# Homey PRO purchase inquire

**URL:** <https://community.homey.app/t/homey-pro-purchase-inquire/100460>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [January 8, 2024, 4:05pm UTC](https://community.homey.app/t/homey-pro-purchase-inquire/100460 "2024-01-08T16:05:24Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Alberto\_Macias](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alberto_macias/32/16566_2.png) [@Alberto\_Macias](https://community.homey.app/u/Alberto_Macias)\
**Post date:** [January 8, 2024, 4:05pm UTC](https://community.homey.app/t/homey-pro-purchase-inquire/100460/1 "2024-01-08T16:05:24Z")

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I apologize in advance if this is not the right place to post but I have bought a homey pro since december 26th from the official US webpage and tried to send an email to info@homey.app for updates without any response, I don’t even see the order in my account… I did receive an email with and order number but no update.

What is the proper way to open a ticket directly to homey??

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**Author:** ![JPe4619](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpe4619/32/9017_2.png) [@JPe4619](https://community.homey.app/u/JPe4619)\
**Post date:** [January 8, 2024, 5:02pm UTC](https://community.homey.app/t/homey-pro-purchase-inquire/100460/2 "2024-01-08T17:02:28Z")

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[support@athom.com](mailto:support@athom.com)).

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**Author:** ![Alberto\_Macias](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alberto_macias/32/16566_2.png) [@Alberto\_Macias](https://community.homey.app/u/Alberto_Macias)\
**Post date:** [January 8, 2024, 5:46pm UTC](https://community.homey.app/t/homey-pro-purchase-inquire/100460/3 "2024-01-08T17:46:19Z")

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Thank you.

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [January 8, 2024, 6:01pm UTC](https://community.homey.app/t/homey-pro-purchase-inquire/100460/4 "2024-01-08T18:01:26Z")

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> [@Alberto\_Macias](#):
>
> What is the proper way to open a ticket directly to homey??

[https://homey.app/support](https://homey.app/support)

Isn’t it mentioned in the documents?

I’m not sure if they reply to direct email messages.

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**Author:** ![Alberto\_Macias](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alberto_macias/32/16566_2.png) [@Alberto\_Macias](https://community.homey.app/u/Alberto_Macias)\
**Post date:** [January 8, 2024, 7:38pm UTC](https://community.homey.app/t/homey-pro-purchase-inquire/100460/5 "2024-01-08T19:38:40Z")

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thank you, I managed to find the support page after looking for that email.