# Homey Pro doesn’t connect to 5 GHz WiFi 5 (Ubiquiti)

**URL:** https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983
**Category:** Questions & Help
**Tags:** wifi, homey-pro
**Created:** [December 15, 2023, 7:34pm UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983 "2023-12-15T19:34:12Z")
**Posts on this page:** 1
**Showing post:** 10

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### Author: ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [December 15, 2023, 10:35pm UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983/10 "2023-12-15T22:35:11Z")

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> [@DrChaos](#):
>
> Their web site says they have a three week queue for support requests which can’t be right, can it?

Hmm, that is not what it says:

 ![Screenshot_20231215-231523_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/7/e76ca8b1009dc46bf93ce0bad257d1ce71332e25.jpeg)

They say, _expect a response in 3 weeks_, not “it takes us three weeks to respond”  
One of the reasons probably is to prevent users asking for updates all the time (which causes the response times to grow longer and longer).  
Of course they prioritize the incoming issues.

> [@DrChaos](#):
>
> The homey is the only device that doesn’t connect to it. It must be a bug. It’s really unusual to have WiFi issues in this day and age.

Yep, it’s really odd. Please report this bug. Be aware Homey’s wifi implementation has been very picky very since the first model from 2016 😶. In other words, don’t expect anything, or just buy the ethernet dongle (yeah finally there’s ethernet available for Homey).  
Try to use 2.4GHz only. I don’t think the speed advantage of 5GHz wifi is needed at all.  
And after connecting, force Homey to use only one of the AP’s, by band steering, MAC filtering or transmit power settings  
Also reserve an IP address for Homey @ DHCP server.

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