# Homey Pro crashing to red LED ring when making a backup **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro, crash, red-led, red-ring\ **Created:** [January 5, 2024, 3:43pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106 "2024-01-05T15:43:17Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![feRon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/feron/32/34515_2.png) [@feRon](https://community.homey.app/u/feRon)\ **Post date:** [May 20, 2024, 1:28pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/21 "2024-05-20T13:28:17Z")
Hi Sharkys Thanks for your answer. I have sysinterals installed. Look at the Print Screen. The backup was made at 02.11. What do you mean about the print-screen? ![Screenshot 2024-05-20 152552](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/1/9157e787771a2f27f263918f8b560beff8b046fd.png) Best feron ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [May 20, 2024, 1:36pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/22 "2024-05-20T13:36:18Z")
About once a week. ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [May 20, 2024, 1:44pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/23 "2024-05-20T13:44:15Z")
But as such these would be a workaround for something that crashes the system. Homey’s watchdog should restart, but it doesn’t. I have an external monitoring script that will pull the plug and restart, if the Homey isn’t responding for several minutes. Anyway support has been actively trying to find what is the cause. It may or may not be the backups, the time is approximatly right. However my Homey mist of the time has completed the backuo successfully and the crash might happen some time after it. Now I have disabled my watchdog script and have to disable MQTT apps as they seem to saturate the system logs and Athom Support can’t get anything useful out from the diagnostics report. Currently the working hypothesis is, that it is not the backup service that would crash Homey. It is not entirely ruled out yet. I’m now waiting for the next crash to happen to send more diagnostics for Athom Support. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [May 20, 2024, 1:44pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/24 "2024-05-20T13:44:34Z")
> [@feRon](#): > > The backup was made at 02.11 > [@feRon](#): > > The backup were made and the last entry in the timeline i at 02:39. Are you sure, was is 02:11 or 02:39 ? Can you share [My backups | Homey](https://homey.app/en-cz/account/backups/) ? Because I don’t see any mem drop during backup and for sure there must be one. You can run backup manually and check the difference… ---
**Author:** ![feRon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/feron/32/34515_2.png) [@feRon](https://community.homey.app/u/feRon)\ **Post date:** [May 20, 2024, 4:24pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/25 "2024-05-20T16:24:17Z")
Hi Sharkys The backup was at 02:11, look at the print-screen: ![IMG_2602](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/8/f8aca12080e5c6a14e23e10ae8edc628cb03f37e.jpeg) Best feron ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [May 20, 2024, 6:29pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/26 "2024-05-20T18:29:25Z")
Hi, strange that no memory decrease is visible during backup, have you tried to run backup manually, as I mentioned earlier? Btw what is your uptime when crash happens, eg. do you restart regularly, weekly at minimum? ---
**Author:** ![feRon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/feron/32/34515_2.png) [@feRon](https://community.homey.app/u/feRon)\ **Post date:** [May 22, 2024, 4:15pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/27 "2024-05-22T16:15:13Z")
Hi Sharkys I opened a Homey Support case and deleted several apps on my homey. I will have a look whats happen. Best feron ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [May 22, 2024, 5:36pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/28 "2024-05-22T17:36:35Z")
Do you have MQTT Hub also running? I turned off it’s logging from the app settings. So far no crashes. ---
**Author:** ![feRon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/feron/32/34515_2.png) [@feRon](https://community.homey.app/u/feRon)\ **Post date:** [May 22, 2024, 5:50pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/29 "2024-05-22T17:50:54Z")
Yes, I have MQTT Hub also running. Hi, do you mean to change it from debug to off? This is only a logging? ![IMG_2610](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/8/e8326531ded3af9600c59a5a4a52a7d4c622369e.jpeg) Than I will try this, thanks for your information. ---
**Author:** ![Martin\_Ahlert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_ahlert/32/9579_2.png) [@Martin\_Ahlert](https://community.homey.app/u/Martin_Ahlert)\ **Post date:** [May 24, 2024, 6:20pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/30 "2024-05-24T18:20:41Z")
I had the same problem! Deleting storage consuming not used apps from homey solves the problem. It is a mess, that some apps are programmed so bad and storage consuming ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 24, 2024, 6:35pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/31 "2024-05-24T18:35:33Z")
