# Homey pro does not find the device

**URL:** <https://community.homey.app/t/homey-pro-does-not-find-the-device/98833>\
**Category:** Questions & Help\
**Tags:** homey-pro, homey-bridge\
**Created:** [December 24, 2023, 12:11pm UTC](https://community.homey.app/t/homey-pro-does-not-find-the-device/98833 "2023-12-24T12:11:42Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [December 25, 2023, 3:22am UTC](https://community.homey.app/t/homey-pro-does-not-find-the-device/98833/2 "2023-12-25T03:22:56Z")

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> [@Martin\_Skala](#):
>
> After the restart, which took place on its own

Probably due to a firmware update. Turn these updates off. You’ll get a timeline msg when a new fw update is published.  
Install them yourself, _ **after X-mass** _😉

.  
For the unresponsive devices, you’d try to change the USB power unit for a decent Apple / Samsung etc one, 5V and at least 2 Amps.  
Also replace the USB cable.

When that doesn’t make a difference, install the so called ‘Full software download’; it installs Homey software from scratch again.  
Nothing gets removed or changed, but do have a recent backup at hand, just in case;  
Skip the “backup” questions, and _don’t push the factory reset button_

Howto:

> [@\[HowTo\]\[Pro\] Restarting Homey Pro to Recovery Mode - Adv. Options From Mobile](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222):
>
> This option is only for Homey (Pro) models “Early 2016”, “Early 2018” and “Early 2019” so Only the White Ball’s Sometimes you need the extra options, things hidden for normal use, for example: Full Firmware download Complete Reset to sell your old Homey Or maybe you just want to change Homey’s WiFi. There are now a couple of extra options in the mobile Apps, so no need to use an FireFox or Chome Browser with flags enabled to press the Alt- key on your keyboard. Just use your App from no…

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