# Homey Pro 2023 Presence not working? **URL:** \ **Category:** Questions & Help\ **Tags:** presence, homey-pro\ **Created:** [July 9, 2023, 7:57am UTC](https://community.homey.app/t/homey-pro-2023-presence-not-working/84230 "2023-07-09T07:57:02Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Nogdose](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nogdose/32/16576_2.png) [@Nogdose](https://community.homey.app/u/Nogdose)\ **Post date:** [July 9, 2023, 7:57am UTC](https://community.homey.app/t/homey-pro-2023-presence-not-working/84230/1 "2023-07-09T07:57:02Z")
Hi, None of my Presence- based flows have beem working since upgraded to Homey pro 2023. Anyone else having issues with Presence? ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [July 9, 2023, 9:38am UTC](https://community.homey.app/t/homey-pro-2023-presence-not-working/84230/2 "2023-07-09T09:38:28Z")
No ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [July 9, 2023, 11:03am UTC](https://community.homey.app/t/homey-pro-2023-presence-not-working/84230/3 "2023-07-09T11:03:47Z")
Check the location settings, Settings - Location and then ensure user has enabled Home/Away detection in the settings - account. But there were some iOS users complaining it didn’t work for them anyway ---
**Author:** ![Nogdose](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nogdose/32/16576_2.png) [@Nogdose](https://community.homey.app/u/Nogdose)\ **Post date:** [July 9, 2023, 8:07pm UTC](https://community.homey.app/t/homey-pro-2023-presence-not-working/84230/4 "2023-07-09T20:07:09Z")
That`s the funny thing, has been working fine for years but now not. Both settings are set, although not sure what Settings - location should show, other than map (with correct location) with red marker - which then confirms that app has location access from IOS-side. (like it should when looking IOS side location setting allow always for the app.) Maybe its time for support ticket. ---
**Author:** ![Norbert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norbert/32/15120_2.png) [@Norbert](https://community.homey.app/u/Norbert)\ **Post date:** [August 8, 2023, 6:18am UTC](https://community.homey.app/t/homey-pro-2023-presence-not-working/84230/5 "2023-08-08T06:18:51Z")
I have the same problem, did you get a reaction on your support question? ---
**Author:** ![Daniel\_Esland](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_esland/32/941_2.png) [@Daniel\_Esland](https://community.homey.app/u/Daniel_Esland)\ **Post date:** [August 8, 2023, 9:04am UTC](https://community.homey.app/t/homey-pro-2023-presence-not-working/84230/6 "2023-08-08T09:04:18Z")
I use the presence of HomeKit with my iPhone and an Apple TV rather than homey. It seems to work much better, Just create a virtual switch in homey and tell Apple HomeKit to turn it on and off corresponding to you being at home or away and then create a flow in homey that marks you home or away according to what/where Apple TV / home kit thinks you are located. Works very well. Have not had much luck with the presence built into homey so far. ---
**Author:** ![Nogdose](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nogdose/32/16576_2.png) [@Nogdose](https://community.homey.app/u/Nogdose)\ **Post date:** [August 23, 2023, 7:52pm UTC](https://community.homey.app/t/homey-pro-2023-presence-not-working/84230/7 "2023-08-23T19:52:21Z")
Thanks @Sharkys ” Check the location settings, Settings - Location and then ensure user has enabled Home/Away detection in the settings - account.” Had these ok on my phone but somehow wifes phone had the latter turned off… so we always had someone home, thus last person left/ first person comes - flows never triggered. ---
**Author:** ![Jelle\_Lambers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jelle_lambers/32/26390_2.png) [@Jelle\_Lambers](https://community.homey.app/u/Jelle_Lambers)\ **Post date:** [September 19, 2023, 2:52pm UTC](https://community.homey.app/t/homey-pro-2023-presence-not-working/84230/8 "2023-09-19T14:52:23Z")
Same issue here after switching from Homey Pro 2019 to Homey Pro 2023. Not working for ant of my users. Re-appling the users presence settings does nog work Using Samsung S23 Ultra, S10, A-series and iPhone 13. Anyone a solution? ---
**Author:** ![Toon\_Vos](https://avatars.discourse-cdn.com/v4/letter/t/57b2e6/32.png) [@Toon\_Vos](https://community.homey.app/u/Toon_Vos)\ **Post date:** [October 4, 2023, 11:38am UTC](https://community.homey.app/t/homey-pro-2023-presence-not-working/84230/9 "2023-10-04T11:38:58Z")
me too, asked support for help ---
**Author:** ![Jelle\_Lambers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jelle_lambers/32/26390_2.png) [@Jelle\_Lambers](https://community.homey.app/u/Jelle_Lambers)\ **Post date:** [October 14, 2023, 6:41am UTC](https://community.homey.app/t/homey-pro-2023-presence-not-working/84230/10 "2023-10-14T06:41:09Z")
Is there anyone that has got this working after upgrading 2019 to 2023 model? Or anyone got a response from Homey? ---
