# Homey pro pre 2019, seems dead **URL:** \ **Category:** Questions & Help\ **Created:** [January 24, 2025, 8:51pm UTC](https://community.homey.app/t/homey-pro-pre-2019-seems-dead/128763 "2025-01-24T20:51:41Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![HypeTaxx](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hypetaxx/32/120986_2.png) [@HypeTaxx](https://community.homey.app/u/HypeTaxx)\ **Post date:** [January 24, 2025, 8:51pm UTC](https://community.homey.app/t/homey-pro-pre-2019-seems-dead/128763/1 "2025-01-24T20:51:41Z")
I just bought a used Homey Pro pre-2019. The seller of course states that it worked when it was shipped in its original packaging, and I believe that. However, when I power it on, nothing happens, even after several hours with power; it seems completely dead. When the power is disconnected, there is a small click, which I assume is the speaker. I’ve tried turning it upside down, but it doesn’t do the countdown or activate the Homey network. Does anyone have any good advice? I’ve tried using several USB adapters and an old mini USB cable I found in a drawer, but still nothing happens. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 24, 2025, 9:03pm UTC](https://community.homey.app/t/homey-pro-pre-2019-seems-dead/128763/2 "2025-01-24T21:03:27Z")
You can try this, without waiting for Homey to blink or talk: - Make sure you’re logged in to the Homey app - Plug Homey in - Turn it upside-down after ~ 1 minute - After a minute, in the app, select “add new Homey” and follow instructions I hope it didn’t die during shipment. ---
**Author:** ![HypeTaxx](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hypetaxx/32/120986_2.png) [@HypeTaxx](https://community.homey.app/u/HypeTaxx)\ **Post date:** [January 24, 2025, 9:37pm UTC](https://community.homey.app/t/homey-pro-pre-2019-seems-dead/128763/3 "2025-01-24T21:37:34Z")
Thanks. I just tried it and it does not seem to reset and broadcast the Homey network. I just noticed that if I put my ear really close to it I can hear a low static noise. Since it appears to be dead anyway, would it make sense to open it? Can it be opened without breaking it? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 24, 2025, 9:46pm UTC](https://community.homey.app/t/homey-pro-pre-2019-seems-dead/128763/4 "2025-01-24T21:46:43Z")
Oww, bummer! Here’s very detailed “open it without destroying it” post: > [@\[Modding\] Homey Pro (Model Early 201x) Antenna modification](https://community.homey.app/t/modding-homey-pro-model-early-201x-antenna-modification/2928/26): > > @cbh I have managed to find some time and fit the z-wave antenna. Thanks to @Undertaker idea, I have decided to fit a zigbee antenna, too. I didn’t care about Wifi as my router was always in close range. Below some of the steps I took for such operation. Needless to say that warranty is totally void should you proceed opening and drilling holes!! (my Homey is about 19 months old) Opening the case. Initial plan was to use Johan’s steps. But then I had a closer look to the dome and learned th… ---
**Author:** ![HypeTaxx](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hypetaxx/32/120986_2.png) [@HypeTaxx](https://community.homey.app/u/HypeTaxx)\ **Post date:** [January 24, 2025, 10:03pm UTC](https://community.homey.app/t/homey-pro-pre-2019-seems-dead/128763/5 "2025-01-24T22:03:58Z")
Thanks for sharing that. Du you know if it makes sense to open it? Could anything have come loose during transport? Is that something that has been seen before? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 25, 2025, 10:02am UTC](https://community.homey.app/t/homey-pro-pre-2019-seems-dead/128763/6 "2025-01-25T10:02:17Z")
I’ve no idea if there’s things you can fix yourself, except for detached antennas. It’s better to ask in that modding topic I linked to. When something rattles inside, one or more antennas have come off. That would be DYI repairable. I can’t think of other things which can die during shipping. ---
**Author:** ![Michael](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael/32/110520_2.png) [@Michael](https://community.homey.app/u/Michael)\ **Post date:** [January 26, 2025, 8:12am UTC](https://community.homey.app/t/homey-pro-pre-2019-seems-dead/128763/7 "2025-01-26T08:12:21Z")
> I just noticed that if I put my ear really close to it I can hear a low static noise. That is the sound i heard when the adapter died on my Homey early 2018. This is a quote from @Peter_Kawa from [this topic](https://community.homey.app/t/homey-offline-crashed-power-adapter-issue/79836/7) > [@Homey offline/crashed? Power adapter issue?](https://community.homey.app/t/homey-offline-crashed-power-adapter-issue/79836/9): > > 5.2V is the exact value Homey Pro 2023 needs. Not less, not more. When it’s a multi-voltage adapter, first make sure the output voltage really is 5.2V before connecting it with Homey. > 3A is more than sufficient, 2A is the minimum advised amperage. Hope this helps… ---
**Author:** ![HypeTaxx](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hypetaxx/32/120986_2.png) [@HypeTaxx](https://community.homey.app/u/HypeTaxx)\ **Post date:** [January 29, 2025, 6:02pm UTC](https://community.homey.app/t/homey-pro-pre-2019-seems-dead/128763/8 "2025-01-29T18:02:02Z")
I have tried multiple chargerw, with same result. i have returned it to the seller, thanks