# Homey Pro is offline

**URL:** <https://community.homey.app/t/homey-pro-is-offline/87514>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [August 19, 2023, 9:00pm UTC](https://community.homey.app/t/homey-pro-is-offline/87514 "2023-08-19T21:00:12Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![risoy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/risoy/32/55922_2.png) [@risoy](https://community.homey.app/u/risoy)\
**Post date:** [August 19, 2023, 9:00pm UTC](https://community.homey.app/t/homey-pro-is-offline/87514/1 "2023-08-19T21:00:12Z")

</div>

I cannot access my Homey Pro 2023 from the Homey app or from the web. I get the message “Homey Pro is offline. Could not communicate with Homey”.

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/d/8de3684f4e256398e235e544c1f10d0d3715f869.jpeg)  
My Homey otherwise works normally with sensors, switches etc.  
For the record, I select the correct Homey in the initial screen. Not the old Homey that actually is offline.  
How do I get my Homey back online? Unplugging and replugging does not work.

---

<div class="post-metadata">

**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\
**Post date:** [August 19, 2023, 9:03pm UTC](https://community.homey.app/t/homey-pro-is-offline/87514/2 "2023-08-19T21:03:34Z")

</div>

Did you also reset your router? Maybe it wil help.

---

<div class="post-metadata">

**Author:** ![HugoLXO](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hugolxo/32/72253_2.png) [@HugoLXO](https://community.homey.app/u/HugoLXO)\
**Post date:** [August 19, 2023, 11:23pm UTC](https://community.homey.app/t/homey-pro-is-offline/87514/3 "2023-08-19T23:23:02Z")

</div>

Are you using the ethernet adapter? I had the same issue a few days ago and tried to reset by unplugging the cable from the homey. Nothing helped. Then I remembered there was also the ethernet adapter and unplugged it from the socket and plugged it back in. That finally fixed it.

---

<div class="post-metadata">

**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [August 19, 2023, 11:29pm UTC](https://community.homey.app/t/homey-pro-is-offline/87514/4 "2023-08-19T23:29:31Z")

</div>

Using Ethernet dongle: Swap the USB cables for decent ones.

---

<div class="post-metadata">

**Author:** ![H\_Ma](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/h_ma/32/80102_2.png) [@H\_Ma](https://community.homey.app/u/H_Ma)\
**Post date:** [August 20, 2023, 10:33am UTC](https://community.homey.app/t/homey-pro-is-offline/87514/5 "2023-08-20T10:33:12Z")

</div>

I had the same problem with the original homey utp adopter. Reported the issue and was able to download a new firmware version. Now the problem is fixed. It is a test version that I was able to download by enabling an option in the app

Versie nummer : 10.0.3-rc4