# Homey Pro crashing to red LED ring when making a backup **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro, crash, red-led, red-ring\ **Created:** [January 5, 2024, 3:43pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106 "2024-01-05T15:43:17Z")\ **Posts on this page:** 16\ **Page:** 5
**Author:** ![Martin\_Ahlert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_ahlert/32/9579_2.png) [@Martin\_Ahlert](https://community.homey.app/u/Martin_Ahlert)\ **Post date:** [February 18, 2025, 1:23pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/82 "2025-02-18T13:23:09Z")
Can’t open the slack links ---
**Author:** ![Martin\_Ahlert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_ahlert/32/9579_2.png) [@Martin\_Ahlert](https://community.homey.app/u/Martin_Ahlert)\ **Post date:** [February 18, 2025, 1:27pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/83 "2025-02-18T13:27:24Z")
Athoms feedback to my current ticket: "We are currently testing a version that fixes this problem of the backup crashes. When it is released it will be implemented through the automatic update of the software. This will not take weeks, only the time when it will be released is not yet known, as it is still being tested" Hopefully the testing will be sucsessfull in the next weeks. To solve this problem I have transfered some systems to home assistant, delete the apps and get some more free memory space. Import the values via home assistant community interface back ---
**Author:** ![Frekel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frekel/32/4983_2.png) [@Frekel](https://community.homey.app/u/Frekel)\ **Post date:** [February 18, 2025, 2:27pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/84 "2025-02-18T14:27:19Z")
I have send my backup and diagnostics file to Athom for testing. For now I have disabled the automatic backup which prevented the red ring for now. Manually triggering a backup will give me the red ring, but after a PTP I can do a successful backup, so for the time being this will be my daily tasks 😉 I am confident we will receive the update soon and we can all go back to normal 🥳 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [February 18, 2025, 4:33pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/85 "2025-02-18T16:33:09Z")
> [@Martin\_Ahlert](#): > > Can’t open the slack links Here you go > [@\[Links\] Athom websites and user accounts](https://community.homey.app/t/links-athom-websites-and-user-accounts/43/1): > > **Athoms Slack channels** > Athom uses Slack as a chat channel with the community. Get your invite by entering your email address [here](https://slack.athom.com/) and register for an Slack account. Login and join the conversation here: > > - [https://athomcommunity.slack.com](https://athomcommunity.slack.com/) ---
**Author:** ![Marcus\_Bitterling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcus_bitterling/32/80103_2.png) [@Marcus\_Bitterling](https://community.homey.app/u/Marcus_Bitterling)\ **Post date:** [February 20, 2025, 12:12pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/86 "2025-02-20T12:12:48Z")
May I ask what program you use in the Pi and how your setup is? Thanks! ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [February 20, 2025, 1:08pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/87 "2025-02-20T13:08:07Z")
> **[GitHub - oh2th/fi.oh2th.homey-watchdog](https://github.com/oh2th/fi.oh2th.homey-watchdog)** > > Contribute to oh2th/fi.oh2th.homey-watchdog development by creating an account on GitHub. However, recent updates to Unifi Network Controller seems to have broken something and the script is not able to restart the PoE port anymore. ---
**Author:** ![Marcus\_Bitterling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcus_bitterling/32/80103_2.png) [@Marcus\_Bitterling](https://community.homey.app/u/Marcus_Bitterling)\ **Post date:** [March 10, 2025, 5:58am UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/88 "2025-03-10T05:58:30Z")
It seems latest firmware 12.3.3 solved this problem but unfortunately not for me. Does anyone else still have this problem? ---
**Author:** ![PJ-AU](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pj-au/32/17303_2.png) [@PJ-AU](https://community.homey.app/u/PJ-AU)\ **Post date:** [March 15, 2025, 9:32pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/89 "2025-03-15T21:32:30Z")
Also having this auto backup issue with crash (between 01:30-03:00) it would seem and on one occasion during interactive backup. Raised case during the week, but no response from support. I am glad I found this post. I am running the latest 12.3.3 and as of today disabling auto-backups. I am running quite a few applications and disabled a bunch last night but also enabled Audit app which is pretty heavy. Looking to join Slack discussion and posted update. ![IMG_8755](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/f/6fbc44c439e0b56cbd7be5fb5d900d5a1f9fb898.jpeg) ![IMG_8750](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/7/3717decc07182a1a38f2d16f4c22f8ba0ab4e985.png) ---
