTC](https://community.homey.app/t/homey-pro-zigbee-not-available/8672/3 "2019-02-06T11:43:26Z")

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You better send an email to [support@athom.com](mailto:support@athom.com) … Nothing much we can do here…

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**Author:** ![Canedje](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/canedje/32/8324_2.png) [@Canedje](https://community.homey.app/u/Canedje)\
**Post date:** [February 6, 2019, 12:02pm UTC](https://community.homey.app/t/homey-pro-zigbee-not-available/8672/4 "2019-02-06T12:02:30Z")

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It looks like my problem I had in the past  
If that’s the case it is a hardware error  
You need to return Homey to replace or fix it

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<div class="post-metadata">

**Author:** ![Tequila329](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tequila329/32/10729_2.png) [@Tequila329](https://community.homey.app/u/Tequila329)\
**Post date:** [February 6, 2019, 3:18pm UTC](https://community.homey.app/t/homey-pro-zigbee-not-available/8672/5 "2019-02-06T15:18:48Z")

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Already send a mail 🙂  
When i get the problem solved, i’ll post it here, if anybody has the same problem.

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**Author:** ![Tb1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tb1/32/8934_2.png) [@Tb1](https://community.homey.app/u/Tb1)\
**Post date:** [September 19, 2020, 12:12pm UTC](https://community.homey.app/t/homey-pro-zigbee-not-available/8672/6 "2020-09-19T12:12:06Z")

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What was your problem?

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<div class="post-metadata">

**Author:** ![Tequila329](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tequila329/32/10729_2.png) [@Tequila329](https://community.homey.app/u/Tequila329)\
**Post date:** [September 19, 2020, 12:49pm UTC](https://community.homey.app/t/homey-pro-zigbee-not-available/8672/7 "2020-09-19T12:49:39Z")

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The problem still exists…  
With 4.2.0 the Zigbee network wasn’t able to start anymore.  
Had to re-include all Zigbee devices and switch to 5.0RC.  
After one week, Zigbee crashed again. At the moment it is hard to say because Xiaomi app is still in progress but there are some devices left which can cause this behavior.