# Homey Pro ordering

**URL:** <https://community.homey.app/t/homey-pro-ordering/83484>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [June 28, 2023, 10:13pm UTC](https://community.homey.app/t/homey-pro-ordering/83484 "2023-06-28T22:13:10Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Jstub101](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jstub101/32/80178_2.png) [@Jstub101](https://community.homey.app/u/Jstub101)\
**Post date:** [June 28, 2023, 10:13pm UTC](https://community.homey.app/t/homey-pro-ordering/83484/1 "2023-06-28T22:13:10Z")

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I am trying to pre-order the Homey Pro.  
I’ve already created an account.  
Put Homey Pro and Ethernet adapter in cart.  
Get to the end of the checkout process, enter credit card info, click “Pay” and…  
I get “Payment unsuccessful. Try again.”  
I’ve tried multiple times with different credit cards on different days and NOTHING!  
And now I show all those orders in my account that are waiting to be paid for.  
Uhhhh! Someone please help.

 ![IMG_3267](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/6/36bbec19fb46fdca2caf8ce41626755cc2b076ed.jpeg)

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<div class="post-metadata">

**Author:** ![Jstub101](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jstub101/32/80178_2.png) [@Jstub101](https://community.homey.app/u/Jstub101)\
**Post date:** [June 28, 2023, 10:15pm UTC](https://community.homey.app/t/homey-pro-ordering/83484/2 "2023-06-28T22:15:12Z")

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Here’s the other pic.

 ![IMG_3266](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/7/47d9688fdd32ae022594b7f937a616fd16f1f25a.jpeg)

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<div class="post-metadata">

**Author:** ![Caseda](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/caseda/32/138695_2.png) [@Caseda](https://community.homey.app/u/Caseda)\
**Post date:** [June 28, 2023, 10:17pm UTC](https://community.homey.app/t/homey-pro-ordering/83484/3 "2023-06-28T22:17:01Z")

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Welcome to this community forum.  
Not sure what you are expecting from this _community_, you definitely will have to contact Athom directly on their [support channel](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request).  
Athom doesn’t actively read nor respond here.