# Homey Pro stuck during update **URL:** \ **Category:** Questions & Help\ **Created:** [March 27, 2021, 11:04am UTC](https://community.homey.app/t/homey-pro-stuck-during-update/45297 "2021-03-27T11:04:12Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Grigoris\_GR](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/grigoris_gr/32/30781_2.png) [@Grigoris\_GR](https://community.homey.app/u/Grigoris_GR)\ **Post date:** [March 27, 2021, 11:04am UTC](https://community.homey.app/t/homey-pro-stuck-during-update/45297/1 "2021-03-27T11:04:12Z")
Hi. My homey hub after hard reset and update is stuck in pink ring flashing for hours ! Nothing will change if i reboot it.It will stuck again in pink ring flashing. I tried to hard reset , but this won’t help. Any suggestions please how to unbrick it? ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [March 27, 2021, 11:07am UTC](https://community.homey.app/t/homey-pro-stuck-during-update/45297/2 "2021-03-27T11:07:10Z")
you can send a support request to Athom via [https://support.athom.com/hc/requests/new](https://support.athom.com/hc/requests/new). If you need help you can read more about [how to submit a support request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request). When filing a support request, make sure you add all necessary information so Athom can help you as quickly as possible. (just enter a random Homey Diagnostics Report ID 😉 ) No option for this kind of issues out of the community. ---
**Author:** ![Marcel\_Ubels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_ubels/32/18860_2.png) [@Marcel\_Ubels](https://community.homey.app/u/Marcel_Ubels)\ **Post date:** [March 27, 2021, 11:36am UTC](https://community.homey.app/t/homey-pro-stuck-during-update/45297/3 "2021-03-27T11:36:56Z")
Just as info about the ledring colours and there meaning; [Homey ledring colours and there meaning](https://support.athom.com/hc/nl/articles/360009618514-De-feedback-van-Homey-s-LED-ring-interpreteren) ---
**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\ **Post date:** [March 27, 2021, 12:38pm UTC](https://community.homey.app/t/homey-pro-stuck-during-update/45297/4 "2021-03-27T12:38:36Z")
PTP done? ---
**Author:** ![Le\_Cactus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/le_cactus/32/9727_2.png) [@Le\_Cactus](https://community.homey.app/u/Le_Cactus)\ **Post date:** [March 27, 2021, 12:41pm UTC](https://community.homey.app/t/homey-pro-stuck-during-update/45297/5 "2021-03-27T12:41:30Z")
You could try the full download of the firmware: 1 Power off Homey 2 Power on Homey 3 After 5-10 seconds, hold Homey upside down 4 Wait until Homey starts talking to go to [setup.athom.com](http://setup.athom.com/) 5 Follow instructions up to point where you need to click Next to initiate wireless network connectivity 6 Click Next and continously press the ALT-key, don’t hold it but keep pressing it until you get to the next page 7 On the next page, hold the ALT-key and you’ll notice the menu options change ---
**Author:** ![Grigoris\_GR](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/grigoris_gr/32/30781_2.png) [@Grigoris\_GR](https://community.homey.app/u/Grigoris_GR)\ **Post date:** [March 27, 2021, 3:24pm UTC](https://community.homey.app/t/homey-pro-stuck-during-update/45297/6 "2021-03-27T15:24:34Z")
Thanks for your replies. Unfortunatelly after 5 seconds it goes in purple colour flashing and stays there. I tried multiple times to reset it, but it won’t … Probably bricked! ---
**Author:** ![Grigoris\_GR](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/grigoris_gr/32/30781_2.png) [@Grigoris\_GR](https://community.homey.app/u/Grigoris_GR)\ **Post date:** [March 27, 2021, 5:19pm UTC](https://community.homey.app/t/homey-pro-stuck-during-update/45297/7 "2021-03-27T17:19:17Z")
I have requested help from support . Lets see if they have solution with bricking restore! ---
**Author:** ![Johan\_Malm](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_malm/32/53165_2.png) [@Johan\_Malm](https://community.homey.app/u/Johan_Malm)\ **Post date:** [March 20, 2022, 6:02am UTC](https://community.homey.app/t/homey-pro-stuck-during-update/45297/8 "2022-03-20T06:02:42Z")
I have the same use, please let me know what support says. ---
**Author:** ![Grigoris\_GR](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/grigoris_gr/32/30781_2.png) [@Grigoris\_GR](https://community.homey.app/u/Grigoris_GR)\ **Post date:** [March 20, 2022, 8:54am UTC](https://community.homey.app/t/homey-pro-stuck-during-update/45297/10 "2022-03-20T08:54:10Z")
I had to send it back to athom, as they are the only that could flash software again after this. I received it after some time and it is working like new. Unfortunately you have to wait some time without this 🙄