# Homey Pro doesn’t connect to 5 GHz WiFi 5 (Ubiquiti)
**URL:** https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983
**Category:** Questions & Help
**Tags:** wifi, homey-pro
**Created:** [December 15, 2023, 7:34pm UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983 "2023-12-15T19:34:12Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@DrChaos](https://community.homey.app/u/DrChaos)
#### Post date: [December 15, 2023, 7:34pm UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983/1 "2023-12-15T19:34:12Z")
Hi. I’ve just purchased a Homey Pro.
Can someone help me understand why it won’t connect to my Ubiquity WiFi 5 network? It sees the SSID, but refuses to connect. It does connect to the 2.5 WiFi.
Are there any gotchas that I need to know about?
Thanks!
Joe
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### Author:  [@To\_Lou](https://community.homey.app/u/To_Lou)
#### Post date: [December 15, 2023, 7:46pm UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983/2 "2023-12-15T19:46:53Z")
First, welcome to the forum!
It may be the new wifi driver in latest firmware. Its sensitive for certain channels it seems.
Could you please disable “auto-channel” for the 5 GHz network and select channel 36, 40, 44, 48, 149, 153, 157, 161 or 165.
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### Author:  [@DrChaos](https://community.homey.app/u/DrChaos)
#### Post date: [December 15, 2023, 8:11pm UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983/3 "2023-12-15T20:11:10Z")
Thanks for the quick reply. I’ll give that a go. (Looks like it needs another upgrade to 10.1.4 first!)
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### Author:  [@DrChaos](https://community.homey.app/u/DrChaos)
#### Post date: [December 15, 2023, 8:32pm UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983/4 "2023-12-15T20:32:05Z")
Ok. Call me stupid, but I can’t see anywhere where to change the network settings.
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### Author:  [@SingKT](https://community.homey.app/u/SingKT)
#### Post date: [December 15, 2023, 8:34pm UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983/5 "2023-12-15T20:34:03Z")
You checked the setup of your router?
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### Author:  [@DrChaos](https://community.homey.app/u/DrChaos)
#### Post date: [December 15, 2023, 8:37pm UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983/6 "2023-12-15T20:37:26Z")
Hey SingKT, I’m talking about the WiFi configuration of the Homey, not my local WiFi network.
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### Author:  [@Mike1233](https://community.homey.app/u/Mike1233)
#### Post date: [December 15, 2023, 8:43pm UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983/7 "2023-12-15T20:43:56Z")
@DrChaos I think that @To_Lou means the settings of the router.
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### Author:  [@DrChaos](https://community.homey.app/u/DrChaos)
#### Post date: [December 15, 2023, 8:52pm UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983/8 "2023-12-15T20:52:01Z")
Oh. Well that’s not possible. I’ve got four access points in a mesh, and they are spread across the spectrum to avoid the neighbours frequencies.
The homey is the only device that doesn’t connect to it. It must be a bug. It’s really unusual to have WiFi issues in this day and age. Are they responsive to bug requests? Their web site says they have a three week queue for support requests which can’t be right, can it?
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### Author:  [@Mike1233](https://community.homey.app/u/Mike1233)
#### Post date: [December 15, 2023, 9:01pm UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983/9 "2023-12-15T21:01:23Z")
Isn’t it possible to turn three of them off, add Homey and then turn the other three on again. I thought it was possible to connect to a selected device of the mesh network.
I thought I have read somewhere over here that Homey has a problem to choose a device in a mesh network.
Also turn of 2.4GHz while connecting to the 5GHz if they have the same SSID.
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### Author:  [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [December 15, 2023, 10:35pm UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983/10 "2023-12-15T22:35:11Z")
> [@DrChaos](#):
>
> Their web site says they have a three week queue for support requests which can’t be right, can it?
Hmm, that is not what it says:
They say, _expect a response in 3 weeks_, not “it takes us three weeks to respond”
One of the reasons probably is to prevent users asking for updates all the time (which causes the response times to grow longer and longer).
Of course they prioritize the incoming issues.
> [@DrChaos](#):
>
> The homey is the only device that doesn’t connect to it. It must be a bug. It’s really unusual to have WiFi issues in this day and age.
Yep, it’s really odd. Please report this bug. Be aware Homey’s wifi implementation has been very picky very since the first model from 2016 😶. In other words, don’t expect anything, or just buy the ethernet dongle (yeah finally there’s ethernet available for Homey).
