# Homey Pro 2023 stuck at downloading backup

**URL:** <https://community.homey.app/t/homey-pro-2023-stuck-at-downloading-backup/80173>\
**Category:** Questions & Help\
**Tags:** homey-pro, homey-pro-2023\
**Created:** [May 7, 2023, 9:32am UTC](https://community.homey.app/t/homey-pro-2023-stuck-at-downloading-backup/80173 "2023-05-07T09:32:41Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![phusebox](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phusebox/32/45667_2.png) [@phusebox](https://community.homey.app/u/phusebox)\
**Post date:** [May 7, 2023, 9:32am UTC](https://community.homey.app/t/homey-pro-2023-stuck-at-downloading-backup/80173/1 "2023-05-07T09:32:41Z")

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Finally installing my HP23 after it has been lying here for a few weeks… unfortunately mine is stuck at downloading backup at 0% when restoring from a previous Homey Pro…

I am scared to turn it off or anything.

When I cancel his in the app, the restore option is gone and I have to do a factory reset.

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**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\
**Post date:** [May 7, 2023, 7:02pm UTC](https://community.homey.app/t/homey-pro-2023-stuck-at-downloading-backup/80173/2 "2023-05-07T19:02:10Z")

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Do you run the latest version?  
Also even when you interrupt it, it shall be fine and still egm factory reset will be working

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**Author:** ![phusebox](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phusebox/32/45667_2.png) [@phusebox](https://community.homey.app/u/phusebox)\
**Post date:** [May 7, 2023, 7:23pm UTC](https://community.homey.app/t/homey-pro-2023-stuck-at-downloading-backup/80173/3 "2023-05-07T19:23:55Z")

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Yes latest version. After three factory resets it worked… bodes well.