# Homey Pro 2023 Zigbee Issues

**URL:** <https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [March 15, 2024, 7:11pm UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358 "2024-03-15T19:11:16Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\
**Post date:** [March 16, 2024, 10:13am UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358/8 "2024-03-16T10:13:41Z")

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As with any technical device, there are a few things to consider with the Homey Pro 2023, e.g. how to set up a stable Zigbee network → [Creating a stable Zigbee network with Homey Pro (Early 2023)](https://support.homey.app/hc/en-us/articles/10374465562652-Creating-a-stable-Zigbee-network-with-Homey-Pro-Early-2023)  
Additional general information about Zigbee ca be found here → [What is Zigbee?](https://homey.app/en-us/wiki/what-is-zigbee/)

If you have problems, you can also use the following topic as a guide to find out what information is or could be important:

> [@\[Tip\] Problems with Homey?](https://community.homey.app/t/tip-problems-with-homey/35744):
>
> When u have problems with Homey and you are reaching out to the community members here on the forums it’s important to give as much info as u can. First of All: New Homey Family members! Since September 2021: Homey (Service / Premium), and the first “old” Homey is rebranded as Homey Pro (early 201x) Since Januari 2023:\* Homey Pro Early 2023 started to get shipped. And while using Homey with or without a Homey Bridge on many aspects CAN be the same as the Homey Pro, they differ in capabili…

Are you using the original USB power supply and cable?

Of course, it’s also possible that your Homey Pro 2023 is faulty. So if you think that the problem is not due to your setup, flows, etc., you should contact Athom support.

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_[View the full topic](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358)._