# Homey Pro just pulsates purple. It has been running for over 4 hours with the update. What is wrong? **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [October 15, 2022, 9:30am UTC](https://community.homey.app/t/homey-pro-just-pulsates-purple-it-has-been-running-for-over-4-hours-with-the-update-what-is-wrong/70527 "2022-10-15T09:30:23Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![FrodeHallgren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frodehallgren/32/63000_2.png) [@FrodeHallgren](https://community.homey.app/u/FrodeHallgren)\ **Post date:** [October 15, 2022, 9:30am UTC](https://community.homey.app/t/homey-pro-just-pulsates-purple-it-has-been-running-for-over-4-hours-with-the-update-what-is-wrong/70527/1 "2022-10-15T09:30:23Z")
Updating the homey pro won’t finish, it asked for an update but just pulsates purple. It has been running for over 4 hours with the update. What is wrong? ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [October 15, 2022, 9:47am UTC](https://community.homey.app/t/homey-pro-just-pulsates-purple-it-has-been-running-for-over-4-hours-with-the-update-what-is-wrong/70527/2 "2022-10-15T09:47:30Z")
[https://community.homey.app/search?q=purple%20ring](https://community.homey.app/search?q=purple%20ring) ---
**Author:** ![FrodeHallgren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frodehallgren/32/63000_2.png) [@FrodeHallgren](https://community.homey.app/u/FrodeHallgren)\ **Post date:** [October 15, 2022, 1:17pm UTC](https://community.homey.app/t/homey-pro-just-pulsates-purple-it-has-been-running-for-over-4-hours-with-the-update-what-is-wrong/70527/3 "2022-10-15T13:17:15Z")
I followed the link, read it. But nothing helped me. Do you have any other suggestions? ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [October 15, 2022, 1:19pm UTC](https://community.homey.app/t/homey-pro-just-pulsates-purple-it-has-been-running-for-over-4-hours-with-the-update-what-is-wrong/70527/4 "2022-10-15T13:19:44Z")
So you already changed the power supply, reset Homey, did a PtP ánd when that didn’t work you contacted Athom support (as stated in the very first link on the result page)? [![](https://sea1.discourse-cdn.com/flex015/user_avatar/community.homey.app/frans_verhoeven/45/4610_2.png)](https://community.homey.app/u/Frans_Verhoeven) [Frans\_Verhoeven](https://community.homey.app/u/Frans_Verhoeven) [Jan '21](https://community.homey.app/t/my-homey-keeps-running-with-purple-led-ring/40927/3) Yes, tried just to restart homey upside down and than power reconnected . Now I was able to reset Homey and start up succesfully. Awaiting to see that it will stay working well. Last few days Homey now and than stayed running with a red led ring, so no connection with wifi. However didn’t change the wifi system in our house. ??? Thanks anyway for the quick response. Kind regards, Frans Reply [![](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/8/28fa0d63b310a819a18f649798816cd985306663.png)](https://community.homey.app/u/Dijker) [Dijker](https://community.homey.app/u/Dijker) [Jan '21](https://community.homey.app/t/my-homey-keeps-running-with-purple-led-ring/40927/4) That sounds as a defective usb power adapter! Please unplug and change the adapter for another USB 5 Volt 2 Amp (2000 mA) That should make Homey stable again. You don’t want to do a firmware update with an defective adapter. ---
**Author:** ![FrodeHallgren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frodehallgren/32/63000_2.png) [@FrodeHallgren](https://community.homey.app/u/FrodeHallgren)\ **Post date:** [October 15, 2022, 1:41pm UTC](https://community.homey.app/t/homey-pro-just-pulsates-purple-it-has-been-running-for-over-4-hours-with-the-update-what-is-wrong/70527/5 "2022-10-15T13:41:53Z")
> [@PetervdK](#): > > So you already changed the power supply, reset Homey, did a PtP ánd when that didn’t work you contacted Athom support (as stated in the very first link on the result page)? Yes i have tried to change the power supply, but it didn’t help. It lights up in orange and after five to ten sec it gets back to purple. And i have also deleted the homey pro from my account. I copied the diagnostic ID code which is: 06B6D0 before i deleted it ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 15, 2022, 2:34pm UTC](https://community.homey.app/t/homey-pro-just-pulsates-purple-it-has-been-running-for-over-4-hours-with-the-update-what-is-wrong/70527/6 "2022-10-15T14:34:45Z")
> [@FrodeHallgren](#): > > power supply Did you change the cable as well? There’s cases where it came out being faulty. ---
**Author:** ![FrodeHallgren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frodehallgren/32/63000_2.png) [@FrodeHallgren](https://community.homey.app/u/FrodeHallgren)\ **Post date:** [October 15, 2022, 2:48pm UTC](https://community.homey.app/t/homey-pro-just-pulsates-purple-it-has-been-running-for-over-4-hours-with-the-update-what-is-wrong/70527/7 "2022-10-15T14:48:48Z")
> [@PetervdK](#): > > tried just to restart homey upside down and than power reconnected . Now I was able t Yes I tried new power supply (5w-2a) and new cable as well. ---
**Author:** ![FrodeHallgren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frodehallgren/32/63000_2.png) [@FrodeHallgren](https://community.homey.app/u/FrodeHallgren)\ **Post date:** [October 15, 2022, 2:52pm UTC](https://community.homey.app/t/homey-pro-just-pulsates-purple-it-has-been-running-for-over-4-hours-with-the-update-what-is-wrong/70527/8 "2022-10-15T14:52:30Z")
Tried to restart upside down and then power reconnected as well, with no positive respons ---