**Author:** ![Jumpingtrees](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jumpingtrees/32/79538_2.png) [@Jumpingtrees](https://community.homey.app/u/Jumpingtrees)\ **Post date:** [November 13, 2023, 8:11pm UTC](https://community.homey.app/t/homey-pro-2023-presence-not-working/84230/11 "2023-11-13T20:11:35Z")
Hi, it’s the same here. S21 is working, but not on an S20. Location and all access rights for the app are set. It is working after resetting the app for a day or two and then stops working. Very annoying. Did you found a workaround? ---
**Author:** ![Arnljot](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnljot/32/38833_2.png) [@Arnljot](https://community.homey.app/u/Arnljot)\ **Post date:** [December 8, 2023, 1:08am UTC](https://community.homey.app/t/homey-pro-2023-presence-not-working/84230/12 "2023-12-08T01:08:43Z")
Nope, just upgraded my self - and it stopped working for me then. Really frustrating. ---
**Author:** ![To\_Lou](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/to_lou/32/79159_2.png) [@To\_Lou](https://community.homey.app/u/To_Lou)\ **Post date:** [December 8, 2023, 9:08am UTC](https://community.homey.app/t/homey-pro-2023-presence-not-working/84230/13 "2023-12-08T09:08:27Z")
There is a setting in the phone to allow location services for Homey. This must be set manually to ‘always’ and possibly to use precise/exact location too. Android also has a ‘remove permissions’ if app is not used for a while. This must be deactivated. ---
**Author:** ![Jumpingtrees](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jumpingtrees/32/79538_2.png) [@Jumpingtrees](https://community.homey.app/u/Jumpingtrees)\ **Post date:** [December 8, 2023, 2:41pm UTC](https://community.homey.app/t/homey-pro-2023-presence-not-working/84230/14 "2023-12-08T14:41:23Z")
I’ve checked that. Here are the settings. Sorry for the German. Immer zulassen = always, App-Aktivität bei Nichtnutzung stoppen = should deactivate the remove permissions. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/f/cf204efe256ef55afce5bae83b894923fd446875.jpeg) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/5/85d3e146b9fc4e090cd3b78db38a8becd09f8a9e.jpeg) ---
**Author:** ![Erno\_Almassy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erno_almassy/32/72623_2.png) [@Erno\_Almassy](https://community.homey.app/u/Erno_Almassy)\ **Post date:** [December 14, 2023, 10:18am UTC](https://community.homey.app/t/homey-pro-2023-presence-not-working/84230/15 "2023-12-14T10:18:08Z")
Presence is working on my own Xiaomi 11, but I am the owner of the system. None of my house members has it working. They have Xiaomi and Realme phones. All the rights are allowed, no battery saver, precise location access is on… ---
**Author:** ![To\_Lou](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/to_lou/32/79159_2.png) [@To\_Lou](https://community.homey.app/u/To_Lou)\ **Post date:** [December 18, 2023, 2:27pm UTC](https://community.homey.app/t/homey-pro-2023-presence-not-working/84230/16 "2023-12-18T14:27:36Z")
I guess that as soon as phone is restarted the Homey app need to be started at least once to get running in te background? ---
**Author:** ![Erno\_Almassy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erno_almassy/32/72623_2.png) [@Erno\_Almassy](https://community.homey.app/u/Erno_Almassy)\ **Post date:** [December 19, 2023, 5:00pm UTC](https://community.homey.app/t/homey-pro-2023-presence-not-working/84230/17 "2023-12-19T17:00:41Z")
I have made to put in to the autostart also, but no effect ---
**Author:** ![To\_Lou](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/to_lou/32/79159_2.png) [@To\_Lou](https://community.homey.app/u/To_Lou)\ **Post date:** [December 19, 2023, 5:04pm UTC](https://community.homey.app/t/homey-pro-2023-presence-not-working/84230/18 "2023-12-19T17:04:14Z")
Autostart? How? ---
**Author:** ![Erno\_Almassy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erno_almassy/32/72623_2.png) [@Erno\_Almassy](https://community.homey.app/u/Erno_Almassy)\ **Post date:** [December 21, 2023, 5:15pm UTC](https://community.homey.app/t/homey-pro-2023-presence-not-working/84230/19 "2023-12-21T17:15:25Z")
It could be at many places, depending on the manufacturer: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/7/47e71bd8c352fba969a6df66db5fe37e9dd33aca.jpeg) ---
**Author:** ![To\_Lou](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/to_lou/32/79159_2.png) [@To\_Lou](https://community.homey.app/u/To_Lou)\ **Post date:** [December 22, 2023, 6:49am UTC](https://community.homey.app/t/homey-pro-2023-presence-not-working/84230/20 "2023-12-22T06:49:36Z")
Samsung does not seem to have this unfortunately. 😔 [Next page](https://community.homey.app/t/homey-pro-2023-presence-not-working/84230.md?page=2)