# Homey Pro Support, faulty units

**URL:** <https://community.homey.app/t/homey-pro-support-faulty-units/83427>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [June 28, 2023, 11:34am UTC](https://community.homey.app/t/homey-pro-support-faulty-units/83427 "2023-06-28T11:34:57Z")\
**Posts on this page:** 1\
**Showing post:** 29

<div class="post-metadata">

**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\
**Post date:** [July 12, 2023, 6:52am UTC](https://community.homey.app/t/homey-pro-support-faulty-units/83427/29 "2023-07-12T06:52:09Z")

</div>

> [@Darrell\_Etherington](#):
>
> my account shows 2 Homey Pro’s (old and new)

There is way to delete 2nd Homey - [How to remove my old Homey? - #2 by Peter\_Kawa](https://community.homey.app/t/how-to-remove-my-old-homey/80319/2) - it’s somehow similar even in the new app - it’s there, please search a little bit 😉

> [@Darrell\_Etherington](#):
>
> needs reinstalling but when I tried that all the devices disappeared.

Very strange. Have you waited after restore after all apps downloaded ? Like 5-10 minutes ?

> [@Darrell\_Etherington](#):
>
> the backup didnt seem to restore as expected

Sorry for that, there are many cases where the backup did work fine. Just what I can think of, you were on old Homey on the latest firmware, correct ?

> [@Darrell\_Etherington](#):
>
> will I loose the devices from the flow

Yes, when you uninstall app, devices get deleted - upon re-installation, all devices would stay.

---

_[View the full topic](https://community.homey.app/t/homey-pro-support-faulty-units/83427)._