# Homey Pro 2023 Zigbee Issues **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [March 15, 2024, 7:11pm UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358 "2024-03-15T19:11:16Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [March 17, 2024, 12:09am UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358/21 "2024-03-17T00:09:41Z")
Loooong textual replies but still not any useable information about your setup, number of routers etc etc. Keep trying… ---
**Author:** ![RJUK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rjuk/32/79584_2.png) [@RJUK](https://community.homey.app/u/RJUK)\ **Post date:** [March 17, 2024, 12:34am UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358/22 "2024-03-17T00:34:00Z")
Sure, if you ignore all my answers to what you ask, then nothing at all. Why are you even here? ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [March 17, 2024, 8:40am UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358/23 "2024-03-17T08:40:44Z")
Have you sent a Diagnostics Report via More - Settings - General when it’s not working? That is your best hope for locating the issue and getting it fixed, especially if it is a firmware issue. ---
**Author:** ![Wenna](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wenna/32/18091_2.png) [@Wenna](https://community.homey.app/u/Wenna)\ **Post date:** [March 17, 2024, 8:50am UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358/24 "2024-03-17T08:50:17Z")
> [@RJUK](#): > > I don’t have any Zigbee light switches, but I have some Amazon Echos with Zigbee in. I’m not sure if they would mesh with the Homey though? On the Homey Developer Tools webpage (that @Sharkys linked as well) you can see a “map” of your Zigbee network. How it is meshing/routing and what devices act as routers or end devices as well as what channel you´re on, with the option to switch channel. [Homey Developer Tools - Zigbee](https://tools.developer.homey.app/tools/zigbee) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [March 17, 2024, 8:52am UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358/25 "2024-03-17T08:52:17Z")
> [@Wenna](#): > > On the Homey Developer Tools webpage (that @Sharkys linked as well) you can see a “map” of your Zigbee network Not on the HP2023. ---
**Author:** ![Wenna](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wenna/32/18091_2.png) [@Wenna](https://community.homey.app/u/Wenna)\ **Post date:** [March 17, 2024, 11:08am UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358/26 "2024-03-17T11:08:26Z")
Really? I did not know that. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [March 17, 2024, 11:10am UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358/27 "2024-03-17T11:10:23Z")
It was removed because Athom apparently cannot implement it with the new Zigbee hardware. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [March 17, 2024, 11:54am UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358/28 "2024-03-17T11:54:00Z")
Please calm down a bit, everyone. Thank you! ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [March 17, 2024, 12:18pm UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358/29 "2024-03-17T12:18:54Z")
> [@RJUK](#): > > I still have my old little Zigbee router set up, as I haven’t gotten round to adding every device to the Homey yet. > > Could I maybe re-position that upstairs to help strengthen Zigbee coverage? Or would it not likely mesh with the Homey? I guess the “old little Zigbee router” is a Zigbee coordinator, right? ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/f/5f82dd4e8e9af9d4abd5d6c579ba03a0fd342434.png) Every Zigbee coordinator creates its own Zigbee mesh. So the “old little Zigbee router” is not able to strengthen the Zigbee coverage. The problem is that they can even interfere with each other. You also use Alexa. Does Alexa also use Zigbee? Do you have other Zigbee coordinators, e.g. a Philips Hue Bridge? Zigbee also works in the 2.4 GHz frequency, i.e. in the same frequency as WiFi. Depending on which channels the devices are set to, they may interfere with each other. On the following page you can check whether the WiFi may interfere with the Zigbee radio. It is recommended to fix the 2.4 GHz WiFi channel: [http://ostgardh.se/wifi\_zigbee/](http://ostgardh.se/wifi_zigbee/) ---
**Author:** ![F\_Lecluse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/f_lecluse/32/13781_2.png) [@F\_Lecluse](https://community.homey.app/u/F_Lecluse)\ **Post date:** [March 18, 2024, 8:59am UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358/30 "2024-03-18T08:59:32Z")
Maybe this will help… I also have amny issues with zigbee devices. I have made a call to athom about this. It was a known isue back then. In my case, it concerns aqara battety driven devices. The mini switch and contact switch on a door. The contact switch is functioning completly at random, then it sends a signal, then is does not. Comming from athom, a workaround could patch these issues. Do not power cycle your homey, just reboot the aqara app. This seems to help. In general there seems to be a problem with zigbee communication. This keeps comming up. ---
**Author:** ![johanb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johanb/32/78856_2.png) [@johanb](https://community.homey.app/u/johanb)\ **Post date:** [March 18, 2024, 10:26am UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358/31 "2024-03-18T10:26:16Z")
> [@RJUK](#): > > Now, for example, none of the blinds have closed this evening, so it’s not just a single blind motor failing. I can get onto my Homey through the app just fine and tell the blinds to open and close. But nothing happens. > > The blinds open and close manually if I press the buttons on the motors and the Homey seems to work again after I unplug it and plug it back in. I have the exactly same issue with my Aqara blinds, very annoying. My other zigbee devices (mostly Danfoss Ally radiator thermostats) seem to work fine though and some of them are even further away from my homey with one more thick brick wall in between. Have ordered some IKEA signal repeaters, hopefully that will solve it. They arrived yesterday, but have not had time to re-pair. I have a feeling that this will not solve it though… I am running 10.3.2 ---
