# Homey Pro 2023 online/offline **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [January 7, 2024, 4:27pm UTC](https://community.homey.app/t/homey-pro-2023-online-offline/100357 "2024-01-07T16:27:03Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![Daniel\_Wulff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_wulff/32/83399_2.png) [@Daniel\_Wulff](https://community.homey.app/u/Daniel_Wulff)\ **Post date:** [January 7, 2024, 4:27pm UTC](https://community.homey.app/t/homey-pro-2023-online-offline/100357/1 "2024-01-07T16:27:03Z")
I have some challenges with my newly purchased homey Pro 2023… I have purchased an Ethernet adapter and set it up with the (power → ethernet → homey) instructions that I have found on this page. but it kept using the wifi connection, and now I have blocked the ip address it uses on wifi, so now it is forced to use ethernet. BUT. it continues to be online and then all of a sudden it goes offline. I don’t know why… I used Vera smarthome before I bought Homey, and I’m strongly considering returning to Vera since Homey messes up so much… When it goes offline at times and times it also means that I can’t use the functions like turn on light etc. I have complained to Homey support, but have heard nothing back. Anyone having the same problem? have tried restarting the network etc. ![IMG_2631](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/a/da4ca2221ee6fe087eb4419678505f933fb0470e.png) ---
**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\ **Post date:** [January 7, 2024, 4:38pm UTC](https://community.homey.app/t/homey-pro-2023-online-offline/100357/2 "2024-01-07T16:38:15Z")
Did you try the search function on the right top of this page for “Ethernet adapter”. Maybe you will find something. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 7, 2024, 4:40pm UTC](https://community.homey.app/t/homey-pro-2023-online-offline/100357/3 "2024-01-07T16:40:56Z")
Over 50 topics already [https://community.homey.app/search?context=topic&context\_id=100357&q=2023%20offline&skip\_context=true](https://community.homey.app/search?context=topic&context_id=100357&q=2023%20offline&skip_context=true) ---
**Author:** ![Daniel\_Wulff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_wulff/32/83399_2.png) [@Daniel\_Wulff](https://community.homey.app/u/Daniel_Wulff)\ **Post date:** [January 7, 2024, 5:27pm UTC](https://community.homey.app/t/homey-pro-2023-online-offline/100357/4 "2024-01-07T17:27:35Z")
Theres nothing ☹ ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [January 7, 2024, 6:58pm UTC](https://community.homey.app/t/homey-pro-2023-online-offline/100357/5 "2024-01-07T18:58:42Z")
> [@Daniel\_Wulff](#): > > but it kept using the wifi connection, and now I have blocked the ip address it uses on wifi, so now it is forced to use ethernet That’s not normal. In case you are on latest firmware, during setup it ask you to connect via Ethernet only. But you can repeat that setup - [https://support.homey.app/hc/en-us/articles/7263241090716-Activating-Setup-Mode-for-Homey-Pro-Early-2023-](https://support.homey.app/hc/en-us/articles/7263241090716-Activating-Setup-Mode-for-Homey-Pro-Early-2023-) AND DO NOT BLOCK any IP. > [@Daniel\_Wulff](#): > > I have purchased an Ethernet adapter Which one, the original one from Athom ? > [@Daniel\_Wulff](#): > > power → ethernet → homey) instructions that I have found on this page This one - [https://support.homey.app/hc/en-us/articles/7262533910300-Setting-up-the-Homey-Pro-Ethernet-Adapter](https://support.homey.app/hc/en-us/articles/7262533910300-Setting-up-the-Homey-Pro-Ethernet-Adapter) ? > [@Daniel\_Wulff](#): > > and then all of a sudden it goes offline. When it goes offline, it goes offline where - in the mobile app or even web app ? Does it self-recover ? What is the status of the LED at that moment ? [https://support.homey.app/hc/en-us/articles/7257933460764-Understanding-Homey-Pro-Early-2023-s-LED-Ring](https://support.homey.app/hc/en-us/articles/7257933460764-Understanding-Homey-Pro-Early-2023-s-LED-Ring) > [@Daniel\_Wulff](#): > > I have complained to Homey support, Have you complained or you contacted support asking for some support, including providing system debug ? Because if you just complained, I guess you didn’t raise any question. Now seriously, then have respond time up to 3 weeks. ---
**Author:** ![Daniel\_Wulff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_wulff/32/83399_2.png) [@Daniel\_Wulff](https://community.homey.app/u/Daniel_Wulff)\ **Post date:** [January 7, 2024, 7:17pm UTC](https://community.homey.app/t/homey-pro-2023-online-offline/100357/6 "2024-01-07T19:17:16Z")
If i do the first one, do i erase all the devices? Yes, the original one from Athom Yep, the guide from this site. It goes offline both places, mobile app and the website, but it comes back after some time, it goes like 2-7 min before it comes back online, havent check about the coler on the HP23… I just wrote to them… 😀 ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [January 7, 2024, 7:24pm UTC](https://community.homey.app/t/homey-pro-2023-online-offline/100357/7 "2024-01-07T19:24:40Z")
