# Homey Pro just pulsates purple. It has been running for over 4 hours with the update. What is wrong?

**URL:** <https://community.homey.app/t/homey-pro-just-pulsates-purple-it-has-been-running-for-over-4-hours-with-the-update-what-is-wrong/70527>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [October 15, 2022, 9:30am UTC](https://community.homey.app/t/homey-pro-just-pulsates-purple-it-has-been-running-for-over-4-hours-with-the-update-what-is-wrong/70527 "2022-10-15T09:30:23Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\
**Post date:** [October 15, 2022, 1:19pm UTC](https://community.homey.app/t/homey-pro-just-pulsates-purple-it-has-been-running-for-over-4-hours-with-the-update-what-is-wrong/70527/4 "2022-10-15T13:19:44Z")

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So you already changed the power supply, reset Homey, did a PtP ánd when that didn’t work you contacted Athom support (as stated in the very first link on the result page)?

[![](https://sea1.discourse-cdn.com/flex015/user_avatar/community.homey.app/frans_verhoeven/45/4610_2.png)](https://community.homey.app/u/Frans_Verhoeven)

[Frans\_Verhoeven](https://community.homey.app/u/Frans_Verhoeven)

[Jan '21](https://community.homey.app/t/my-homey-keeps-running-with-purple-led-ring/40927/3)

Yes,

tried just to restart homey upside down and than power reconnected . Now I was able to reset Homey and start up succesfully.  
Awaiting to see that it will stay working well.  
Last few days Homey now and than stayed running with a red led ring, so no connection with wifi. However didn’t change the wifi system in our house. ???

Thanks anyway for the quick response.

Kind regards,

Frans

Reply

[![](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/8/28fa0d63b310a819a18f649798816cd985306663.png)](https://community.homey.app/u/Dijker)

[Dijker](https://community.homey.app/u/Dijker)

[Jan '21](https://community.homey.app/t/my-homey-keeps-running-with-purple-led-ring/40927/4)

That sounds as a defective usb power adapter! Please unplug and change the adapter for another USB 5 Volt 2 Amp (2000 mA)  
That should make Homey stable again.  
You don’t want to do a firmware update with an defective adapter.

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