**Author:** ![Goran\_Zvrzina](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/goran_zvrzina/32/93225_2.png) [@Goran\_Zvrzina](https://community.homey.app/u/Goran_Zvrzina)\ **Post date:** [March 18, 2024, 2:57pm UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358/32 "2024-03-18T14:57:57Z")
RJUK follow me. I bought expensive crap and then forgot it. It’s not worth worrying about. I bought it out of curiosity. Many praised the homey. Experience shows that these are believers. As Tesla owners. You can prove it to them a hundred times and they will still claim that homey is excellent. Homey is worse than most smart home systems. ---
**Author:** ![Glenn\_Seegers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/glenn_seegers/32/8353_2.png) [@Glenn\_Seegers](https://community.homey.app/u/Glenn_Seegers)\ **Post date:** [March 18, 2024, 5:10pm UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358/33 "2024-03-18T17:10:15Z")
How is it possible than that there are only a hand full of complaints about homey on this forum (with a lot of them user error), it is possible that a combination of devices just give problems (could be because producers don’t follow the standard zigbee implementation for example kuch kuch aqara/xiaomi). I don’t want to defend athom in any way or form but if you have problems reach out to the helpdesk and they will help you, i had some problems with software updates (mostly RC versions) and within a few hours they responded and solved the issue in a following update. And if you’re not happy with the product just return it and try something else like home assistant for example. There is no product on the market without problems and software updates that never break something, even HA, microsoft, apple, google, and so on sometimes f\*ck something up. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [March 18, 2024, 5:46pm UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358/34 "2024-03-18T17:46:25Z")
> [@Glenn\_Seegers](#): > > could be because producers don’t follow the standard zigbee implementation for example kuch kuch aqara/xiaomi And yet, issues with these devices seem to be much more prolific with Homey users than with any other Zigbee implementation. ---
**Author:** ![Glenn\_Seegers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/glenn_seegers/32/8353_2.png) [@Glenn\_Seegers](https://community.homey.app/u/Glenn_Seegers)\ **Post date:** [March 18, 2024, 5:57pm UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358/35 "2024-03-18T17:57:52Z")
No problems here so I can’t judge about that, i heard about problems with aqara and ikea not playing nice with each other but here they work great. ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [March 18, 2024, 6:56pm UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358/36 "2024-03-18T18:56:53Z")
Then please explain why my Homey is running (along with many other Homey’s) without major problems for over 5 years now… What has that to do with believe? It’s a fact. ---
**Author:** ![RJUK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rjuk/32/79584_2.png) [@RJUK](https://community.homey.app/u/RJUK)\ **Post date:** [March 18, 2024, 7:58pm UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358/37 "2024-03-18T19:58:33Z")
You got a Homey Pro 2023 4 years before they came out? Sweet time machine! ---
**Author:** ![Glenn\_Seegers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/glenn_seegers/32/8353_2.png) [@Glenn\_Seegers](https://community.homey.app/u/Glenn_Seegers)\ **Post date:** [March 18, 2024, 8:23pm UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358/38 "2024-03-18T20:23:27Z")
The first homey came on the market in 2016🙃 > **[Homey (smart hub)](https://en.m.wikipedia.org/wiki/Homey_(smart_hub))** > > Homey is a smart home hub manufactured by the Dutch company Athom B.V.. > Homey has a mobile & web app interface with an open API that allows third-party developers to add support for their products in Homey. Like other smart home hubs, the purpose of Homey is to act as a central point of configuration, control and monitoring of components in a smart home. An automatic control flow is nicknamed a "Flow" in the Homey app. > Homey was originally started as a Kickstarter project in May 2014 by Emile N... ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [March 18, 2024, 8:36pm UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358/39 "2024-03-18T20:36:01Z")
Nope, of course i don’t. But the basics are the same. And there are also many other users of the 2023 “puck” that have little or no problems with it. Again, 2 of your blinds are not working well and then Homey is crap. You never give any details but keep fulminating. You never shared the flows (and the sensors) that should operate the motors, big chance that there is some flaw in there. And some members have given you usefull advice and i see nowhere that you have done something with it. So yes, you can go on and on and on, but it will obviously never work if you obviously don’t want to be helped. ---
**Author:** ![RJUK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rjuk/32/79584_2.png) [@RJUK](https://community.homey.app/u/RJUK)\ **Post date:** [March 18, 2024, 8:53pm UTC](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358/40 "2024-03-18T20:53:48Z")
Haha calm down mate, you’re getting very agitated, considering you supposedly have a flawless device. No need to get so emotional. So you have an older version, not the same as ours and therefore assume it’s all the same. OK then. Nothing wrong with my sensors or flows thanks, else it would never work. But keep projecting your flawed logic. Others have been very helpful. Not you though. You’re the only one that ignores all the information, says there is none, and gets all emotional about me slating your beloved Homey. Do you get paid to simp for them? Clearly you can’t just be objective or believe that there’s a flaw, even if there’s countless reports of Zigbee issues with this hub. No need to come back, you clearly have nothing valuable to add. [Previous page](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358.md?page=1) [Next page](https://community.homey.app/t/homey-pro-2023-zigbee-issues/106358.md?page=3)