# Homey pro going offline many time during a day **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [December 12, 2024, 9:03am UTC](https://community.homey.app/t/homey-pro-going-offline-many-time-during-a-day/123736 "2024-12-12T09:03:42Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Tore\_Andersen1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tore_andersen1/32/113873_2.png) [@Tore\_Andersen1](https://community.homey.app/u/Tore_Andersen1)\ **Post date:** [December 12, 2024, 9:03am UTC](https://community.homey.app/t/homey-pro-going-offline-many-time-during-a-day/123736/1 "2024-12-12T09:03:42Z")
I have a problem with my Homy pro going offline many times in a day. Had the same problem when I was running WIFI, but now I’m running with a network cable and still have the same problem. Have even set it up so that Homy pro has a fixed IP address. Have had this problem since I bought it. Now it’s starting to get annoying. Maybe time to return this one to get a new one. Any suggestions on what could be causing my homy to go offline multiple times in a day? Thanks in advance BoR Tore ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 12, 2024, 9:04am UTC](https://community.homey.app/t/homey-pro-going-offline-many-time-during-a-day/123736/2 "2024-12-12T09:04:23Z")
> [@Tore\_Andersen1](#): > > Any suggestions on what could be causing my homy to go offline multiple times in a day? Try changing the power supply and/or the power cable. ---
**Author:** ![Tore\_Andersen1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tore_andersen1/32/113873_2.png) [@Tore\_Andersen1](https://community.homey.app/u/Tore_Andersen1)\ **Post date:** [December 12, 2024, 10:50am UTC](https://community.homey.app/t/homey-pro-going-offline-many-time-during-a-day/123736/3 "2024-12-12T10:50:53Z")
> [@robertklep](#): > > Try changing the power supply and/or the power cable. This means that I have to go and buy a new electrical cable to be able to run with a LAN cable Got to have a chat with the shop I bought my Homy pro from Love my Homey pro but hate it when it goes offline X times every day //Tore ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 12, 2024, 10:51am UTC](https://community.homey.app/t/homey-pro-going-offline-many-time-during-a-day/123736/4 "2024-12-12T10:51:57Z")
> [@Tore\_Andersen1](#): > > This means that I have to go and buy a new electrical cable to be able to run with a LAN cable Okay. ---
**Author:** ![Ria\_Banis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ria_banis/32/7966_2.png) [@Ria\_Banis](https://community.homey.app/u/Ria_Banis)\ **Post date:** [December 12, 2024, 2:19pm UTC](https://community.homey.app/t/homey-pro-going-offline-many-time-during-a-day/123736/5 "2024-12-12T14:19:59Z")
Or you make a support ticket and Homey will send you a replacement if it is realy your cable. ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [December 13, 2024, 3:29am UTC](https://community.homey.app/t/homey-pro-going-offline-many-time-during-a-day/123736/6 "2024-12-13T03:29:27Z")
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