**Author:** ![DeBossDK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/debossdk/32/105832_2.png) [@DeBossDK](https://community.homey.app/u/DeBossDK)\ **Post date:** [January 14, 2025, 6:24pm UTC](https://community.homey.app/t/homey-pro-just-pulsates-purple-it-has-been-running-for-over-4-hours-with-the-update-what-is-wrong/70527/9 "2025-01-14T18:24:07Z")
Any solutions found? In now in the same situation 🤔 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 15, 2025, 3:13am UTC](https://community.homey.app/t/homey-pro-just-pulsates-purple-it-has-been-running-for-over-4-hours-with-the-update-what-is-wrong/70527/10 "2025-01-15T03:13:36Z")
Often there’s some useful info when you read the related topics section ![1000041485](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/6/c6054e680f017e45881193a291ea38235a2280a9.jpeg) I found this fix for Pro 23 (but maybe you own a Pro 16-19 - you don’t provide any info unfortunately) > [@Steady purple light - Homey Pro 2023](https://community.homey.app/t/steady-purple-light-homey-pro-2023/105067/4): > > I did “Factory Settings” and “Update firmware” using USB cable. Both ended successfully. My HP’s LED ring is still purple (or pink or maybe even red), but it is not breathing or circling. It is steady. You can see from a certain angle both red and blue colors, that’s why I call it purple. Does anybody know what does the undocumented steady purple color means? What to try next? ---
**Author:** ![DeBossDK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/debossdk/32/105832_2.png) [@DeBossDK](https://community.homey.app/u/DeBossDK)\ **Post date:** [January 15, 2025, 7:24am UTC](https://community.homey.app/t/homey-pro-just-pulsates-purple-it-has-been-running-for-over-4-hours-with-the-update-what-is-wrong/70527/11 "2025-01-15T07:24:28Z")
Thanks mate… The post is about a 2019, so I didn’t think of sspecifying further 🙂 Short story - I started setup over PC, and succeeded in connecting to wifi, and it then started a +200MB update (apparantly this indicates faulty filsystem). Situation now: Turning on Homey, starts orange for 10 sec, then goes pulsating purple - forever (+12hours before I stopped it). PSU and cable changed, starting upside down. Turning on and then turning upside down after 5 and 10 and 20 seconds… I’ve tried all I can find. Nothing gives any kind of reaction from the homey. I’ve been through every part of the forum to find ideas - and have just written homey support. But i’ve read that there - at some point - was a guide available, about doing a factory reset connection directly to the PC - but it has been removed… Anyone knows anything about this? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 15, 2025, 10:15pm UTC](https://community.homey.app/t/homey-pro-just-pulsates-purple-it-has-been-running-for-over-4-hours-with-the-update-what-is-wrong/70527/12 "2025-01-15T22:15:28Z")
No problem! > [@DeBossDK](#): > > The post is about a 2019 Dunno, the topic title nor the first post say so. Only the date reveals it can’t be about a Pro 23. But obviously I didn’t check 😅. Everyone would appreciate it when you provide some basic device/version info along with your question 😉 However, things you wrote next are about a Pro 23 🤷‍♂️😬 > [@DeBossDK](#): > > about doing a factory reset connection directly to the PC - but it has been removed… It’s hidden in this article. > ![1000041505](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/3/13604cb3df1559fb3eb707a296630777f5ea7355.jpeg) But while you’ll need a long pin anyways, no need for USB tools; you can just push the reset button for over 30s to reset Homey to factory settings. ---
**Author:** ![DeBossDK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/debossdk/32/105832_2.png) [@DeBossDK](https://community.homey.app/u/DeBossDK)\ **Post date:** [January 16, 2025, 2:04pm UTC](https://community.homey.app/t/homey-pro-just-pulsates-purple-it-has-been-running-for-over-4-hours-with-the-update-what-is-wrong/70527/13 "2025-01-16T14:04:50Z")
Very kind of you!! - Thanks for spending the time replying. BUT my Homey in a 2019 Pro 🙂 No reset hole AFAIK? - So I can’t do much besides plug it in - turn upside down… and the opposite… So unless something is possible through the USB - and I think sadly it’s not… Then I just have to wait and see what Homey replies… But thanks a lot for trying to help! Kr Dennis ---
**Author:** ![Dr.Spoke](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dr.spoke/32/89412_2.png) [@Dr.Spoke](https://community.homey.app/u/Dr.Spoke)\ **Post date:** [April 21, 2025, 1:05pm UTC](https://community.homey.app/t/homey-pro-just-pulsates-purple-it-has-been-running-for-over-4-hours-with-the-update-what-is-wrong/70527/15 "2025-04-21T13:05:16Z")
Hello DeBossDK, I have the same pb. Did you find any solution ? Thx for your answer ---
**Author:** ![DeBossDK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/debossdk/32/105832_2.png) [@DeBossDK](https://community.homey.app/u/DeBossDK)\ **Post date:** [April 22, 2025, 10:36am UTC](https://community.homey.app/t/homey-pro-just-pulsates-purple-it-has-been-running-for-over-4-hours-with-the-update-what-is-wrong/70527/16 "2025-04-22T10:36:26Z")
I got the issue solved yes - But it involved Homey. I learned there was nothing I could do! I wrote support, and after a few weeks (yeeees) they answered back, that they would help if I send in the homey. I did that, and it took very few days before it arrived in Holland/The Nederlands (I live in Denmark). On the day they recieved it, they successfully flashed it (I assume) and reported back to me that they had now fixed the problem.. They fixed it for free and paid the return P&P, so my cost was only sending it to them. And it arrived after a few days and worked perfectly. Very good service. Kind regards Dennis.