# Homey pro 2023 RED Breath **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [December 7, 2023, 8:42pm UTC](https://community.homey.app/t/homey-pro-2023-red-breath/97117 "2023-12-07T20:42:42Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![MEYO084](https://avatars.discourse-cdn.com/v4/letter/m/a9a28c/32.png) [@MEYO084](https://community.homey.app/u/MEYO084)\ **Post date:** [December 7, 2023, 8:42pm UTC](https://community.homey.app/t/homey-pro-2023-red-breath/97117/1 "2023-12-07T20:42:42Z")
Hi All, After upgrading to v 10.1.4 firmware my homey is dead ☹ resulting in a breathing red ring. Already tried factory def. with usb tool unfortunately with same result. Of course already submitted a athom ticket but they give a 3 week backlog… anyone with an idea how to get my homey back to live? Thanks… ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 8, 2023, 6:48am UTC](https://community.homey.app/t/homey-pro-2023-red-breath/97117/2 "2023-12-08T06:48:35Z")
Assuming you also tried the obvious (different power supply, different USB-C cable), you need to wait for Athom to get back to you. Nothing much the community can do if even a factory reset doesn’t work. ---
**Author:** ![SvenRhein](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@SvenRhein](https://community.homey.app/u/SvenRhein)\ **Post date:** [December 9, 2023, 9:41am UTC](https://community.homey.app/t/homey-pro-2023-red-breath/97117/3 "2023-12-09T09:41:24Z")
same here - support ticket created - no answer received yet ☹ ---
**Author:** ![To\_Lou](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/to_lou/32/79159_2.png) [@To\_Lou](https://community.homey.app/u/To_Lou)\ **Post date:** [December 9, 2023, 9:46am UTC](https://community.homey.app/t/homey-pro-2023-red-breath/97117/4 "2023-12-09T09:46:41Z")
Did you upgrade by USB tool or Mobile app? I had red ring after a previuos USB upgrade which I had to restore a local backup(incl. downgrade). App upgrade worked fine though. ---
**Author:** ![SvenRhein](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@SvenRhein](https://community.homey.app/u/SvenRhein)\ **Post date:** [December 9, 2023, 10:13am UTC](https://community.homey.app/t/homey-pro-2023-red-breath/97117/5 "2023-12-09T10:13:33Z")
I updated via mobile app first - hp23 rebooted and a red breathing led ring was shown - since this point the hp is offline… I tried several reboots - everytime this ended up in a breating red led ring I tried a factory reset via usb dfu mode than - the tool said “successful” but after powering the hp23 up a red breating led ring showed again… @Emile For me it looks like the new stable release firmware 10.1.4. can bring the hp23 into a “bricked status” ---
**Author:** ![To\_Lou](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/to_lou/32/79159_2.png) [@To\_Lou](https://community.homey.app/u/To_Lou)\ **Post date:** [December 9, 2023, 11:16am UTC](https://community.homey.app/t/homey-pro-2023-red-breath/97117/6 "2023-12-09T11:16:30Z")
It may be the new wifi driver in latest firmware. Its sensitive for certain channels it seems. Could you please disable “auto-channel” for the 5 GHz network and select channel 36, 40, 44, 48, 149, 153, 157, 161 or 165. Try reset the Wifi network by recovery mode: > **[Activating Setup Mode for Homey Pro (Early 2023)](https://support.homey.app/hc/en-us/articles/7263241090716-Activating-Setup-Mode-for-Homey-Pro-Early-2023-)** > > Homey Pro (Early 2023)'s Setup Mode allows you to change the Wi-Fi Network, reset Homey Pro to Factory Settings or restore a cloud backup. > While Homey Pro is in Setup Mode, all other tasks are disa... ---
**Author:** ![SvenRhein](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@SvenRhein](https://community.homey.app/u/SvenRhein)\ **Post date:** [December 9, 2023, 11:55am UTC](https://community.homey.app/t/homey-pro-2023-red-breath/97117/7 "2023-12-09T11:55:15Z")
I do not use the wifi mode and the device does not show the blue ring for setup the device after a factory reset so the device does not go into the setup mode so no chance for me to fix the issue ---
**Author:** ![MEYO084](https://avatars.discourse-cdn.com/v4/letter/m/a9a28c/32.png) [@MEYO084](https://community.homey.app/u/MEYO084)\ **Post date:** [December 11, 2023, 10:46am UTC](https://community.homey.app/t/homey-pro-2023-red-breath/97117/8 "2023-12-11T10:46:39Z")
@Emile After some more testing it indeed looks like its bricked during firmware upgrade v10.1.4. Maybe needs some investigation before other users start experiencing this as well… ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 11, 2023, 10:48am UTC](https://community.homey.app/t/homey-pro-2023-red-breath/97117/9 "2023-12-11T10:48:29Z")
Athom acknowledges that there’s a problem, they don’t know yet what’s causing it though: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/2/a2632a7aef36915397facd1734b0110382f97f97.png) ([slack thread](https://athomcommunity.slack.com/archives/C04E9KJAD/p1702113552590809)) ---
**Author:** ![MEYO084](https://avatars.discourse-cdn.com/v4/letter/m/a9a28c/32.png) [@MEYO084](https://community.homey.app/u/MEYO084)\ **Post date:** [December 11, 2023, 10:50am UTC](https://community.homey.app/t/homey-pro-2023-red-breath/97117/10 "2023-12-11T10:50:32Z")
Thanks for letting me know! ---
**Author:** ![MEYO084](https://avatars.discourse-cdn.com/v4/letter/m/a9a28c/32.png) [@MEYO084](https://community.homey.app/u/MEYO084)\ **Post date:** [December 13, 2023, 10:25am UTC](https://community.homey.app/t/homey-pro-2023-red-breath/97117/11 "2023-12-13T10:25:34Z")
Athom support replaced mine, great service and problem solved 😉 ---
**Author:** ![Cokeisit](https://avatars.discourse-cdn.com/v4/letter/c/6a8cbe/32.png) [@Cokeisit](https://community.homey.app/u/Cokeisit)\ **Post date:** [May 21, 2024, 12:30pm UTC](https://community.homey.app/t/homey-pro-2023-red-breath/97117/12 "2024-05-21T12:30:36Z")
I have the same problem. How long did it take for you to get a replacement? Did you send in the bricked one first?