# Homey Pro Mini Error - Homey is offline. Please check your network connection and retry

**URL:** <https://community.homey.app/t/homey-pro-mini-error-homey-is-offline-please-check-your-network-connection-and-retry/139618>\
**Category:** Questions & Help\
**Created:** [July 11, 2025, 5:19pm UTC](https://community.homey.app/t/homey-pro-mini-error-homey-is-offline-please-check-your-network-connection-and-retry/139618 "2025-07-11T17:19:22Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Chris\_Q](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_q/32/137071_2.png) [@Chris\_Q](https://community.homey.app/u/Chris_Q)\
**Post date:** [July 11, 2025, 5:19pm UTC](https://community.homey.app/t/homey-pro-mini-error-homey-is-offline-please-check-your-network-connection-and-retry/139618/1 "2025-07-11T17:19:22Z")

</div>

All morning I’ve been getting the following error when trying to connect to my Homey Mini Pro:

Homey is offline.

Please check your network connection and retry

It blinks white for a minute or 2, then turns solid white, then blinks red, then starts blinking white again. I have tried the following:

- Restarting the device
- Using a different power cable
- connecting to a different switch
- trying a different ethernet cable
- Power cycled my router

Nothing seems to work. I can see it on my router getting a valid IP address. This is pretty frustrating. I’ve had the Homey Mini Pro for about a month, and this is the 2nd time this happened. Honestly not even sure how I fixed it last time, but now I’ve had no access to my smart home functionality for hours. Kind of defeats the purpose. Any thoughts?

- List item

---

<div class="post-metadata">

**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [July 11, 2025, 5:58pm UTC](https://community.homey.app/t/homey-pro-mini-error-homey-is-offline-please-check-your-network-connection-and-retry/139618/2 "2025-07-11T17:58:43Z")

</div>

Seems to be stuck in some sort of reboot loop?  
[https://support.homey.app/hc/en-us/articles/18747048021916-Understanding-the-LED-of-Homey-Pro-mini](https://support.homey.app/hc/en-us/articles/18747048021916-Understanding-the-LED-of-Homey-Pro-mini)

Installing firmware again might help, the menu item’s called “Update software”:  
[https://support.homey.app/hc/en-us/articles/20742017723292-Connecting-Homey-Pro-mini-to-a-PC-or-Mac-with-USB](https://support.homey.app/hc/en-us/articles/20742017723292-Connecting-Homey-Pro-mini-to-a-PC-or-Mac-with-USB)