> [@Daniel\_Wulff](#): > > If i do the first one, do i erase all the devices? If you follow exactly the guide, you will not - but to not regret, always have backup (cloud or USB one) > [@Daniel\_Wulff](#): > > havent check about the coler on the HP23 Check the Color and also check the UPTIME when it happens - GENERAL - ABOUT. 2-7min looks to me like it self-reboot (it should be actually 1 min) ---
**Author:** ![Daniel\_Wulff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_wulff/32/83399_2.png) [@Daniel\_Wulff](https://community.homey.app/u/Daniel_Wulff)\ **Post date:** [January 7, 2024, 9:14pm UTC](https://community.homey.app/t/homey-pro-2023-online-offline/100357/8 "2024-01-07T21:14:34Z")
![IMG_2684](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/8/c832b98a741b8e39cc5e09b17419e562bc4acfc4.jpeg) ---
**Author:** ![Daniel\_Wulff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_wulff/32/83399_2.png) [@Daniel\_Wulff](https://community.homey.app/u/Daniel_Wulff)\ **Post date:** [January 7, 2024, 9:15pm UTC](https://community.homey.app/t/homey-pro-2023-online-offline/100357/9 "2024-01-07T21:15:53Z")
![IMG_2687](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/a/5a168360618425658b89d481061e5ec134d39a57.jpeg) And now it keep spinning with the White light ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [January 7, 2024, 9:26pm UTC](https://community.homey.app/t/homey-pro-2023-online-offline/100357/11 "2024-01-07T21:26:23Z")
White light / glowing ? This means that Homey is restarting… ---
**Author:** ![Daniel\_Wulff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_wulff/32/83399_2.png) [@Daniel\_Wulff](https://community.homey.app/u/Daniel_Wulff)\ **Post date:** [January 7, 2024, 9:44pm UTC](https://community.homey.app/t/homey-pro-2023-online-offline/100357/12 "2024-01-07T21:44:35Z")
![IMG_2689](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/4/843b1d26ecbfce37913ec444c3424ef72b100b49.jpeg) It has been here for the last 10min now… i hope it works after this ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [January 7, 2024, 9:46pm UTC](https://community.homey.app/t/homey-pro-2023-online-offline/100357/13 "2024-01-07T21:46:40Z")
And what does the uptime/sysinternals device says after this ? ---
**Author:** ![MMOO7](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mmoo7/32/96479_2.png) [@MMOO7](https://community.homey.app/u/MMOO7)\ **Post date:** [January 10, 2024, 9:17am UTC](https://community.homey.app/t/homey-pro-2023-online-offline/100357/14 "2024-01-10T09:17:16Z")
Hallo Daniel, das war bei mir auch so - ich habe das Netzteil gegen ein anderes (auch USB-C) getauscht und nun geht der Homey Pro nicht mehr offline… ---
**Author:** ![KestasM](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kestasm/32/97463_2.png) [@KestasM](https://community.homey.app/u/KestasM)\ **Post date:** [January 11, 2024, 7:27pm UTC](https://community.homey.app/t/homey-pro-2023-online-offline/100357/15 "2024-01-11T19:27:31Z")
I bought and am waiting for Homey pro. I thought it would be the best home center. and now I’m reading on the forum and it’s getting scary… ---
**Author:** ![Daniel\_Wulff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_wulff/32/83399_2.png) [@Daniel\_Wulff](https://community.homey.app/u/Daniel_Wulff)\ **Post date:** [January 11, 2024, 8:02pm UTC](https://community.homey.app/t/homey-pro-2023-online-offline/100357/16 "2024-01-11T20:02:07Z")
I went to the dealer and complained about it, they took it back and ordered a new one. I used the backup it had taken and now it works fine. so, so far it hasn’t teased me 😀 ---
**Author:** ![Daniel\_Wulff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_wulff/32/83399_2.png) [@Daniel\_Wulff](https://community.homey.app/u/Daniel_Wulff)\ **Post date:** [January 11, 2024, 8:03pm UTC](https://community.homey.app/t/homey-pro-2023-online-offline/100357/17 "2024-01-11T20:03:46Z")
Ive got a new one, and it works fine, so far 😀 but thanks for your help. The reason that i didnt answerd you, was becouse ive have used all my postes (new user limit) 😀 ---
**Author:** ![Daniel\_Wulff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_wulff/32/83399_2.png) [@Daniel\_Wulff](https://community.homey.app/u/Daniel_Wulff)\ **Post date:** [January 11, 2024, 8:04pm UTC](https://community.homey.app/t/homey-pro-2023-online-offline/100357/18 "2024-01-11T20:04:51Z")
Ive got a new one, now it works, so far 😀 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 11, 2024, 8:47pm UTC](https://community.homey.app/t/homey-pro-2023-online-offline/100357/19 "2024-01-11T20:47:14Z")
> [@KestasM](#): > > and now I’m reading on the forum and it’s getting scary… But please keep it realistic: almost zero users start topics, or respond with posts like: “Please don’t help me out, my Homey runs perfectly fine, besides having a bad day every now and then”. 😉