# Homey Pro (Early 2023) - Community Order Tracker **URL:** \ **Category:** Off-Topic\ **Tags:** homey-pro, homey-pro-2023\ **Created:** [November 21, 2022, 8:48pm UTC](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478 "2022-11-21T20:48:35Z")\ **Posts on this page:** 20\ **Page:** 15
**Author:** ![Jamie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jamie/32/5274_2.png) [@Jamie](https://community.homey.app/u/Jamie)\ **Post date:** [March 18, 2023, 5:13am UTC](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478/288 "2023-03-18T05:13:46Z")
Hello everyone, [Nigel\_Scott](https://community.homey.app/u/Nigel_Scott), has been suspended from the community forums for violation of our community guidelines. Specifically, they made a personal attack on another member in this thread. We take these types of violations very seriously, as our community is built on mutual respect and constructive discussion. Personal attacks are not only hurtful to the individual targeted, but they also detract from the positive environment that we strive to maintain. So, lets get this thread back on topic, which is tracking of the homey orders ---
**Author:** ![NusNus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nusnus/32/56789_2.png) [@NusNus](https://community.homey.app/u/NusNus)\ **Post date:** [March 18, 2023, 6:29am UTC](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478/289 "2023-03-18T06:29:07Z")
Wouw Nigel that is quite a lot, but it was written that when we ordered that all clearing costs would be ours! Even the local distributors will cope with these fees, unfortunately it’s a real business of extra taxe income for non EU countries ! ---
**Author:** ![redcoon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/redcoon/32/34032_2.png) [@redcoon](https://community.homey.app/u/redcoon)\ **Post date:** [March 18, 2023, 10:32am UTC](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478/290 "2023-03-18T10:32:57Z")
So tired of this. Just got this prealert message on my DHL tracking info to Sweden. _Electronic Data Exchange Was Successful But Parcel Could Be Delayed or Returned Due To No Recipient Phone Was Provided_ ---
**Author:** ![Cokeisit](https://avatars.discourse-cdn.com/v4/letter/c/6a8cbe/32.png) [@Cokeisit](https://community.homey.app/u/Cokeisit)\ **Post date:** [March 18, 2023, 1:19pm UTC](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478/291 "2023-03-18T13:19:35Z")
I got the same message and the package was delivered to a pick-up-point. I could track it in the Mina Paket appen and got a notification from it when it arrived. Not sure if they would have tried to deliver it home if they had the phone number or not. ---
**Author:** ![xAPPO](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/xappo/32/13726_2.png) [@xAPPO](https://community.homey.app/u/xAPPO)\ **Post date:** [March 18, 2023, 1:23pm UTC](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478/292 "2023-03-18T13:23:15Z")
My UK order for Homey Pro + Ethernet adapter is due for delivery on Monday and has a charge of £73.04. (~€83). Either I pay this in advance or the item is returned to Athom. I paid full store list price including VAT to Athom. UPS say Athom’s shipment documentation is incorrect however Athom should be able to refund this cost which is mostly VAT. Athom… who should I progress this with? ---
**Author:** ![spkesDE](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/spkesde/32/54352_2.png) [@spkesDE](https://community.homey.app/u/spkesDE)\ **Post date:** [March 18, 2023, 1:47pm UTC](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478/293 "2023-03-18T13:47:03Z")
@xAPPO please create a support ticket [here](https://support.athom.com/hc/requests/new). ---
**Author:** ![jdorman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jdorman/32/33978_2.png) [@jdorman](https://community.homey.app/u/jdorman)\ **Post date:** [March 19, 2023, 3:58pm UTC](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478/294 "2023-03-19T15:58:02Z")
![Tracking UPS - United States](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/2/d2fc2491b0fa5299f0505f2c285db09e0e5ef5e1.jpeg) Oh no! I think the universe is plotting against me. ---
**Author:** ![NusNus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nusnus/32/56789_2.png) [@NusNus](https://community.homey.app/u/NusNus)\ **Post date:** [March 20, 2023, 6:53am UTC](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478/295 "2023-03-20T06:53:51Z")
Ohh Joseph, sorry to hear this! But keep your fingers crossed! I should get mine delivered today by UPS 🤞🤞 Envoyé de mon iPhone ---