Yes it’s only logging, and not needed when the app runs fine, or use Error level to catch unexpected errors at least. App logs can get quite big as I understand, sometimes causing an app to quit 🤔 When not needed, turn them off, or set it to Error only (Debug level saves all info sent to the log Error level saves the least info to the log) ![Screenshot from 2024-05-24 20-34-07](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/b/0bc99ebe7f37b3a851e0dd7172751a53ca8fc7a6.png) ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [May 25, 2024, 4:56am UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/32 "2024-05-25T04:56:59Z")
For me, the homey has been more stable now except that it still is failing backups during the night. This is a bit annoying since it sends a push notification to the phone that is next to my bed in the charging stand. So turning off the logging on MQTT Hub so far has helped. 9 days and going strong. ---
**Author:** ![feRon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/feron/32/34515_2.png) [@feRon](https://community.homey.app/u/feRon)\ **Post date:** [May 25, 2024, 6:37am UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/33 "2024-05-25T06:37:37Z")
Thanks, I deleted some apps and turned off mqtt hub logging. Thanks for that, I will have a look. How does it work to send a push notification, if the backup is failed? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 25, 2024, 12:37pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/34 "2024-05-25T12:37:42Z")
- Hit the `...` on the top right of the timeline - Select Backup - Set your preferences ![Screenshot_20240525-143552_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/4/04375e08ed2ddae18f1bd6da2d1b8c9d7072eb6d.jpeg) (It doesn’t say anything about errors, but the backup system never sends anything when all’s running fine) ---
**Author:** ![Matthieu\_Moreau](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matthieu_moreau/32/57526_2.png) [@Matthieu\_Moreau](https://community.homey.app/u/Matthieu_Moreau)\ **Post date:** [May 30, 2024, 2:16am UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/35 "2024-05-30T02:16:40Z")
Hello, for several days, every morning I find my Homey in error (red ring), how can I see what happened? I put it back on and it’s ok for the day. Thanks for all ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [May 30, 2024, 7:40am UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/36 "2024-05-30T07:40:04Z")
Most probably the best is to generate system diag. ID and contact Athom ---
**Author:** ![Matthieu\_Moreau](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matthieu_moreau/32/57526_2.png) [@Matthieu\_Moreau](https://community.homey.app/u/Matthieu_Moreau)\ **Post date:** [May 30, 2024, 8:04pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/37 "2024-05-30T20:04:01Z")
I created a ticket at Athom on this subject, results box change. Surprisingly this evening, backups were disabled at least on my account. I suspected a fault in the backup… ![1000002865](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/a/aaa45ade8e1bb889b8ecc31e3f40a4b38c3e3725.jpeg) ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [May 31, 2024, 4:37am UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/38 "2024-05-31T04:37:13Z")
Or the backups and memory utilisation during backup is causing it. In any way, Athom must take action if this is the case… ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 31, 2024, 3:44pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/39 "2024-05-31T15:44:16Z")
> [@Matthieu\_Moreau](#): > > suspected a fault in the backup… > > ![1000002865](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/a/aaa45ade8e1bb889b8ecc31e3f40a4b38c3e3725.jpeg) This just shows your subscription has expired. You’d renew them yourself. Hint: when you purchase the 1 year subscription in the Athom webshop, you pay €10 for 12 months Athom does not disable or switch off your backups when you have a valid subscription. As comparison: I haven’t got a “buy subscription” offer: > ![Screenshot_20240531-173455_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/a/da27cd8df2f9391201c949676f4dcb92adc812fb.jpeg) . @ Mobile app, what do you see when you hit your avatar at the frontpage \> hit My Account \> hit My supscriptions ? Usually you’d see this with the subscription expiration date: > ![Screenshot_20240531-173525_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/1/b1939dc4574b373c67d2661a200e7723238cdb1e.jpeg) ---
**Author:** ![Steven\_Renders](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/steven_renders/32/29861_2.png) [@Steven\_Renders](https://community.homey.app/u/Steven_Renders)\ **Post date:** [December 6, 2024, 8:58am UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/40 "2024-12-06T08:58:57Z")
Since a week or so my Homey Pro 23 is crashing every night Usually somewhere between 1:00 and 2:00. Ticket is open but with no response yet. Does anyone have any tips how I can debug this to identify which app/flow/whatever is responsible for this? Any log files I can access? [Previous page](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106.md?page=1) [Next page](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106.md?page=3)