# Homey Pro died, no way to get a new one and no support?

**URL:** <https://community.homey.app/t/homey-pro-died-no-way-to-get-a-new-one-and-no-support/69855>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [October 4, 2022, 9:25am UTC](https://community.homey.app/t/homey-pro-died-no-way-to-get-a-new-one-and-no-support/69855 "2022-10-04T09:25:41Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![phusebox](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phusebox/32/45667_2.png) [@phusebox](https://community.homey.app/u/phusebox)\
**Post date:** [October 4, 2022, 9:25am UTC](https://community.homey.app/t/homey-pro-died-no-way-to-get-a-new-one-and-no-support/69855/1 "2022-10-04T09:25:41Z")

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My Homey Pro died after exactly 365 days. I tried different USB 5V power supplies but it won’t boot (no rings lighting up). Also there is some hissing/white noise coming from the bottom of the Homey.

The Homey Pro isn’t in stock anywhere, I would’ve bought a spare/replacement because a lot relies on this device, and I’ve thrown out my old hub a few months ago.

Can’t contact support either, no phone or nothing. Creating a ticket requires a diagnostic report which I can’t make for obvious reasons.

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [October 4, 2022, 9:43am UTC](https://community.homey.app/t/homey-pro-died-no-way-to-get-a-new-one-and-no-support/69855/2 "2022-10-04T09:43:36Z")

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> [@phusebox](#):
>
> Creating a ticket requires a diagnostic repor

Create a ticket and fil in NA for the diag.

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [October 4, 2022, 10:25am UTC](https://community.homey.app/t/homey-pro-died-no-way-to-get-a-new-one-and-no-support/69855/3 "2022-10-04T10:25:17Z")

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> [@phusebox](#):
>
> Also there is some hissing/white noise coming from the bottom of the Homey.

What types of 5V power supply did you try? Make sure they can provide 2.5A (12.5W) or more, and don’t use cheap (Aliexpress) ones.

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**Author:** ![phusebox](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phusebox/32/45667_2.png) [@phusebox](https://community.homey.app/u/phusebox)\
**Post date:** [October 4, 2022, 10:43am UTC](https://community.homey.app/t/homey-pro-died-no-way-to-get-a-new-one-and-no-support/69855/4 "2022-10-04T10:43:38Z")

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Several Samsung and Anker.

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [October 4, 2022, 11:23am UTC](https://community.homey.app/t/homey-pro-died-no-way-to-get-a-new-one-and-no-support/69855/5 "2022-10-04T11:23:45Z")

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I enter a `-` at the diag field, and it works. C’mon, you’re a smart guy?

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**Author:** ![phusebox](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phusebox/32/45667_2.png) [@phusebox](https://community.homey.app/u/phusebox)\
**Post date:** [October 4, 2022, 11:52am UTC](https://community.homey.app/t/homey-pro-died-no-way-to-get-a-new-one-and-no-support/69855/6 "2022-10-04T11:52:25Z")

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Sorry, yeah, I have made a support ticket and will be returning my Homey Pro today.