# Homey Pro (Early 2023) ethernet not connected **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [May 23, 2023, 5:14pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-connected/81033 "2023-05-23T17:14:12Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![CortoMaltese](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cortomaltese/32/50317_2.png) [@CortoMaltese](https://community.homey.app/u/CortoMaltese)\ **Post date:** [May 23, 2023, 5:14pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-connected/81033/1 "2023-05-23T17:14:12Z")
I have been fiddling with the settings of my Homey Pro (Early 2023) with LAN adapter. I have noticed that when I go to Settings \> General \> About in the app, in the connectivity section at the voice Ethernet Connected the value is NO. The LAN adapter is properly connected and its LED flicks. A check with the router app shows that Homey is connected via wi-fi, while for Ethernet the app reports an IP and MAC address but the device as offline. Not sure how reliable this offline report is. I have tried connecting the Homey LAN adapter to a different port of the router with no change. Any idea how I can check if the Ethernet link works? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [May 23, 2023, 5:22pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-connected/81033/2 "2023-05-23T17:22:48Z")
> [@CortoMaltese](#): > > The LAN adapter is properly connected and its LED flicks. If you are 100% sure that it’s properly connected (and “its LED flicks” is _not_ proof that it is), then are you using all the original cables? ---
**Author:** ![CortoMaltese](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cortomaltese/32/50317_2.png) [@CortoMaltese](https://community.homey.app/u/CortoMaltese)\ **Post date:** [May 23, 2023, 6:18pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-connected/81033/3 "2023-05-23T18:18:49Z")
Yes, I am using the original cables. ---
**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\ **Post date:** [May 23, 2023, 6:22pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-connected/81033/4 "2023-05-23T18:22:57Z")
And did you connect them correctly ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/1/b1abac4d6ad2fb016e2086310a09f8858abda50a.gif) ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [May 23, 2023, 7:27pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-connected/81033/5 "2023-05-23T19:27:09Z")
Also, just out of curiosity, you setup Ethernet during Homey 2023 setup process or connected it later ? I’m not sure if reset is not required in such case, never tested it myself - I just know it’s for sure required vice versa (connected via Ethernet and not having Wifi setup). ---
**Author:** ![CortoMaltese](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cortomaltese/32/50317_2.png) [@CortoMaltese](https://community.homey.app/u/CortoMaltese)\ **Post date:** [May 23, 2023, 9:53pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-connected/81033/6 "2023-05-23T21:53:47Z")
Yes, that’s how it is connected. ---
**Author:** ![CortoMaltese](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cortomaltese/32/50317_2.png) [@CortoMaltese](https://community.homey.app/u/CortoMaltese)\ **Post date:** [May 23, 2023, 9:55pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-connected/81033/7 "2023-05-23T21:55:38Z")
I had the Ethernet adapter connected to Homey during setup. I may try to repeat to repeat the setup and see if something changes. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 23, 2023, 11:20pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-connected/81033/8 "2023-05-23T23:20:31Z")
What crossed my mind: To be sure, did you test the connection on the router port you’d like to use with Homey, with a laptop or the like? When that other machine can get a connection with your LAN / internet, there _is_ also a possibility the ethernet dongle itself is a monday morning model > [@robertklep](#): > > > [@CortoMaltese](#): > > > > The LAN adapter is properly connected and its LED flicks. > > If you are 100% sure that it’s properly connected (and “its LED flicks” is _not_ proof that it is), then are you using all the original cables? ---
**Author:** ![Cory\_Cross](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cory_cross/32/71286_2.png) [@Cory\_Cross](https://community.homey.app/u/Cory_Cross)\ **Post date:** [May 23, 2023, 11:59pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-connected/81033/9 "2023-05-23T23:59:14Z")
I thought I had the same issue as Corto - an Ethernet adapter not working. After after I studied your diagram, I realized that I had simply hooked up USB cables incorrectly. Once I plugged the correct USB ends in, it works! Thanks! ---
**Author:** ![HansS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hanss/32/7076_2.png) [@HansS](https://community.homey.app/u/HansS)\ **Post date:** [June 6, 2023, 2:30pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-connected/81033/10 "2023-06-06T14:30:55Z")
I received my Homey Pro early 2023 with the ethernet adapter today. After installing the homey via the app I need to use wifi there was no question about ethernet. Reset the homey several times but what I try (read the issues here) and connect the cables as told, the adapter won’t work. Is it useful to plug the adapter into a notebook with usb-c to test the adapter? I have a feeling the adapter is broken…… 🥴 I have make a support request to Athom. I hope they can fix it. 🤔 ---
