# Homey pro looses internet connection

**URL:** <https://community.homey.app/t/homey-pro-looses-internet-connection/131248>\
**Category:** Questions & Help\
**Created:** [February 21, 2025, 3:54pm UTC](https://community.homey.app/t/homey-pro-looses-internet-connection/131248 "2025-02-21T15:54:20Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [February 21, 2025, 9:14pm UTC](https://community.homey.app/t/homey-pro-looses-internet-connection/131248/3 "2025-02-21T21:14:37Z")

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Here’s a list of do’s and don’ts

> [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161):
>
> Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us…

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