# Homey pro won't setup after reset

**URL:** <https://community.homey.app/t/homey-pro-wont-setup-after-reset/56167>\
**Category:** Questions & Help\
**Created:** [December 7, 2021, 6:22pm UTC](https://community.homey.app/t/homey-pro-wont-setup-after-reset/56167 "2021-12-07T18:22:44Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![BrayHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brayhome/32/35190_2.png) [@BrayHome](https://community.homey.app/u/BrayHome)\
**Post date:** [December 7, 2021, 6:22pm UTC](https://community.homey.app/t/homey-pro-wont-setup-after-reset/56167/1 "2021-12-07T18:22:44Z")

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Hi  
I’ve reset homey pro after it become unresponsive and am now receiving error messages during setups  
“SNAP there was a problem starting the setup, would you like to try again”

Have tried:  
Removed app and clean install  
Multiple times on different devices  
Can get through to seeing homey setup wifi then connecting to that but setup stalls after that  
Any ideas?  
Thanks

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [December 7, 2021, 6:24pm UTC](https://community.homey.app/t/homey-pro-wont-setup-after-reset/56167/2 "2021-12-07T18:24:22Z")

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Different power supply if you’re still using the original Athom one.

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**Author:** ![HansieNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hansienl/32/10634_2.png) [@HansieNL](https://community.homey.app/u/HansieNL)\
**Post date:** [December 7, 2021, 8:04pm UTC](https://community.homey.app/t/homey-pro-wont-setup-after-reset/56167/3 "2021-12-07T20:04:54Z")

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There seems to be a problem with setup with some browsers.  
Try with Firefox browser.  
Hope this will solve your setup problem.