# Homey Pro (Early 2023) – Ethernet not working despite using official adapter **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro, homey-pro-2023\ **Created:** [June 16, 2025, 7:25pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-working-despite-using-official-adapter/138265 "2025-06-16T19:25:45Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Andries\_de\_Jonge](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andries_de_jonge/32/120751_2.png) [@Andries\_de\_Jonge](https://community.homey.app/u/Andries_de_Jonge)\ **Post date:** [June 16, 2025, 7:25pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-working-despite-using-official-adapter/138265/1 "2025-06-16T19:25:45Z")
Hi all, I’m trying to connect my Homey Pro (Early 2023) via Ethernet using the **official USB-C Ethernet adapter from Homey** , following all instructions exactly as shown in the video provided by Athom. Here’s what I did: * * * ### ✅ What I’ve tried 1. Connected the USB-C Ethernet adapter to Homey Pro, using: 2. Rebooted Homey multiple times (unplugged USB-C, waited, plugged back in). 3. Verified the Ethernet cable is live and plugged into a working switch port (UniFi). 4. Verified that **the switch shows a physical link** 5. Ran the Web API Playground using: * * * ### ❌ What’s not working - `ethernet.connected` remains `false` in the API response. - IP address is `null`, all Ethernet-related fields are `null`. - Homey only reports being connected via Wi-Fi (`wifiConnected: true`). - No output is shown in the Web API Playground console (a side issue — commands do execute, but no visible logs). * * * ### 🔍 My question **What else can I do to get Homey to connect via Ethernet?** I’ve followed every step carefully: - Cable and switch confirmed working. - Adapter is official. - followed several times this video and made sure I do it in correct order, [https://support.homey.app/hc/en-us/articles/7262533910300-Setting-up-the-Homey-Pro-Ethernet-Adapter](https://support.homey.app/hc/en-us/articles/7262533910300-Setting-up-the-Homey-Pro-Ethernet-Adapter) - - Reboot done in correct sequence (cable and power connected before powering on). - Homey is running firmware version 12.4.8. If helpful, I’m happy to record a short video showing the full setup. Thanks in advance! ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [June 16, 2025, 7:48pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-working-despite-using-official-adapter/138265/2 "2025-06-16T19:48:59Z")
Just to double check: did you connect the adapter correctly? The long USB cable goes to your Homey, and the short to the power plug. ![Explainer v2](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/f/6f6f4bddfd86b02aa4e453c073ddf766ba1af1fe.jpeg) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 16, 2025, 8:29pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-working-despite-using-official-adapter/138265/3 "2025-06-16T20:29:11Z")
> [@Andries\_de\_Jonge](#): > > power supply via USB-C passthrough For the long cable: Try using a good quality USB data cable. The quality of the one that came with Homey can be questionable. ---
**Author:** ![Tom\_ten\_Den](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tom_ten_den/32/120986_2.png) [@Tom\_ten\_Den](https://community.homey.app/u/Tom_ten_Den)\ **Post date:** [June 16, 2025, 8:56pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-working-despite-using-official-adapter/138265/4 "2025-06-16T20:56:18Z")
Ethernet and Wifi the same network? I can’t get it to work because Wifi is the IoT network of my Deco and the cable doesn’t. ---
**Author:** ![Andries\_de\_Jonge](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andries_de_jonge/32/120751_2.png) [@Andries\_de\_Jonge](https://community.homey.app/u/Andries_de_Jonge)\ **Post date:** [June 17, 2025, 6:57am UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-working-despite-using-official-adapter/138265/5 "2025-06-17T06:57:20Z")
whohhhhh..this did it. I took Apple USB-c cable and working..what a shit show..😉 anyway thanks for your help… I have another question but will create new post for this..I have now 2 devices appearing. trying to disable wifi by the WEB API Playground does not work ![CleanShot 2025-06-17 at 08.56.27](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/b/9b400998958904f1024c963d246ecd5e11eb341b.png) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 17, 2025, 9:24am UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-working-despite-using-official-adapter/138265/6 "2025-06-17T09:24:36Z")
Oww that’s both good news, ánd sad to hear. If I’m informed right, you can request for a free replacement cable @ Athom support. Wifi is used as fail-over: it is connected, but not actively used as soon as ethernet is successfully connected (as shown on your screenshot). Of course you may disable wifi, but it shouldn’t be necessary. ---
**Author:** ![Roedi\_de\_Lion](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/roedi_de_lion/32/158188_2.png) [@Roedi\_de\_Lion](https://community.homey.app/u/Roedi_de_Lion)\ **Post date:** [July 30, 2025, 9:21pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-working-despite-using-official-adapter/138265/7 "2025-07-30T21:21:14Z")
I had a lot of trouble with the ethernet connection as well. What I did now is move the Homey (early 2023) close to the router. On WiFi. No problems ever since. (I had the Homey close to the garden because I have a 433 socket there for lighting. But now Homey is in the basement, that still works fine 🙂 ) ---
**Author:** ![Timeraider](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/timeraider/32/120823_2.png) [@Timeraider](https://community.homey.app/u/Timeraider)\ **Post date:** [July 31, 2025, 6:42am UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-working-despite-using-official-adapter/138265/8 "2025-07-31T06:42:45Z")
Had the same issue.. turned out the USB cable supplied by Homey simply isnt enough (or maybe the quality differences between the cables is to much) to work correctly. Had to go through my own cable collection to find one to make it work 😛 ---
**Author:** ![Andries\_de\_Jonge](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andries_de_jonge/32/120751_2.png) [@Andries\_de\_Jonge](https://community.homey.app/u/Andries_de_Jonge)\ **Post date:** [July 31, 2025, 11:27am UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-working-despite-using-official-adapter/138265/9 "2025-07-31T11:27:51Z")
same here. cable is not the best quality. replaced it with cable from apple and worked like a charme ..you can request new cable at homey