# Homey Pro will not start showing a single blue led **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [October 20, 2022, 7:08am UTC](https://community.homey.app/t/homey-pro-will-not-start-showing-a-single-blue-led/70875 "2022-10-20T07:08:10Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Gard\_Solberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gard_solberg/32/57009_2.png) [@Gard\_Solberg](https://community.homey.app/u/Gard_Solberg)\ **Post date:** [October 20, 2022, 7:08am UTC](https://community.homey.app/t/homey-pro-will-not-start-showing-a-single-blue-led/70875/1 "2022-10-20T07:08:10Z")
I am really wondering about the quality of the Homey Pro. My second attempt on Homey Pro also failed. I picked up an fully working Homey yesterday. I wanted see if it actually worked after getting the first one earlier in the week with the purple ring of death. It needed a reset. After starting it up and turning it upside down the ring went red. No voice, no nothing. After a few minutes I turned it back to upright position. Still red. After unplugging it it starts up with just a blue led. I have tried again but nothing changes. Tried new adapter but still the same. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [October 20, 2022, 8:45am UTC](https://community.homey.app/t/homey-pro-will-not-start-showing-a-single-blue-led/70875/2 "2022-10-20T08:45:44Z")
For support or issue resolution, first have a look at [support.athom.com](http://support.athom.com). If you are unable to find the answer to your question on [support.athom.com](http://support.athom.com) you can send a support request to Athom via [https://support.athom.com/hc/requests/new](https://support.athom.com/hc/requests/new). If you need help you can read more about [how to submit a support request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request). When filing a support request, make sure you add all necessary information so Athom can help you as quickly as possible. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 20, 2022, 12:13pm UTC](https://community.homey.app/t/homey-pro-will-not-start-showing-a-single-blue-led/70875/3 "2022-10-20T12:13:34Z")
Purple and blue are normal status indicators. I think you’ll have to wait a little longer? > **[Understanding Homey Pro's LED Ring](https://support.homey.app/hc/en-us/articles/360009618514-Understanding-Homey-Pro-s-LED-Ring)** > > The LED ring is one of the most distinguishable parts of Homey. Of course, it is beautifully designed, but it also provides valuable feedback if you interpret it correctly. > Loading animation > One of... If your Homey leds do nothing more than shine continuous red for hours, that’s probably the _red_ ring of death. I’ve had that one too. I have never heard of a purple ring of death. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [October 20, 2022, 2:56pm UTC](https://community.homey.app/t/homey-pro-will-not-start-showing-a-single-blue-led/70875/4 "2022-10-20T14:56:45Z")
> [@Gard\_Solberg](#): > > After unplugging it it starts up with just a blue led. This is most of the time unable to recover / restart =\> Return to Athom! ---
**Author:** ![Gard\_Solberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gard_solberg/32/57009_2.png) [@Gard\_Solberg](https://community.homey.app/u/Gard_Solberg)\ **Post date:** [October 20, 2022, 3:55pm UTC](https://community.homey.app/t/homey-pro-will-not-start-showing-a-single-blue-led/70875/5 "2022-10-20T15:55:53Z")
So after buying two Homey Pros, both needs to be sent back to Athom. I think I am done with Homey. Maybe I am stupid enough to try one more time. Third time’s a Charm right? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 20, 2022, 4:14pm UTC](https://community.homey.app/t/homey-pro-will-not-start-showing-a-single-blue-led/70875/6 "2022-10-20T16:14:31Z")
Don’t know. This case seems _very bad_ luck, and maybe check your mains power (dips, spikes, voltage out of upper/lower limits). I presume they’re replaced without cost when Athom can’t fix them? Or maybe you can demand a Pro 2023, but then you’ll have to wait for x months after the shipping starts ---
**Author:** ![Gard\_Solberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gard_solberg/32/57009_2.png) [@Gard\_Solberg](https://community.homey.app/u/Gard_Solberg)\ **Post date:** [October 31, 2022, 12:13pm UTC](https://community.homey.app/t/homey-pro-will-not-start-showing-a-single-blue-led/70875/7 "2022-10-31T12:13:11Z")
Third time was the charm. I have now a fully functional Homey Pro. Since I bought two fully functional used ones that failed on me. It costed me a lot of money. “Buy 3 and get one for the price of 3” I actually tried to buy a demo example in local shop. It was just a dummy, but they told me they have had a lot of failed Homey Pros lately. Since those where under warranty (Norwegian law) and no new one was available, they where a bit frustrated. They would NOT sell Homey anymore ---
**Author:** ![Wojtek\_Sawoniewicz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wojtek_sawoniewicz/32/64547_2.png) [@Wojtek\_Sawoniewicz](https://community.homey.app/u/Wojtek_Sawoniewicz)\ **Post date:** [November 8, 2022, 8:01pm UTC](https://community.homey.app/t/homey-pro-will-not-start-showing-a-single-blue-led/70875/8 "2022-11-08T20:01:00Z")
I cannot connect the device with the application, it does not search for the wifi network created by the device ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [October 5, 2026, 5:36am UTC](https://community.homey.app/t/homey-pro-will-not-start-showing-a-single-blue-led/70875/9 "2026-10-05T05:36:58Z")
Archived on October 5, 2026, 5:36am UTC