# Homey Pro hangs/unreachable after a while **URL:** \ **Category:** Questions & Help\ **Created:** [July 15, 2020, 5:02pm UTC](https://community.homey.app/t/homey-pro-hangs-unreachable-after-a-while/32436 "2020-07-15T17:02:14Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Viking42](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/viking42/32/12687_2.png) [@Viking42](https://community.homey.app/u/Viking42)\ **Post date:** [July 15, 2020, 5:02pm UTC](https://community.homey.app/t/homey-pro-hangs-unreachable-after-a-while/32436/1 "2020-07-15T17:02:14Z")
Hi, Since i have a homey (pro) i am facing the issue that after about 7-20 days it becomes unreachable Very stressing when i’m on holidays and have to rely on heimdal for my home alarm (and the alarm goes off when i’m back because the homey was not able to get my deactivation signal recieved by my hanging homey) ![df](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/d/adf8562d45e96bf5ce8cb00cd647236c873046e6.jpeg) i tried this flow since a about four months but it seems not really to work ![Captdsure](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/3/53c24398b843e99a22c5cf359edeb2f88e0fe822.jpeg) any clue? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [July 15, 2020, 6:08pm UTC](https://community.homey.app/t/homey-pro-hangs-unreachable-after-a-while/32436/2 "2020-07-15T18:08:35Z")
What does “unreachable” mean? Does the Homey app say that Homey is offline? ---
**Author:** ![Viking42](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/viking42/32/12687_2.png) [@Viking42](https://community.homey.app/u/Viking42)\ **Post date:** [July 15, 2020, 6:19pm UTC](https://community.homey.app/t/homey-pro-hangs-unreachable-after-a-while/32436/3 "2020-07-15T18:19:36Z")
indeed, homey constantly offline while the wifi is fine, and the led ring pattern of the homey is normal ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [July 15, 2020, 6:22pm UTC](https://community.homey.app/t/homey-pro-hangs-unreachable-after-a-while/32436/4 "2020-07-15T18:22:37Z")
That’s a common issue. See also [this post](https://community.homey.app/t/my-homey-keeps-crashing/32273/14). ---
**Author:** ![Marcel\_Ubels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_ubels/32/18860_2.png) [@Marcel\_Ubels](https://community.homey.app/u/Marcel_Ubels)\ **Post date:** [July 15, 2020, 6:26pm UTC](https://community.homey.app/t/homey-pro-hangs-unreachable-after-a-while/32436/5 "2020-07-15T18:26:41Z")
At the AND part try the time is between 23:00 and 24:00. Not totally sure but every 7 days starts at 0:00 and ends at 24:00. Your time gives it 1 minute to execute. ---
**Author:** ![Viking42](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/viking42/32/12687_2.png) [@Viking42](https://community.homey.app/u/Viking42)\ **Post date:** [July 15, 2020, 6:31pm UTC](https://community.homey.app/t/homey-pro-hangs-unreachable-after-a-while/32436/6 "2020-07-15T18:31:49Z")
His homey restarts from itself, mine not ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [July 15, 2020, 6:33pm UTC](https://community.homey.app/t/homey-pro-hangs-unreachable-after-a-while/32436/7 "2020-07-15T18:33:23Z")
It’s not crashing, he _thinks_ it’s crashing because the app tells him Homey is offline. See this post: [My Homey keeps crashing](https://community.homey.app/t/my-homey-keeps-crashing/32273/4) ---
**Author:** ![Viking42](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/viking42/32/12687_2.png) [@Viking42](https://community.homey.app/u/Viking42)\ **Post date:** [July 15, 2020, 6:36pm UTC](https://community.homey.app/t/homey-pro-hangs-unreachable-after-a-while/32436/8 "2020-07-15T18:36:32Z")
I try a message at homey support, lets see if they find something in the log ---
