# Homey Pro and Homey Bridge

**URL:** <https://community.homey.app/t/homey-pro-and-homey-bridge/130899>\
**Category:** Questions & Help\
**Tags:** homey-pro, homey-bridge\
**Created:** [February 17, 2025, 9:45pm UTC](https://community.homey.app/t/homey-pro-and-homey-bridge/130899 "2025-02-17T21:45:33Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![gary.osullivan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gary.osullivan/32/119418_2.png) [@gary.osullivan](https://community.homey.app/u/gary.osullivan)\
**Post date:** [February 17, 2025, 9:45pm UTC](https://community.homey.app/t/homey-pro-and-homey-bridge/130899/1 "2025-02-17T21:45:33Z")

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I have a Homey Pro, connected over a wired connection and WiFi. I have a Homey Bridge on a different floor, connected over WiFi. They are both connected to the same SSID. At least once a day, the Bridge goes offline, displaying the red ring. How can I troubleshoot to identify what is going wrong? Worth mentioning the WiFi and Internet access are stable. No known issues.

Thanks in advance.

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [February 17, 2025, 9:54pm UTC](https://community.homey.app/t/homey-pro-and-homey-bridge/130899/2 "2025-02-17T21:54:17Z")

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The bridge is very picky and can’t handle “modern” wifi very well.  
This article is very useful:

> [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161):
>
> Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us…