# Homey Pro crashing to red LED ring when making a backup **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro, crash, red-led, red-ring\ **Created:** [January 5, 2024, 3:43pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106 "2024-01-05T15:43:17Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [January 5, 2024, 3:43pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/1 "2024-01-05T15:43:17Z")
I have problems with a regularly recurring nighttime red LED ring on my Homey. This problem has been with Athom for weeks, but I haven’t heard anything from them in weeks. For my imaging, I would like to know whether more users suffer from a red LED ring during the night hours? After a long time, I am 99.0% convinced that my red LED ring is caused by Homey backup (cloud) Because it always happened at night and not much happened, I thought it was all strange. Athom initially indicated that I was using the non-original Homey store with associated apps. This was indeed the case when this store was just up and running again. I deleted this and associated apps again, but it did not solve the problem. I kept trying and made a backup once during the day, normally this is done around 2:00 - 2:30 am. Something went wrong while making this backup and I had a red LED ring again. At that point I was sure and turned off the automatic nightly backups and will now do them manually until Athom solves the problem. Manually because I can then act immediately when a red LED ring appears. If this happens at night, nothing will work at all and you will notice this if someone wakes up and, for example, the light does not turn on or the alarm is not automatically set to “Home”, etc. I am very curious whether more users recognize this problem and whether this also has to do with making a backup? ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [January 5, 2024, 3:48pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/2 "2024-01-05T15:48:42Z")
[[Tip] Problems with Homey?](https://community.homey.app/t/tip-problems-with-homey/35744) What is your Homey model and firmware version? Is it Lan or Wifi connected (if 2023) ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [January 5, 2024, 4:04pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/3 "2024-01-05T16:04:14Z")
Homey 2023 Firmware 10.2.0 Connected with Lan ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [January 5, 2024, 4:11pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/4 "2024-01-05T16:11:47Z")
Can you check free mem during the time of backup ? ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [January 5, 2024, 5:19pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/5 "2024-01-05T17:19:33Z")
Standard free mem is around 350 mb. When the backup is made it is about 100 mb free mem. Could be a memory thing so I have created a flow that will disable several app during a period of time at night so the backup has more memory. I have read nowhere how much free mem making a backup needs to be successful without errors. I think in this case it would be handy if we can create the backup with a flow so disabling apps to make this happen smoothly can be set to a period that is really needed and not for two hours in my case. I have disabled only apps that I really don’t need to run at knight. With all those app disabled I have around 527 mb of free mem. ![Capture_1088](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/4/d4e7c72fdc2633911d04ccb87e39989953fd4476.jpeg) ![Capture_1089](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/a/ea7de3403fa8b142b7d39fcf96f47b75714ee130.jpeg) I will see if this workaround helps or not. Thanks ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [January 5, 2024, 5:23pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/6 "2024-01-05T17:23:42Z")
Also track the memory in time, not during backup time - eg. I see my free mem goes down with higher uptime. Does it crash also when / if you restart your Homey just before ? ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [January 5, 2024, 6:22pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/7 "2024-01-05T18:22:25Z")
I will check that tomorrow. On advise of Athom I restart my Homey once a week. ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [January 7, 2024, 2:49pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/8 "2024-01-07T14:49:12Z")
My memory does rise a little bit during the day but not that much. It is also can go down a bit at some point without doing anything. When I restart Homey my memory is not much less than before the restart so that doesn’t make a lot of difference. For now I have a flow disabling all not needed apps during the night for a few hours and so far so good. 🤞🏻 ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [January 7, 2024, 3:15pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/9 "2024-01-07T15:15:03Z")
> [@Heula](#): > > When I restart Homey my memory is not much less than before the restart so that doesn’t make a lot of difference. Do you have installed sysinternals ? It tracks free mem over time, so then you can have a look on Insights (yep, anothe app 😉 ) > **[sysInternals](https://homey.app/en-us/app/com.sysInternals/sysInternals/)** > > Shows Homey’s System Internals Also in parallel I would suggest to create ticket for Athom and ask them for real solution. ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [January 7, 2024, 7:29pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/10 "2024-01-07T19:29:08Z")