**Author:** ![MrTomTom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mrtomtom/32/11858_2.png) [@MrTomTom](https://community.homey.app/u/MrTomTom)\ **Post date:** [September 2, 2023, 11:13pm UTC](https://community.homey.app/t/homey-pro-hangs-unreachable-after-a-while/32436/9 "2023-09-02T23:13:59Z")
Hey, got my new 2023 Homey Pro last week. It is after a few hours becoming unreachable. ☹ LED indicates normal state. After ptp reboot I see activities / log from the time it is not reachable. My unifi controller shows it then as offline too. Support ticket opened three days ago. No reply till now. Any ideas here? BR, Tom ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 3, 2023, 6:32am UTC](https://community.homey.app/t/homey-pro-hangs-unreachable-after-a-while/32436/10 "2023-09-03T06:32:10Z")
There has been a long-standing issue with most of Athom’s client software (the mobile apps, the web app, and the command line interface) where it thinks Homey is offline while it isn’t. This also happened with the old Homey Pro’s, so it’s not specific to the new hardware, and since it has existed for such a long time, I guess Athom cannot reproduce and/or fix the issue. What’s the DHCP lease time of your DHCP server? ---
**Author:** ![MrTomTom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mrtomtom/32/11858_2.png) [@MrTomTom](https://community.homey.app/u/MrTomTom)\ **Post date:** [September 3, 2023, 12:23pm UTC](https://community.homey.app/t/homey-pro-hangs-unreachable-after-a-while/32436/11 "2023-09-03T12:23:11Z")
86400 seconds. But Homey has a fixed IP. With my old homey pro 2019 - same network, same location, that never happened. My unifi controller sees homey pro 2023 as offline too… So no chance to getting this fixed?! I don’t know what I myself can experiment with… ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 3, 2023, 12:42pm UTC](https://community.homey.app/t/homey-pro-hangs-unreachable-after-a-while/32436/12 "2023-09-03T12:42:00Z")
> [@MrTomTom](#): > > 86400 seconds. > But Homey has a fixed IP. All Homey knows is that it should request an IP address from your router every 24 hours. > [@](#): > > My unifi controller sees homey pro 2023 as offline too… If it happens every day, and your DHCP lease time is set to a day, it might mean that Homey is failing to do a proper DHCP request and it’s falling back to a non-routable IP address. ---
**Author:** ![MrTomTom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mrtomtom/32/11858_2.png) [@MrTomTom](https://community.homey.app/u/MrTomTom)\ **Post date:** [September 3, 2023, 2:56pm UTC](https://community.homey.app/t/homey-pro-hangs-unreachable-after-a-while/32436/13 "2023-09-03T14:56:26Z")
Thanks for your effort. Now honey went to being unavailable only 3 hrs after ptp. ☹ It’s so weird that with honey 2019 pro it worked flawless… I’ll try the old honey tomorrow again… ---
**Author:** ![MrTomTom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mrtomtom/32/11858_2.png) [@MrTomTom](https://community.homey.app/u/MrTomTom)\ **Post date:** [September 6, 2023, 6:45am UTC](https://community.homey.app/t/homey-pro-hangs-unreachable-after-a-while/32436/14 "2023-09-06T06:45:59Z")
So, First time more than 24 hrs online and reachable. What I did: - changed homey location - didn’t help - moved Sonia, hue and everything that could interfere further away - didn’t help - fooled around with Wi-Fi, DHCP Settings - didn’t help - finally I created a new Wi-Fi network 2,4ghz only — since then homey is up and running and reachable I’ll report later but looks like for my setup something is wrong / not working with Homey 5Ghz connection. BR, Tom ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 6, 2023, 9:11am UTC](https://community.homey.app/t/homey-pro-hangs-unreachable-after-a-while/32436/15 "2023-09-06T09:11:45Z")
> [@MrTomTom](#): > > finally I created a new Wi-Fi network 2,4ghz only — since then homey is up and running and reachable Homey Pro Early **2003** model 😂