# Homey pro offline after updating to 12.1.0

**URL:** <https://community.homey.app/t/homey-pro-offline-after-updating-to-12-1-0/117209>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [October 3, 2024, 5:12am UTC](https://community.homey.app/t/homey-pro-offline-after-updating-to-12-1-0/117209 "2024-10-03T05:12:17Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![GHook](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ghook/32/114272_2.png) [@GHook](https://community.homey.app/u/GHook)\
**Post date:** [October 3, 2024, 5:12am UTC](https://community.homey.app/t/homey-pro-offline-after-updating-to-12-1-0/117209/1 "2024-10-03T05:12:17Z")

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Hi all,  
After my homey pro has updated to 12.1.0 it goes sporadically offline and then online again after a few minutes. Does anyone else also see this behaviour? If so does anyone know how to fix this? 🙂

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**Author:** ![Francois\_Amichaud](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/francois_amichaud/32/17227_2.png) [@Francois\_Amichaud](https://community.homey.app/u/Francois_Amichaud)\
**Post date:** [October 3, 2024, 7:00am UTC](https://community.homey.app/t/homey-pro-offline-after-updating-to-12-1-0/117209/2 "2024-10-03T07:00:06Z")

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Hello, my Homey pro was offline after the update. The light was red. I rebooted it and it is fine. First time an update makes this. All my morning flows did not worked, this is not a big issue because I was at home but if you rely on Homey and are not at home, you should disable the automatic update… good to remind this.

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**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\
**Post date:** [October 3, 2024, 11:13am UTC](https://community.homey.app/t/homey-pro-offline-after-updating-to-12-1-0/117209/4 "2024-10-03T11:13:02Z")

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Hi,  
Such problems related to a firmware update should always be reported to Athom Support ([link](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request)), even if they can be solved by restarting the Homey or PTP.

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**Author:** ![GHook](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ghook/32/114272_2.png) [@GHook](https://community.homey.app/u/GHook)\
**Post date:** [October 3, 2024, 12:34pm UTC](https://community.homey.app/t/homey-pro-offline-after-updating-to-12-1-0/117209/5 "2024-10-03T12:34:35Z")

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Thanks for the feedback I’ll try if another reboot will solve the issue and log it via the link👍🏼