**Author:** ![Its\_Me](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/its_me/32/7869_2.png) [@Its\_Me](https://community.homey.app/u/Its_Me)\ **Post date:** [March 20, 2023, 9:37am UTC](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478/296 "2023-03-20T09:37:42Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/a/aa19c1f69573c94ddd1143c1f393020fef03db7a.png) still no progress for mine. How hard can it be to sent something in the EU? Iḿ doing it almost every week from NL to SE without problems. ---
**Author:** ![Lipas](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lipas/32/72447_2.png) [@Lipas](https://community.homey.app/u/Lipas)\ **Post date:** [March 20, 2023, 12:53pm UTC](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478/297 "2023-03-20T12:53:19Z")
Today I have received an email as follows: “We have already shipped individual orders, up until order no. #58300. This week we expect to ship orders between #58301 and #61981. Newer orders are expected to ship around the beginning of April. The remaining orders and orders placed today or later are expected at the end of April.” We must to be patient 🙂 ---
**Author:** ![NusNus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nusnus/32/56789_2.png) [@NusNus](https://community.homey.app/u/NusNus)\ **Post date:** [March 20, 2023, 1:34pm UTC](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478/298 "2023-03-20T13:34:46Z")
Yes got my precious in today 🥰 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/b/bb796c5b828f330b43b57bd67e96c38d80c7c0a1.jpeg) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/a/aa831aacf08c29fe4305aed45e57dee2efdd45a8.jpeg) ---
**Author:** ![NusNus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nusnus/32/56789_2.png) [@NusNus](https://community.homey.app/u/NusNus)\ **Post date:** [March 20, 2023, 1:44pm UTC](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478/299 "2023-03-20T13:44:35Z")
Perfect packeting and presentation! Bravo Athom! ---
**Author:** ![Colydon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/colydon/32/84764_2.png) [@Colydon](https://community.homey.app/u/Colydon)\ **Post date:** [March 20, 2023, 1:46pm UTC](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478/300 "2023-03-20T13:46:09Z")
Nice! Be aware that your address is visible on the last photo. ---
**Author:** ![NusNus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nusnus/32/56789_2.png) [@NusNus](https://community.homey.app/u/NusNus)\ **Post date:** [March 20, 2023, 2:27pm UTC](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478/301 "2023-03-20T14:27:51Z")
Thanks Colydon ---
**Author:** ![Se3astian](https://avatars.discourse-cdn.com/v4/letter/s/a87d85/32.png) [@Se3astian](https://community.homey.app/u/Se3astian)\ **Post date:** [March 23, 2023, 3:58pm UTC](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478/302 "2023-03-23T15:58:41Z")
Are there no more deliveries? Has the shipment been stopped? ---
**Author:** ![Escenze](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/escenze/32/59222_2.png) [@Escenze](https://community.homey.app/u/Escenze)\ **Post date:** [March 23, 2023, 4:14pm UTC](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478/303 "2023-03-23T16:14:14Z")
I’m guessing there are a lot more people who ordered than those who have participated in this thread. As for me, mine has been stuck on “departure to destination country” for almost a week now and I can’t understand why it would take this long when others have received theirs very soon after it was shipped. ---
**Author:** ![SjoerdH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sjoerdh/32/71114_2.png) [@SjoerdH](https://community.homey.app/u/SjoerdH)\ **Post date:** [March 23, 2023, 5:09pm UTC](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478/304 "2023-03-23T17:09:40Z")
Yup, they have. Just received a mail, with the following quote at the top > We know you are eagerly awaiting your Homey Pro! Our plan was to start shipping today, but we have a slight change of plans. Please bear with us through the following information. ---
**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\ **Post date:** [March 23, 2023, 5:19pm UTC](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478/305 "2023-03-23T17:19:00Z")
Would be nice if you included the reason. They found a problem with the adaptor and will replace them. More info here: [Power supply can cause slow Homey Pro 2023](https://community.homey.app/t/power-supply-can-cause-slow-homey-pro-2023/78279/) ---
**Author:** ![Dennis\_H74](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dennis_h74/32/11177_2.png) [@Dennis\_H74](https://community.homey.app/u/Dennis_H74)\ **Post date:** [March 23, 2023, 5:19pm UTC](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478/306 "2023-03-23T17:19:57Z")
Good they change …. But how can this be the 2nd time Homey has adapter issues ?? Come on … Sigh … ---
**Author:** ![Marcel\_Ubels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_ubels/32/18860_2.png) [@Marcel\_Ubels](https://community.homey.app/u/Marcel_Ubels)\ **Post date:** [March 23, 2023, 5:33pm UTC](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478/307 "2023-03-23T17:33:52Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/1/21e5e217c5539112ebe372331927124e76e6de0d.jpeg) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/d/0dd390988f2e24f1f40532536195efdf82f3edb8.jpeg) Homey and power adapters is unluckily not a good marriage. [Previous page](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478.md?page=14) [Next page](https://community.homey.app/t/homey-pro-early-2023-community-order-tracker/72478.md?page=16)