Try to use 2.4GHz only. I don’t think the speed advantage of 5GHz wifi is needed at all.
And after connecting, force Homey to use only one of the AP’s, by band steering, MAC filtering or transmit power settings
Also reserve an IP address for Homey @ DHCP server.
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### Author:  [@DrChaos](https://community.homey.app/u/DrChaos)
#### Post date: [December 16, 2023, 12:11am UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983/11 "2023-12-16T00:11:47Z")
I’ve got 4 mesh devices, and they are all nailed to 80MHz band widths, on base channels 36, 52, 100 and 116.
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### Author:  [@robertklep](https://community.homey.app/u/robertklep)
#### Post date: [December 16, 2023, 6:32am UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983/12 "2023-12-16T06:32:47Z")
> [@DrChaos](#):
>
> It must be a bug
It is, the Raspberry Pi module that Homey uses has issues with certain WiFi networks. So far, no resolution (other than, possibly, changing the WiFi channel), because it depends on some sort of third party closed firmware (see [this bugreport](https://github.com/RPi-Distro/firmware-nonfree/issues/38), “hmeerlo” is an Athom employee).
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### Author:  [@Philip\_Montgomery](https://community.homey.app/u/Philip_Montgomery)
#### Post date: [December 16, 2023, 8:32am UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983/13 "2023-12-16T08:32:30Z")
While I suspect you are talking about the 2023 Homey Pro, if you have bought early 2019 version (white ball) then it doesn’t support 5Ghz.
Is your UniFi controller showing Homey in the devices tab?
For interests sake this is my 2019 Homey on Unifi
Channel1 (2.4 GHz, 20 MHz)
Signal -26 dBm
AP/Client Signal Balance good
Standard WiFi 4
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### Author:  [@DrChaos](https://community.homey.app/u/DrChaos)
#### Post date: [December 16, 2023, 9:49am UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983/14 "2023-12-16T09:49:21Z")
It’s the ‘23 version. I’ve reorganised my 2.4GHz WiFi and am using that now with Homey. I might get an Ethernet adapter, but I need to move all the zwaves first before I put it somewhere with an Ethernet socket.
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### Author:  [@DrChaos](https://community.homey.app/u/DrChaos)
#### Post date: [December 16, 2023, 9:52am UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983/15 "2023-12-16T09:52:58Z")
Thanks for that. It must be frustrating for them! I run an ISP so have had thousands of customers myself who depend on sometimes flakey WiFi too.
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### Author:  [@Rrrr](https://community.homey.app/u/Rrrr)
#### Post date: [December 16, 2023, 11:53am UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983/16 "2023-12-16T11:53:39Z")
I can recommend this one. It’s rock solid
> **[Ethernet-adapter voor Chromecast met Google TV - Google Store](https://store.google.com/nl/product/chromecast_ethernet_adapter_gen_2?hl=nl)**
>
> Sluit je Chromecast met Google TV rechtstreeks aan op je router zodat je een snelle en betrouwbare verbinding hebt voor je Chromecast. Perfect voor plekken waar je geen goed wifi-signaal hebt.
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### Author:  [@Rrrr](https://community.homey.app/u/Rrrr)
#### Post date: [December 16, 2023, 11:57am UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983/17 "2023-12-16T11:57:05Z")
Please can you share which unifi devices you use for mesh?
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### Author:  [@DrChaos](https://community.homey.app/u/DrChaos)
#### Post date: [December 16, 2023, 1:47pm UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983/18 "2023-12-16T13:47:13Z")
I’ve got four UniFi AP AC LITE modules.
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### Author:  [@DrChaos](https://community.homey.app/u/DrChaos)
#### Post date: [December 17, 2023, 11:21am UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983/19 "2023-12-17T11:21:49Z")
Thanks. That looks like half the price of the homey official one.
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### Author:  [@Fred\_van\_Leeuwen](https://community.homey.app/u/Fred_van_Leeuwen)
#### Post date: [December 18, 2023, 1:25pm UTC](https://community.homey.app/t/homey-pro-doesn-t-connect-to-5-ghz-wifi-5-ubiquiti/97983/20 "2023-12-18T13:25:21Z")
My Homey Pro 2023 is on the 5ghz band on my ubiquity
LR6 connected to USW light and UDMPro
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