**Author:** ![Marcus\_Bitterling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcus_bitterling/32/80103_2.png) [@Marcus\_Bitterling](https://community.homey.app/u/Marcus_Bitterling)\ **Post date:** [March 16, 2025, 7:59am UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/90 "2025-03-16T07:59:56Z")
I ruled out faulty hardware by using a new Homey and restoring it with a backup from the original one. Same problem. I think it’s a memory issue and happens after Homey is running a certain amount of time. Support has raised the issue with the development team so far now a workaround is to make a flow to restart Homey just after midnight because the auto backup is usually around 1 am. ---
**Author:** ![PJ-AU](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pj-au/32/17303_2.png) [@PJ-AU](https://community.homey.app/u/PJ-AU)\ **Post date:** [April 6, 2025, 3:25am UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/91 "2025-04-06T03:25:30Z")
12.4.1 has finally resolved issue for me with several consecutive successes with automated backups. Homey Support followed up as well. ---
**Author:** ![Cor\_De\_Rooij](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cor_de_rooij/32/70929_2.png) [@Cor\_De\_Rooij](https://community.homey.app/u/Cor_De_Rooij)\ **Post date:** [November 4, 2025, 11:53am UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/92 "2025-11-04T11:53:36Z")
I’m having this same behavior now for several weeks, red ring and need to power off/on the device. Basically doing this every night, the time is not really fixed as far as i can see but somewhere around 00:00. I’m thinking to disable backup for a couple of days to see that cause it. (Version 12.9.0-rc.9) Someone else maybe have the same problem, but of course more interesting will be a solution 😉 Update: i have seen that there was een new 12.9.0-rc.10 version, but red ring after install, so maybe that’s the problem. I have now disabled “experimental update” and wait and see. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 4, 2025, 6:28pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/93 "2025-11-04T18:28:26Z")
You can revert to the stable firmware pretty easy (from v12.9.0-rc.x to v12.8.2 in your case) > [@\[HowTo\]\[Pro 2023/Mini\] Revert from experimental to stable firmware](https://community.homey.app/t/howto-pro-2023-mini-revert-from-experimental-to-stable-firmware/100752): > > [As tested by @Henk_Renting and @Mickel_Luiten (Thx!)] Limitations Without an offline backup, you couldn’t & you can’t revert from the current stable firmware to the previous stable firmware version! Example: Reverting from v10.2.1 to v10.2.0 → cross_mark Reverting from v10.2.1-rc.1 to v10.2.0 → white_check_mark → [Click here](https://community.homey.app/t/howto-pro-201x-revert-from-experimental-to-stable-firmware/63200) for the Homey Pro 2016-2019 howto How to: Disable experimental updates @ [https://tools.developer.homey.app/tools/settings](https://tools.developer.homey.app/tools/settings) Disabling experimental updates is key … ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [November 5, 2025, 3:45am UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/94 "2025-11-05T03:45:32Z")
Since 12.8.0 my Homey Pro 23 has been restarting by itself two, three even four times a day. Good thing is that it does restart, but this is odd behaviour and would expect better stability. ---
**Author:** ![Cor\_De\_Rooij](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cor_de_rooij/32/70929_2.png) [@Cor\_De\_Rooij](https://community.homey.app/u/Cor_De_Rooij)\ **Post date:** [November 5, 2025, 9:28am UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/95 "2025-11-05T09:28:03Z")
Thanks for this info, I’ll do that and hope this will solve the problem Update: After restoring to the stable version my Homey Pro has worked for two days already in a row, so I’m very happy with this solution. ---
**Author:** ![fmb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fmb/32/27097_2.png) [@fmb](https://community.homey.app/u/fmb)\ **Post date:** [November 23, 2025, 11:46am UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/96 "2025-11-23T11:46:28Z")
I ran into this issue this week as well. Automated backup crashes Homey each night. So for now I created a workaround flow to shut down 5 or 6 apps that can be switched off for a while (and to start them offcourse 🙂 ) to free up memory. Freeing op free memory to above 400 MB worked and allowed to make the back-up. I did not investigate it too extensively but during the backup in the overview Memory Usage an app “Other” appears, using around 350MB. I assume this is the backup. I looked around a bit, but I don’t see a possibility to start a backup with a flow. Or did I miss something here? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 23, 2025, 9:25pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/97 "2025-11-23T21:25:00Z")
> [@fmb](#): > > during the backup in the overview Memory Usage an app “Other” appears Odd, here “Other” is always present (but it’s a Pro 2019) ![Screenshot_20251123_222031_Firefox](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/8/e87681d9f00e0d0627a0af4570cf630334500c8e.jpeg) > [@fmb](#): > > I don’t see a possibility to start a backup with a flow AFAIK there is no such thing regarding the cloud backup [Previous page](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106.md?page=4)