# Homey Pro crashing to red LED ring when making a backup **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro, crash, red-led, red-ring\ **Created:** [January 5, 2024, 3:43pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106 "2024-01-05T15:43:17Z")\ **Posts on this page:** 20\ **Page:** 4
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [December 22, 2024, 5:36pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/62 "2024-12-22T17:36:25Z")
Yeah, I have an external watchdog running on an RPi and when the Homey becomes unresponsive to ping, it restarts the PoE port on the switch where Homey is connected. But we shouldn’t need this. ---
**Author:** ![MarcoV](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcov/32/12410_2.png) [@MarcoV](https://community.homey.app/u/MarcoV)\ **Post date:** [December 22, 2024, 6:15pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/63 "2024-12-22T18:15:42Z")
My homey was also crashing and ending in a red ring. By coincidence i find out my problem was solved after i changed the powersupply. The default (faulty)powersupply was creating that homey crashed everytime. Just my 2 cents ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [December 22, 2024, 6:23pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/64 "2024-12-22T18:23:34Z")
I had a lengthy troubleshooting session with Athom Support and eventually came to the conclusion that there are too many apps running causing backups to run out of memory and crashing the whole system. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [December 22, 2024, 7:42pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/65 "2024-12-22T19:42:25Z")
Yes, because the way they do the backup, needs to be improved / changed…but I had that experience also with old Homey 2019, even the system is different, reboot prior to the backup usually helps. So I would recommend either to disable some non-essential aps at 00:45 and re-enable at 02:30, expecting backup may happen between 01:00-02:00 or simply schedule regular reboot. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 24, 2024, 1:59am UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/66 "2024-12-24T01:59:58Z")
What’s the error message, Tapio? My Pro19 is heavily used, but no backup issues > ![1000039948](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/e/4ec848461de70c4450690a6db3919d12a400f2c0.jpeg) I only had backup fails when I had too much storage data, like multiple voice files, and Insights going out of control: 450MB storage data. In these cases, backup service did not have enough free partition space to create the temp zipped file. ---
**Author:** ![Alex\_S1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex_s1/32/79236_2.png) [@Alex\_S1](https://community.homey.app/u/Alex_S1)\ **Post date:** [December 30, 2024, 12:27pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/67 "2024-12-30T12:27:22Z")
Hi all! Since about a month my Homey crashes almost every night when it performs a backup. It also happens when the backup is triggered manually. Without making a backup everything works fine but about 9 of 10 backup attempts leads into a crash and the red pulsing homey. The support doesnt reply since weeks. Did somebody else experienced that ? Thanks ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 30, 2024, 12:29pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/68 "2024-12-30T12:29:28Z")
> [@Alex\_S1](#): > > Did somebody else experienced that ? Yes, various people have reported crashes during the night, around the time a backup would be made. It was either due to not enough RAM, or not enough available storage space, not sure, but you might be able to search for it. ---
**Author:** ![Alex\_S1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex_s1/32/79236_2.png) [@Alex\_S1](https://community.homey.app/u/Alex_S1)\ **Post date:** [December 30, 2024, 12:53pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/69 "2024-12-30T12:53:02Z")
Did make some search but did find any similar issue. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 30, 2024, 12:59pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/70 "2024-12-30T12:59:18Z")
Here are a few I could find: - [Homey Pro crashing to red LED ring when making a backup - #58 by David\_Bjaland](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/58) - [Problem with HP23 redring after auto backup. How to restart remote lokal network?](https://community.homey.app/t/problem-with-hp23-redring-after-auto-backup-how-to-restart-remote-lokal-network/125018) ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [December 30, 2024, 1:04pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/71 "2024-12-30T13:04:55Z")
> [@Alex\_S1](#): > > The support doesnt reply since weeks. That’s not normal - what is the status of the ticket ? ---
**Author:** ![Alex\_S1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex_s1/32/79236_2.png) [@Alex\_S1](https://community.homey.app/u/Alex_S1)\ **Post date:** [December 30, 2024, 6:48pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/72 "2024-12-30T18:48:17Z")
Not sure how about how to find out the status of the request. I only got a standard reply that the request was received. Thats it. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [December 30, 2024, 8:37pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/73 "2024-12-30T20:37:08Z")
[https://support.homey.app/hc/en-us/requests](https://support.homey.app/hc/en-us/requests) ---
**Author:** ![Alex\_S1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex_s1/32/79236_2.png) [@Alex\_S1](https://community.homey.app/u/Alex_S1)\ **Post date:** [December 30, 2024, 8:38pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/74 "2024-12-30T20:38:57Z")
Status is open ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [December 30, 2024, 8:55pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/75 "2024-12-30T20:55:51Z")
So if there is no update - response for weeks, feel free to update this ticket asking for update. ---
**Author:** ![Alex\_S1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex_s1/32/79236_2.png) [@Alex\_S1](https://community.homey.app/u/Alex_S1)\ **Post date:** [December 30, 2024, 9:09pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/76 "2024-12-30T21:09:05Z")
I did it two days ago. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 30, 2024, 9:51pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/77 "2024-12-30T21:51:21Z")
> [@Sharkys](#): > > feel free to update this ticket asking for update. A few weeks wait starts to look like ignoring or “forgotten about”, but one _could risk_ ending up last in line when requesting an update. Athom mainly works with “no news, no update”. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [December 30, 2024, 11:11pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/78 "2024-12-30T23:11:09Z")
> [@Peter\_Kawa](#): > > but one _could risk_ ending up last in line when requesting an update. That’s indeed a risk but so far, based on my experience, it’s rather selective then “automatic” 😉 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 31, 2024, 4:45am UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/79 "2024-12-31T04:45:29Z")
I’m sure it’s not automatic 😉 ---
**Author:** ![lammertsm](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lammertsm/32/120744_2.png) [@lammertsm](https://community.homey.app/u/lammertsm)\ **Post date:** [February 17, 2025, 7:25am UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/80 "2025-02-17T07:25:58Z")
Exact the same thing since a month. ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [February 17, 2025, 10:31am UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/81 "2025-02-17T10:31:20Z")
There are two recent threads also on the Homey Community Slack: [Slack](https://athomcommunity.slack.com/archives/C04E9KJAD/p1738653924205669) And [Slack](https://athomcommunity.slack.com/archives/C04E9KJAD/p1739345337698879) [Previous page](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106.md?page=3) [Next page](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106.md?page=5)