I know of this app, I have it reinstalled again to see how much free memory is left. I guess a few issues I’m having can be related to memory issues. I have two apps that go sky high on that, Better logic library and device capabilities. I will ask Arie if there can done something about that? Thanks. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [January 7, 2024, 7:40pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/11 "2024-01-07T19:40:54Z")
> [@Heula](#): > > Better logic library and device capabilities How much and where do you keep observing the mem ? The best place is [Homey Developer Tools](https://tools.developer.homey.app/tools/app-profiling) , eg. DC for me : ![obrazek](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/1/91104bfba55ec9f1036266db325b9c547d284412.png) vs Insights - last 6 hours : ![obrazek](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/9/b99bd487a51fe2de663b1545cd42b470b234355d.png) ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [January 7, 2024, 7:49pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/12 "2024-01-07T19:49:00Z")
These are my DC graphics. ![Capture_1094](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/b/8bebf89d8295ec6d14602ecd9d56c649ca331da7.jpeg) ![Capture_1095](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/f/5f2cc5a9ae829cac9bb7e1a1b999f7e24bd8a6d6.jpeg) ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [January 7, 2024, 7:53pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/13 "2024-01-07T19:53:41Z")
It’s higher (you have probably more DC devices?) but I would say still in the limit. Anyway, if that would be too much, Homey core would kill it. But, what worries me little bit, does DC memory utilization goes up over time ? What is the value when DC starts and what is the value after lets say, 12 hours ? 24 hours ? ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [January 7, 2024, 7:59pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/14 "2024-01-07T19:59:45Z")
When I disable DC or BLL for a minute or so and than enable it again it is about 20 - 30 mb lower but within 30 minutes back to where it was. I’m backing up some AVD’s now and will remove them to see if that helps a bit. I also see often red exclamation marks in my DC devices so I think DC is crashed than and restarted. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [January 7, 2024, 8:20pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/15 "2024-01-07T20:20:08Z")
> [@Heula](#): > > I also see often red exclamation marks in my DC devices so I think DC is crashed than and restarted. I would try to generate diag. from the app and ask Arie in the comment section (stating your forum nickname), if he observe anything strange in the log. Mostly when you see explamation marks on your DC devices. **update** I see you did it already, so let’s see ---
**Author:** ![feRon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/feron/32/34515_2.png) [@feRon](https://community.homey.app/u/feRon)\ **Post date:** [May 20, 2024, 7:34am UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/16 "2024-05-20T07:34:32Z")
I have a new Homey pro. I have once a month the problem that my Homey pro crashes at night. It looks like the backups were made in the night and then in the morning my Homey is not accessible anymore and has a red ring. The same problem I had this morning. The backup were made and the last entry in the timeline i at 02:39. I think the crash happens at this time. After restart everything is working (unplug the cable). Is there a change to see, what was the problem. Has someone similar problems? Best feron ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [May 20, 2024, 7:45am UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/17 "2024-05-20T07:45:56Z")
There is not much the Community can do about that, you need to contact Athom. > For support or issue resolution, first have a look at [support.athom.com](http://support.athom.com). If you are unable to find the answer to your question on [support.athom.com](http://support.athom.com) you can send a support request to Athom via [https://support.athom.com/hc/requests/new](https://support.athom.com/hc/requests/new). > If you need help you can read more about [how to submit a support request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request). When filing a support request, make sure you add all necessary information so Athom can help you as quickly as possible. ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [May 20, 2024, 12:26pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/18 "2024-05-20T12:26:53Z")
I have the same problem. I have reported the issue to Athom and have support ticket under investigation. You should indeed open a support ticket. ---
**Author:** ![feRon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/feron/32/34515_2.png) [@feRon](https://community.homey.app/u/feRon)\ **Post date:** [May 20, 2024, 12:50pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/19 "2024-05-20T12:50:40Z")
Thanks for the answer. I made a support ticket with the diagnostic. @OH2TH: How many times do you have the problem (always in the night after backup like me)? ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [May 20, 2024, 1:14pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106/20 "2024-05-20T13:14:04Z")
Enable / install sysinternals app and what for free memory… my guess is that you have too many app (\>45 apps) and there is insufficient memory available. If this is the case : - restart at midnight to free mem - disable apps shortly before backups (you might get times from the backup logs, eg. between 01AM-03AM etc.) [Next page](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106.md?page=2)