**Author:** ![Caseda](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/caseda/32/138695_2.png) [@Caseda](https://community.homey.app/u/Caseda)\ **Post date:** [June 6, 2023, 2:36pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-connected/81033/11 "2023-06-06T14:36:10Z")
Make sure it is connected properly, see 6 messages above yours. ---
**Author:** ![HansS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hanss/32/7076_2.png) [@HansS](https://community.homey.app/u/HansS)\ **Post date:** [June 6, 2023, 2:49pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-connected/81033/12 "2023-06-06T14:49:38Z")
Caseda, thanks for your reply but: > [@HansS](#): > > … Reset the homey several times but what I try (read the issues here) _ **and connect the cables as told** _, the adapter won’t work. Is it useful to plug the adapter into a notebook with usb-c to test the adapter? I have a feeling the adapter is broken…… I did that… ---
**Author:** ![Caseda](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/caseda/32/138695_2.png) [@Caseda](https://community.homey.app/u/Caseda)\ **Post date:** [June 6, 2023, 2:56pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-connected/81033/13 "2023-06-06T14:56:40Z")
Seen enough messages of people that said they correctly connected the ethernet adapter, but in the end still had it the wrong way around and still had the short cable in Homey Pro, hence why I said it. In theorie you should be able to connect it to a laptop, it is just an ethernet adapter. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [June 6, 2023, 3:10pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-connected/81033/14 "2023-06-06T15:10:26Z")
> [@HansS](#): > > I have a feeling the adapter is broken…… Does it at least show blinking LED’s? ---
**Author:** ![HansS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hanss/32/7076_2.png) [@HansS](https://community.homey.app/u/HansS)\ **Post date:** [June 6, 2023, 3:32pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-connected/81033/15 "2023-06-06T15:32:01Z")
Thanks for your extra info Casada. I have try the wrightway a several times. Robert, the green led is steady the orange is blinking. I see no IP address from my router to a new device (over 50 devices so have to search) but because I see no MAC anywhere I can’t sure for it but there are also no new device found in the client list. And even after restarting the router there is no connection with ethernet inside my new Homey… I’m afraid the adapter is broken 😥 ---
**Author:** ![Sre](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sre/32/73560_2.png) [@Sre](https://community.homey.app/u/Sre)\ **Post date:** [June 6, 2023, 7:37pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-connected/81033/16 "2023-06-06T19:37:58Z")
My homey is connected to wifi and ethernet, does anyone know if its possible to disconnect from wifi and only be connected to ethernet? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 6, 2023, 7:56pm UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-connected/81033/17 "2023-06-06T19:56:55Z")
You’ll have to enable Homey’s setup mode to change the wifi settings: > **[Activating Setup Mode for Homey Pro (Early 2023)](https://support.homey.app/hc/en-us/articles/7263241090716-Activating-Setup-Mode-for-Homey-Pro-Early-2023-)** > > Homey Pro (Early 2023)'s Setup Mode allows you to change the Wi-Fi Network, reset Homey Pro to Factory Settings or restore a cloud backup. > While Homey Pro is in Setup Mode, all other tasks are disa... ---
**Author:** ![Sre](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sre/32/73560_2.png) [@Sre](https://community.homey.app/u/Sre)\ **Post date:** [June 7, 2023, 6:13am UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-connected/81033/18 "2023-06-07T06:13:41Z")
Ah perfect, do you happen to know if there is a MacOS specific privacy setting for Chrome / Edge that you need to enable before the browser can find your device? it keeps saying no device found ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [June 7, 2023, 6:22am UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-connected/81033/19 "2023-06-07T06:22:06Z")
What color is the LED ring showing? ---
**Author:** ![Sre](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sre/32/73560_2.png) [@Sre](https://community.homey.app/u/Sre)\ **Post date:** [June 7, 2023, 6:34am UTC](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-connected/81033/20 "2023-06-07T06:34:12Z")
Orange just like the support article > **[Connecting Homey Pro (Early 2023) to a PC / Mac with USB](https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB)** > > Homey Pro (Early 2023) can be connected to a PC or Mac for various tasks: > > Create a Local Backup > Restore a Local Backup > Updating Software > Factory Resetting > > > To start, unplug Homey Pro (Early 2023)... [Next page](https://community.homey.app/t/homey-pro-early-2023-ethernet-not-connected/81033.md?page=2)